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Kuala Lumpur, MY

The Platinum Kuala Lumpur by LUMA

Jalan Sultan Ismail, C-31-01

3 stars · Guest score 8/10

About this hotel

Luxurious Amenities Featuring a rooftop pool, fitness room, and 24-hour front desk, The Platinum Kuala Lumpur by LUMA ensures a luxurious stay for all guests. Modern Convenience With a private entrance, air conditioning, fully equipped kitchen, and free WiFi, this property offers modern convenience at its best. Family-Friendly Facilities From a kids' pool to a sun terrace, this apartment complex provides amenities for families to enjoy a comfortable and relaxing vacation. To experience luxury, convenience, and family-friendly facilities in Kuala Lumpur, book your stay at The Platinum Kuala Lumpur by LUMA today.

Highlights

Nearby Attractions & Vibe

Located on Jalan Sultan Ismail in Kuala Lumpur, the area offers central access to major attractions and a lively city atmosphere.

Service & Comfort

Friendly, accommodating staff and spacious rooms contribute to a comfortable stay, with 24-hour front desk support.

Distinctive Amenities & Dining

Rooftop pool, hot tub, and modern kitchens in select apartments provide luxury touches and convenient self-catering options.

Facilities

  • Parking
  • Swimming pool
  • Valet parking
  • Outdoor pool
  • Accessible parking
  • Parking garage
  • Pool with view
  • Infinity pool
  • Rooftop pool
  • Kids' pool
All 64 facilities
  • Fitness facilities
  • WiFi available
  • Free WiFi
  • Non-smoking rooms
  • Air conditioning
  • Fitness center
  • 24-hour front desk
  • Room service
  • Family rooms
  • Lift / Elevator
  • Laundry
  • Luggage storage
  • Airport shuttle
  • Bar
  • Fax/photocopying
  • Facilities for disabled guests
  • Ironing service
  • Dry cleaning
  • Non-smoking throughout
  • Sun terrace
  • Private check-in/check-out
  • Daily housekeeping
  • Designated smoking area
  • Airport shuttle (additional charge)
  • Concierge service
  • Grocery deliveries
  • Wheelchair accessible
  • ATM/cash machine on site
  • Outdoor furniture
  • Coffee Shop on site
  • Shuttle service
  • Staff adhere to local safety protocols
  • Laundry washed per local authority guidelines
  • Guest rooms disinfected between stays
  • Cleaning standards that are effective against Coronavirus
  • Physical distancing rules followed
  • Hand sanitizer in guest room and key areas
  • Cashless payment available
  • Sanitized tableware & silverware
  • Invoice provided
  • Guests can opt-out any cleaning services during stay
  • Smoke alarms
  • Shared stationery like menus, pens are removed
  • Property cleaned by professional cleaning companies
  • Physical distancing in dining areas
  • Key access
  • Food delivered to guest room
  • CCTV in common areas
  • Process in place to check health of guests
  • Access to health care professionals
  • 24-hour security
  • Delivered food - securely covered
  • Security alarm
  • Key card access

Check-in & checkout

Check-in
03:00 PM – 12:00 AM
Check-out
12:00 PM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

  • Cleanliness6.3

    Negative sentiment related to room cleanliness and insects.

  • Service9.3

    The staff is friendly and accommodating, though check-in was a bit chaotic.

  • Location9.3

    Excellent location, central access to major attractions.

  • Room Quality7.8

    Rooms were clean and spacious; however, some furnishings are worn out.

  • Amenities7.3

    Limited amenities; lacked toiletries and basic kitchen tools.

  • Value for Money7.8

    Pricey considering the issues, but overall a good stay.

  • Food and Beverage8.3

    Basic offerings, minimal toiletries provided.

  • Overall Experience8.3

    Enjoyable stay with some issues, but overall satisfactory.