Prime Location
Situated near Herald Square, the Flatiron Building, and other iconic landmarks, placing you at the heart of New York City’s vibrant scene.
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New York, US
Heritage Hotel New York City
18 West 25th Street
3 stars · Guest score 7.5/10
About this hotel
Luxurious Accommodations Experience comfort and style at Heritage Hotel New York City with air-conditioned rooms, flat-screen TVs, and convenient coffee machines. The private bathrooms add a touch of luxury to your stay. Convenient Amenities Enjoy the convenience of free WiFi throughout the property, a 24-hour front desk, tour desk, and on-site ATM. Stay fit during your travels at the 24-hour fitness center and make use of baggage storage facilities for a hassle-free experience. Prime Location Located just steps away from iconic landmarks like Herald Square and the Flatiron Building, Heritage Hotel offers easy access to must-see attractions like the Empire State Building and Madison Square Garden. Book now for an unforgettable stay in the heart of New York City.
Highlights
Comfort & Service
Enjoy air-conditioned rooms, 24-hour front desk service, and a fitness center, ensuring a comfortable and convenient stay.
Exclusive Amenities
Benefit from free WiFi, private bathrooms, and on-site facilities designed for your convenience and relaxation.
Facilities
- Parking
- Parking garage
All 39 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Business center
- Heating
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Private check-in/check-out
- Designated smoking area
- Concierge service
- ATM/cash machine on site
- Vending machine - drinks
- Vending machine - snacks
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- CCTV outside property
- CCTV in common areas
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness5.3
Multiple reviews indicated significant cleanliness issues, with one stating extreme dirtiness in the rooms.
- Service9.3
Positive feedback noted attentive and helpful staff.
- Location9.3
Highly rated for great location in proximity to various attractions.
- Room Quality6.3
Reviews discussed issues such as small rooms and lack of appropriate amenities.
- Amenities7.8
No significant mentions; general amenities were average.
- Value for Money6.8
Mixed reviews regarding value compared to quality, with some feeling overcharged.
- Food and Beverage7.8
No specific comments regarding food and beverage quality.
- Overall Experience7.8
Overall stay experience was positive due to location and service, despite issues.
Guest reviews
Very central location, not too far from a subway stop
Very central location, not too far from a subway stop
The property was quite dated, which is fine but it was also unclean. We booked last minute due to a cancelled flight. The room we stayed in felt like it hadn’t been stayed in/ cleaned for years. There were crumbs on the floor, hairs and other stains in the showers. The towels, bedding and whole room didn’t smell clean at all. The tv was very old as was the ac unit which didn’t do a great job at cooling the room down and was so loud that we couldn’t keep it on at night. The windows couldn’t be opened either so we couldn’t get fresh air. Housekeeping isn’t automatic and must be requested the day before. Due to our late check in, this wasn’t possible for us so we had to put up with the uncleanliness. As it was a last minute booking, we paid just over £2000 for 2 nights, which is extortionate, but I gather that it is cheaper when booking in advance. To top it all off, we had to pay 12 dollars to store 4 small bags for 1 hour after check out! If you don’t mind staying somewhere that is basic and unhygienic then this could work but if not, there are much better hotels out there for a similar price that would allow a much more comfortable stay
Good location
Good location
The room was very cramped and dark. We did not like it.
Excellent location
Excellent location