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Santiago, CL
MR Express (ex Hotel Neruda Express)
Vecinal, 40
Independent hotel · Guest score 8.6/10
About this hotel
Modern Accommodation in Santiago's El Golf Area Located in Santiago's El Golf area, MR Express (ex Hotel Neruda Express) offers comfortable 3-star accommodation with essential amenities. The rooms feature a modern décor with air conditioning, heating, a safety deposit box, and a telephone line. Guests can enjoy cable TV, a minibar, Wi-Fi, and breakfast - all complimentary. Convenient Facilities for a Relaxing Stay The hotel provides convenient facilities such as laundry service, a computer room with internet access, and a 24-hour front desk for any assistance needed. Explore Nearby Attractions Conveniently situated just 1 block from Apoquindo Avenue and 3 blocks from El Golf Subway, guests can easily explore the vibrant surroundings. Don't miss the opportunity to visit Los Leones Golf Club, located only 7 blocks away. Book your stay at MR Express for a delightful experience in Santiago!
Facilities
- Parking
- Free Parking
- Private parking
- Parking garage
All 49 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Room service
- Business center
- Heating
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Breakfast in the room
- Non-smoking throughout
- Daily housekeeping
- Concierge service
- Wheelchair accessible
- Toilet with grab rails
- Lower bathroom sink
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Key card access
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness9.0
Multiple reviews call the hotel 'limpeza impecável' and highlight comfortable, clean rooms — overall very positive cleanliness impressions.
- Service8.9
Staff repeatedly described as amable, atenciosos and prestativos; good assistance via chat pre-arrival, though occasional slow check-out was mentioned.
- Location9.4
Consistently praised as 'excelente' and very well located near metro, Costanera Center, MUT and other attractions — a clear strong point.
- Room Quality8.2
Rooms described as comfortable and in some cases spacious, but some guests noted old furnishings, an outdated wardrobe, and mixed issues with showers/bed placement and AC positioning.
- Amenities7.6
Notable negatives: frequent reports of one broken/old elevator (causing queues) and noisy/older air-conditioning; limited variation in some hotel facilities noted.
- Value for Money8.4
Many guests highlight good custo-benefício and affordable feel, though at least one review felt the nightly rate was high relative to the condition.
- Food and Beverage8.3
Breakfast generally receives positive remarks (good, tasty, and useful early 'sacolinha'), but some found it simple and repetitive over long stays.
- Overall Experience9.0
Overall very positive: guests recommend the hotel, praising location, service and cleanliness; main negatives (elevators/AC) affected convenience but did not dominate overall sentiment.
Guest reviews
Location
Location
Noise, drywall walls
Great location.
Great location.
Small room, old structure. Bathroom is not very good either. For the price, I expected something better.
Excellent location, safe neighborhood, clean and very close to Sky Costanera. We found convenience stores and pharmacies nearby. Close to the main restaurants, we walked to some. I recommend.
Excellent location, safe neighborhood, clean and very close to Sky Costanera. We found convenience stores and pharmacies nearby. Close to the main restaurants, we walked to some. I recommend.
There is no shower box in the bathroom, only that glass which is a 'half box' is bad because it wets the entire bathroom when you take a shower. And the bathroom window is very low, if you don't close it, those outside can see everything (we were on the 4th floor).
Breakfast
Breakfast
Small room; bathroom without bidet shower and small shower box. Room without full-body mirror.
The room was clean and large and comfortable, the hotel has an old installation, even from the seventh floor you can hear a lot of noise from the street and the air conditioning, not to mention, very noisy, overall it is comfortable but expensive for what it offers, I regretted because I went based on some Internet recommendations and later saw some much better options on Booking.
The room was clean and large and comfortable, the hotel has an old installation, even from the seventh floor you can hear a lot of noise from the street and the air conditioning, not to mention, very noisy, overall it is comfortable but expensive for what it offers, I regretted because I went based on some Internet recommendations and later saw some much better options on Booking.