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Kuala Lumpur, MY

The Platinum Kuala Lumpur by LUMA

Jalan Sultan Ismail, C-31-01

3 stars · Guest score 8/10

About this hotel

Luxurious Amenities Featuring a rooftop pool, fitness room, and 24-hour front desk, The Platinum Kuala Lumpur by LUMA ensures a luxurious stay for all guests. Modern Convenience With a private entrance, air conditioning, fully equipped kitchen, and free WiFi, this property offers modern convenience at its best. Family-Friendly Facilities From a kids' pool to a sun terrace, this apartment complex provides amenities for families to enjoy a comfortable and relaxing vacation. To experience luxury, convenience, and family-friendly facilities in Kuala Lumpur, book your stay at The Platinum Kuala Lumpur by LUMA today.

Highlights

Prime Kuala Lumpur Location

Situated in the city, close to local attractions and vibrant neighborhoods for an engaging stay.

Exceptional Guest Service

Enjoy 24-hour front desk service and modern comforts designed to make your stay seamless and relaxing.

Unique Amenities and Dining

Relax by the rooftop pool, work out in the fitness room, or utilize the fully equipped kitchen for a home-like experience.

Facilities

  • Parking
  • Swimming pool
  • Valet parking
  • Outdoor pool
  • Accessible parking
  • Parking garage
  • Pool with view
  • Infinity pool
  • Rooftop pool
  • Kids' pool
All 64 facilities
  • Fitness facilities
  • WiFi available
  • Free WiFi
  • Non-smoking rooms
  • Air conditioning
  • Fitness center
  • 24-hour front desk
  • Room service
  • Family rooms
  • Lift / Elevator
  • Laundry
  • Luggage storage
  • Airport shuttle
  • Bar
  • Fax/photocopying
  • Facilities for disabled guests
  • Ironing service
  • Dry cleaning
  • Non-smoking throughout
  • Sun terrace
  • Private check-in/check-out
  • Daily housekeeping
  • Designated smoking area
  • Airport shuttle (additional charge)
  • Concierge service
  • Grocery deliveries
  • Wheelchair accessible
  • ATM/cash machine on site
  • Outdoor furniture
  • Coffee Shop on site
  • Shuttle service
  • Staff adhere to local safety protocols
  • Laundry washed per local authority guidelines
  • Guest rooms disinfected between stays
  • Cleaning standards that are effective against Coronavirus
  • Physical distancing rules followed
  • Hand sanitizer in guest room and key areas
  • Cashless payment available
  • Sanitized tableware & silverware
  • Invoice provided
  • Guests can opt-out any cleaning services during stay
  • Smoke alarms
  • Shared stationery like menus, pens are removed
  • Property cleaned by professional cleaning companies
  • Physical distancing in dining areas
  • Key access
  • Food delivered to guest room
  • CCTV in common areas
  • Process in place to check health of guests
  • Access to health care professionals
  • 24-hour security
  • Delivered food - securely covered
  • Security alarm
  • Key card access

Check-in & checkout

Check-in
03:00 PM – 12:00 AM
Check-out
12:00 PM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

  • Cleanliness6.3

    Negative sentiment related to room cleanliness and insects.

  • Service9.3

    The staff is friendly and accommodating, though check-in was a bit chaotic.

  • Location9.3

    Excellent location, central access to major attractions.

  • Room Quality7.8

    Rooms were clean and spacious; however, some furnishings are worn out.

  • Amenities7.3

    Limited amenities; lacked toiletries and basic kitchen tools.

  • Value for Money7.8

    Pricey considering the issues, but overall a good stay.

  • Food and Beverage8.3

    Basic offerings, minimal toiletries provided.

  • Overall Experience8.3

    Enjoyable stay with some issues, but overall satisfactory.

Guest reviews

The pool and the location

The pool and the location

loredana · 9/10

staff and cleanliness

staff and cleanliness

nothing

Aishwarya · 10/10
Denuel · 10/10
MAHMUT · 7/10

The suite is large, fabulous, and clean!

The suite is large, fabulous, and clean!

Room with a key and not a card. Pool was crowded, couldn't find a place to put your things (I spent 10 minutes). Elevator very slow. No TV in the room, it's a decoration.

Chaieb · 5/10

The place is stunning, the view overlooks the entire city and the accommodations are well maintained and clean.

The place is stunning, the view overlooks the entire city and the accommodations are well maintained and clean.

I liked everything

Denuel · 10/10

Great location, spacious apartment & attentive staff

Great location, spacious apartment & attentive staff

Mattress was a bit springy but housekeeping fixed it by providing a topper.

Sajid · 9/10
Mertcan · 10/10