Hotel Sentral Kuala Lumpur at KL Sentral Station

About this hotel

Convenient Location Hotel Sentral Kuala Lumpur is within walking distance to KL Sentral railway station, providing easy access to various attractions. Dining Options Enjoy a variety of local and international cuisines at Starmint Coffee House, or relax with a cocktail at Sentro Lounge. Helpful Staff and Services Our reception staff is ready to assist with local area information and luggage storage, ensuring a comfortable stay for our guests. Book your stay at Hotel Sentral Kuala Lumpur now and experience convenience and comfort in the heart of the city.

Highlights

Facilities

• Parking
• Private parking

Check-in & checkout

Check-in

03:00 PM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness5.1

  Persistent unpleasant smell and visible stains; significant room maintenance issues.

• Service8.6

  Some positive feedback on service, but poor attitude from staff noted.

• Location9.6

  Convenient for attractions and public transport.

• Room Quality4.6

  Rooms were smelly and poorly maintained; hard mattress led to discomfort.

• Amenities5.6

  Basic amenities lacking; issues with room supplies.

• Value for Money6.1

  Perceived low value based on amenities and room quality.

• Food and Beverage8.1

  Food quality noted positively; location near eateries enhances options.

• Overall Experience7.6

  Mixed experiences with significant room for improvement.

Guest reviews

The staff is really helpful when I check in at 1.30am. she is very attentive and understanding

The staff is really helpful when I check in at 1.30am. she is very attentive and understanding

1. The hotel is conveniently located, with the LRT/MRT station just a 3-minute walk away. 2. The hotel also offers basement parking, making it easy to park your car and travel around the KL Sentral area using public transportation. 3. The housekeeping team works incredibly hard. It was disheartening to see them having to deal with frustrated guests during room service, especially when some guests spoke harshly to them because of issues they were unhappy about.

1. The hotel is conveniently located, with the LRT/MRT station just a 3-minute walk away. 2. The hotel also offers basement parking, making it easy to park your car and travel around the KL Sentral area using public transportation. 3. The housekeeping team works incredibly hard. It was disheartening to see them having to deal with frustrated guests during room service, especially when some guests spoke harshly to them because of issues they were unhappy about.

1. The hotel is quite run-down and in need of refurbishment. 2. Check-in is strictly at 3:00 PM with no flexibility, even when rooms appear to be available. 3. My second room was only ready at around 6:00 PM, which was a significant delay. 4. Towels were insufficient. We initially received only one towel for two guests and had to remind the staff several times before another was provided. 5. The bathroom and walls had visible mould, making the room feel dirty and unhygienic, with an unpleasant smell. 6. The bathroom exhaust fan was not functioning. 7. The shower was damaged, making it difficult to shower comfortably as the water sprayed unevenly. 8. The air conditioner was very noisy and disrupted our sleep. 9. The breakfast was not worth the additional RM20 per person. I paid RM80 for four people and felt it did not provide good value. If it were complimentary, it would have been acceptable. 10. The hotel seriously needs to upgrade its facilities and improve its management system. 11. The carpets are old and have a musty smell in certain areas.

Location ; staff courtesy

Location ; staff courtesy

Air Conditioning inside rooms were poor ; breakfast had deteriorated since my last stay there

Nothing

Nothing

The cleaners stole my Rayban glasses from my bag when they came to clean. Complained at the reception and the receptionist said the cleaners always do like this. No apology and no refund. Be careful of your belongings people!

good value for money

good value for money

upgrade facilities