Check-in / check-out
Check-in from 16:00:00, check-out until 11:00:00.
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San Juan
Ciqala Suites Hotel
Avenida Fernandez Juncos 752
4 stars · Guest score 8.1/10
About this hotel
You're not visiting. You're at Ciqala Suites, your new home in San Juan. Located in a vibrant community, surrounded by art, history, good food and culture, and steps away from Puerto Rico's famous beaches and the entertainment and nightlife characteristic of the Caribbean. With us, your stay will have multiple dimensions that will give you new insights into San Juan. Start your day out with a cup of 100% Puerto Rican coffee and our made to order breakfast. A boutique hotel since 2011 with spacious suites, a stunning rooftop pool and breathtaking city views.
Facilities
- Rooftop pool
- Parking included
- Pet friendly
- Free Parking
- Private parking
- Outdoor pool
- Accessible parking
- Parking garage
- Pool with view
- Pool bar
- Infinity pool
All 70 facilities
- Free breakfast
- Poolside bar
- Rooftop terrace
- 24-hour front desk
- Free Wi-Fi
- Eter Rooftop Lounge (open daily 7:00pm-11:00pm)
- 10 min drive to San Juan Airport (SJU)
- Steps from the beach
- Book direct & save 15%
- Breakfast available (surcharge)
- Free WiFi
- Air conditioning
- Restaurant
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Breakfast in the room
- Non-smoking throughout
- Sun terrace
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Minimarket on site
- Concierge service
- Snack bar
- Wine/champagne
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
Check-in & checkout
- Check-in
- 04:00 PM
- Check-out
- 11:00 AM
House rules
Minimum age
Guests must be at least 18 years old to check in.
Pets
Pets are allowed; charges may apply.
Payment
Payment: pay at the property.
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.5
Mixed signals: some guests report no complaints, but others mention a noticeable detergent smell and outdated rooms, so cleanliness is below ideal.
- Service7.8
Mixed service experiences: several reports of very attentive and helpful staff, but multiple mentions of an unfriendly or unprofessional front-desk/concierge lowering the score.
- Location9.2
Consistently praised as central and convenient (close to convention center, rooftop and local attractions), a strong positive across reviews.
- Room Quality7.2
Rooms are spacious at times and have patios, but many complaints about being outdated, noisy, sofa-bed issues, and incomplete in-room supplies.
- Amenities7.4
Good rooftop bar/restaurant and included parking in some cases, but problems reported with elevator, tight parking, and breakfast service logistics reduce the score.
- Value for Money8.1
Not explicitly discussed in most reviews; assigned the target overall rating as a neutral baseline.
- Food and Beverage8.5
Polarized feedback: several guests praise excellent breakfasts and the rooftop, while others describe small or poor-quality breakfast — overall leaning positive due to multiple strong praises.
- Overall Experience9.1
Overall impressions are mixed but many enthusiastic endorsements ('Excelente', 'Todo', recommended for social stays) together with strong positives about location and rooftop lead to a generally favorable overall experience.