citizenM Boston Back Bay

About this hotel

Prime Location in Boston Center Modern Amenities Delicious Breakfast Options Book your stay at citizenM Boston Back Bay now for an unforgettable experience!

Highlights

Facilities

• WiFi available
• Free WiFi
• Non-smoking rooms
• Air conditioning
• Fitness center
• 24-hour front desk
• Restaurant
• Heating
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Bar
• Facilities for disabled guests
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Wheelchair accessible
• Allergy-free room
• Staff adhere to local safety protocols
• Laundry washed per local authority guidelines
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• CCTV outside property
• CCTV in common areas
• 24-hour security
• Security alarm
• Breakfast takeaway containers
• Key card access

Check-in & checkout

Check-in

02:00 PM

Check-out

11:00 AM

What's nearby

• Boston Common0.8 km
• Fenway Park1.3 km
• Newbury Street (shopping district)0.1 km
• Prudential Center / Prudential Tower0.3 km
• Museum of Fine Arts, Boston1.1 km
• Faneuil Hall / Quincy Market2.2 km
• Logan International Airport (BOS)6.2 km
• Charles River Esplanade0.7 km
• Back Bay Station0.9 km

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness8.5

  Reviews noted the rooms were clean, but some mentioned issues such as a broken hairdryer.

• Service9.0

  Mixed feelings about service; while some praised friendliness, there were complaints about responsiveness.

• Location9.5

  Multiple reviews highlighted the excellent location of the hotel.

• Room Quality9.0

  Rooms were modern and comfortable; some concerns about size and storage.

• Amenities8.5

  Amenities were generally good, but lacking laundry service and some essential items.

• Value for Money9.5

  Many reviews noted good value for the quality provided, particularly breakfast.

• Food and Beverage8.5

  Some positive comments on breakfast, but mention of limited in-room coffee/tea supply.

• Overall Experience9.5

  Overall satisfaction with the stay; many would return.

Guest reviews

Great location and wifi . Great view

Great location and wifi . Great view

Room too small. Bed is crammed against 3 walls. Bathroom is not private. Translucent plastic . Very little staff. Self service check in. Room cleaning only on request

Bon emplacement Propreté Chez in et Check out facile

Bon emplacement Propreté Chez in et Check out facile

Problème au niveau de la climatisation. Il faisait trop chaud. Pas assez d’oreillers dans le lit et en plus, trop mou.

Everything

Everything

Nice room, great location

Nice room, great location

The location is perfect, plenty of restaurants in the area and ideal for exploring the Back Bay Area . The T green line is directly across the street.

The location is perfect, plenty of restaurants in the area and ideal for exploring the Back Bay Area . The T green line is directly across the street.

The room was tiny , I did ask about a larger room but was told they are all tiny . It takes a little getting used to.

It was a TINY room. We paid over $700 a night and could barely turn around. The bed against the wall is totally unacceptable. We visited with others who had a MUCH better rate. Will never use Booking.com again!

It was a TINY room. We paid over $700 a night and could barely turn around. The bed against the wall is totally unacceptable. We visited with others who had a MUCH better rate. Will never use Booking.com again!