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Boston, US

citizenM Boston Back Bay

408 Newbury street

4 stars · Guest score 9/10

About this hotel

Prime Location in Boston Center Modern Amenities Delicious Breakfast Options Book your stay at citizenM Boston Back Bay now for an unforgettable experience!

Highlights

Location & Vibe

Step outside to Boston’s Back Bay appeal with short walks to Newbury Street, Prudential Center, Boston Common, and the Charles River Esplanade.

Service & Comfort

Guests note friendly, attentive service and modern, comfortable rooms designed for a convenient stay.

Amenities & Dining

Enjoy in-hotel essentials and breakfast options that complement a modern, energy-efficient stay.

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
Bar
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Wheelchair accessible
Allergy-free room
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Cashless payment available
Fire extinguishers
First aid kit available
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
CCTV outside property
CCTV in common areas
24-hour security
Security alarm
Breakfast takeaway containers
Key card access

Check-in & checkout

Check-in: 02:00 PM
Check-out: 11:00 AM

What's nearby

Boston Common0.8 km
Fenway Park1.3 km
Newbury Street (shopping district)0.1 km
Prudential Center / Prudential Tower0.3 km
Museum of Fine Arts, Boston1.1 km
Faneuil Hall / Quincy Market2.2 km
Logan International Airport (BOS)6.2 km
Charles River Esplanade0.7 km
Back Bay Station0.9 km

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness8.5
Reviews noted the rooms were clean, but some mentioned issues such as a broken hairdryer.
Service9.0
Mixed feelings about service; while some praised friendliness, there were complaints about responsiveness.
Location9.5
Multiple reviews highlighted the excellent location of the hotel.
Room Quality9.0
Rooms were modern and comfortable; some concerns about size and storage.
Amenities8.5
Amenities were generally good, but lacking laundry service and some essential items.
Value for Money9.5
Many reviews noted good value for the quality provided, particularly breakfast.
Food and Beverage8.5
Some positive comments on breakfast, but mention of limited in-room coffee/tea supply.
Overall Experience9.5
Overall satisfaction with the stay; many would return.