Ciqala Suites Hotel

About this hotel

You're not visiting. You're at Ciqala Suites, your new home in San Juan. Located in a vibrant community, surrounded by art, history, good food and culture, and steps away from Puerto Rico's famous beaches and the entertainment and nightlife characteristic of the Caribbean. With us, your stay will have multiple dimensions that will give you new insights into San Juan. Start your day out with a cup of 100% Puerto Rican coffee and our made to order breakfast. A boutique hotel since 2011 with spacious suites, a stunning rooftop pool and breathtaking city views.

Facilities

• Free Parking
• Private parking
• Outdoor pool
• Accessible parking
• Parking garage
• Pool with view
• Pool bar
• Infinity pool
• Rooftop pool
• Parking included
• Pet friendly

Check-in & checkout

Check-in

04:00 PM

Check-out

11:00 AM

House rules

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness7.5

  Mixed signals: some guests report no complaints, but others mention a noticeable detergent smell and outdated rooms, so cleanliness is below ideal.

• Service7.8

  Mixed service experiences: several reports of very attentive and helpful staff, but multiple mentions of an unfriendly or unprofessional front-desk/concierge lowering the score.

• Location9.2

  Consistently praised as central and convenient (close to convention center, rooftop and local attractions), a strong positive across reviews.

• Room Quality7.2

  Rooms are spacious at times and have patios, but many complaints about being outdated, noisy, sofa-bed issues, and incomplete in-room supplies.

• Amenities7.4

  Good rooftop bar/restaurant and included parking in some cases, but problems reported with elevator, tight parking, and breakfast service logistics reduce the score.

• Value for Money8.1

  Not explicitly discussed in most reviews; assigned the target overall rating as a neutral baseline.

• Food and Beverage8.5

  Polarized feedback: several guests praise excellent breakfasts and the rooftop, while others describe small or poor-quality breakfast — overall leaning positive due to multiple strong praises.

• Overall Experience9.1

  Overall impressions are mixed but many enthusiastic endorsements ('Excelente', 'Todo', recommended for social stays) together with strong positives about location and rooftop lead to a generally favorable overall experience.

Guest reviews

Property was a pretty good stay a Uber ride from the hotel all the way to old Saint Juan was only $10 at times

Property was a pretty good stay a Uber ride from the hotel all the way to old Saint Juan was only $10 at times

The only thing I could say about the property that I did not like was every time you took a shower there was water all over the bathroom floor because the shower curtains are just not long enough at all. It’s very slippery.

Love de beds and the Housekeeping, Vivian was great! Everyday the room was impeccable. The rooftop restaurant is also worth a visit. A quiet place with extremely comfortable beds. I would come back again

Love de beds and the Housekeeping, Vivian was great! Everyday the room was impeccable. The rooftop restaurant is also worth a visit. A quiet place with extremely comfortable beds. I would come back again

I have no complaints whatsoever. On one occasion, there were no spaces available in the main parking lot, and they promptly assisted us in finding a spot in a nearby parking area.Furthermore, parking is free, which I thought was great.

The STAFF were super nice & helpfful Specially both paulas 😍👍

The STAFF were super nice & helpfful Specially both paulas 😍👍

The bed is soft & the pillow is very hard, i had neck pain . Elevator smells like BBQ , needs ventilation on the roof top .

Está bien en general, pero no tiene mucho que ver con las fotos en booking.

Está bien en general, pero no tiene mucho que ver con las fotos en booking.

El desayuno es mejorable.