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Hanoi, VN
Ja Cosmo Hotel and Spa
23 Lo Su Street, Hoan Kiem District
4 stars · Guest score 9.3/10
About this hotel
Central Location in Hanoi Located in the heart of Hanoi, Ja Cosmo Hotel and Spa offers convenient access to popular attractions such as Thang Long Water Puppet Theater and Hoan Kiem Lake, making it an ideal choice for travelers looking to explore the city. Luxurious Amenities Experience comfort and convenience during your stay with air-conditioned rooms, a hot tub, and a sun terrace. The hotel also provides free WiFi, airport transfers, and a 24-hour front desk to cater to all your needs. Nearby Landmarks Immerse yourself in the rich culture of Hanoi by visiting iconic landmarks like Hanoi Old City Gate, Hanoi Opera House, and St. Joseph Cathedral, all within close proximity to the hotel. Book your stay at Ja Cosmo Hotel and Spa for a memorable experience in Hanoi.
Facilities
- Parking
- Valet parking
- Private parking
- Accessible parking
All 69 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Room service
- Heating
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Tour desk
- Ironing service
- Car hire
- Dry cleaning
- Massage services
- Spa/wellness center
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Concierge service
- Grocery deliveries
- Lockers
- Electric vehicle charging station
- Public transport tickets
- Wine/champagne
- Airport drop off
- Airport pick up
- Fruits
- Spa/wellness center services
- Beauty Services
- Manicure
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Key access
- CCTV outside property
- CCTV in common areas
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.8
The rooms were a bit dated, but very clean.
- Service10.0
The staff were amazing, pleasant, polite, and really cared about their guests.
- Location9.7
Location is very good and approachable, but can be noisy for light sleepers.
- Room Quality8.8
The rooms were spacious; however, there were some issues with the bathrooms that need improvement.
- Amenities8.7
Standard amenities for this hotel tier; however, air conditioning worked well and amenities were generally functional.
- Value for Money9.7
The pricing reflects the overall quality of service and amenities offered.
- Food and Beverage8.7
Breakfast had plenty to eat but was not particularly fancy and could get boring.
- Overall Experience10.0
Overall a very good stay with mostly positive experiences, though some small areas need improvements.
Guest reviews
員工親切，早餐好吃，只是浴室蓮蓬頭出水小。
員工親切，早餐好吃，只是浴室蓮蓬頭出水小。
とても綺麗で快適でした。 温かいシャワーも浴びれました。
とても綺麗で快適でした。 温かいシャワーも浴びれました。
特にありません。
Good service
Good service
Staff cordiale e disponibile. Ottima comunicazione via Whatsapp per concordare l'arrivo e per chiedere informazioni. Camera spaziosa. Posizione ottima per visitare la città.
Staff cordiale e disponibile. Ottima comunicazione via Whatsapp per concordare l'arrivo e per chiedere informazioni. Camera spaziosa. Posizione ottima per visitare la città.
The staff was exceptionally helpful and warm, the location is very central and great. We had a lovely experience! Would highly recommend
The staff was exceptionally helpful and warm, the location is very central and great. We had a lovely experience! Would highly recommend
good
good
The location was pretty good and the staff were really helpful and polite. We also had a foot massage, and that as well as the spa staff were great as well.
The location was pretty good and the staff were really helpful and polite. We also had a foot massage, and that as well as the spa staff were great as well.
The hotel and room were decent, but pretty dated. The bathroom was a low: the shower, while having good pressure was pretty unstable. Also the layout of the switches was a bit confusing. Also, we loved our massages, but the spa had really loud and creaky beds.
Very accommodating, staff were great and very nice.
Very accommodating, staff were great and very nice.