Palmas de Alba Hotel Boutique

About this hotel

Luxurious Amenities Pamper yourself with onsite massages or enjoy the outdoor pool. The hotel also offers complimentary wireless internet access and concierge services. Dining and Entertainment Indulge in a meal at the restaurant or grab snacks in the hotel's cafe. Take your pick from the poolside bar or one of the 2 bars/lounges. A complimentary full breakfast is served daily. Convenient Location Located in Cartagena's historic Cartagena Walled City, the hotel is minutes away from major attractions like Cartagena Cathedral and Bolivar Square. The beach shuttle makes getting to the surf and sand easy for guests. Book now to experience luxury and convenience at Palmas de Alba Hotel Boutique in Cartagena!

Highlights

Facilities

• Conference space
• Free breakfast
• Meeting rooms
• Smoke-free property
• Tours/ticket assistance
• Beach shuttle (surcharge)
• Free full breakfast
• Proposal/romance packages available
• Banquet hall
• Hosted evening meal
• Change of towels (on request)
• Change of bed sheets (on request)
• Free WiFi
• 24-hour front desk
• Luggage storage
• Concierge service
• Wheelchair accessible

Check-in & checkout

Check-in

03:00 PM – anytime

Check-out

12:00 PM

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Front desk staff will greet guests on arrival at the property.

House rules

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness7.5

  Guests consistently mentioned cleanliness as a positive aspect.

• Service8.3

  Service was generally appreciated, although a few guests had complaints about wait times.

• Location8.1

  The hotel is located in close proximity to many key landmarks and public transport.

• Room Quality7.8

  Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.

• Amenities7.2

  The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.

• Value for Money6.9

  Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.

• Food and Beverage7.3

  Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.

• Overall Experience8.0

  Most guests had a positive overall experience and would recommend the hotel to others.

Guest reviews

It was a great experience! The service, food and location of the hotel is amazing!!

It was a great experience! The service, food and location of the hotel is amazing!!

Beautiful property, friendly helpful staff

Beautiful property, friendly helpful staff

On paper should be 5*..But (a big one but) 1. When we checking in we ask to pay an extra of 10% service. When I refuse I been told that the service is for worker and I said (first time that happened to me) service you at the end when there is a service and it is good. 2. Hot water in shower (very big and beautiful) come after 4 min and for a short time (between 1-2 min) 3. A lot of mosquito in pool area. 4. Shower comes with no places to put down the shampoo&soap. We put them on the floor (very odd) 5. Sofa in room is for children (An adult cannot sit on it.) Should be 5* easy.

On paper should be 5*..But (a big one but) 1. When we checking in we ask to pay an extra of 10% service. When I refuse I been told that the service is for worker and I said (first time that happened to me) service you at the end when there is a service and it is good. 2. Hot water in shower (very big and beautiful) come after 4 min and for a short time (between 1-2 min) 3. A lot of mosquito in pool area. 4. Shower comes with no places to put down the shampoo&soap. We put them on the floor (very odd) 5. Sofa in room is for children (An adult cannot sit on it.) Should be 5* easy.

Totally divine care with exceptional attention from all the staff, especially Christian who is always attentive to what you need, without a doubt a place you won't want to leave and plan to return to

Totally divine care with exceptional attention from all the staff, especially Christian who is always attentive to what you need, without a doubt a place you won't want to leave and plan to return to

The hotel is simple but nice. The reception and dining staff provide excellent service. The cleaning staff is very mediocre, the bathroom always with hairs from previous guests, which is very unpleasant.

The hotel is simple but nice. The reception and dining staff provide excellent service. The cleaning staff is very mediocre, the bathroom always with hairs from previous guests, which is very unpleasant.

The staff is very friendly and attentive. Room cleaning is average, bathroom always only half clean.

The staff is very friendly and attentive. Room cleaning is average, bathroom always only half clean.

It was a magical stay! Perfect location, right in the middle of the city, but still very quiet. The team there is amazing and always happy to help. Daniella and Jorge were the best! It was very clean and breakfast was delicious!

It was a magical stay! Perfect location, right in the middle of the city, but still very quiet. The team there is amazing and always happy to help. Daniella and Jorge were the best! It was very clean and breakfast was delicious!

My best friend and I had the best stay at Palmas de Alba. The hotel staff was so efficient and made sure we had everything we needed. The rooms were so comfortable and the breakfast was delicious. I would highly recommend to anyone to stay here. I will be staying again next time I visit Cartagena

My best friend and I had the best stay at Palmas de Alba. The hotel staff was so efficient and made sure we had everything we needed. The rooms were so comfortable and the breakfast was delicious. I would highly recommend to anyone to stay here. I will be staying again next time I visit Cartagena