1 / 92
Mexico City, MX
LaiLa Hotel Mexico City Reforma
Rio Lerma #237 Colonia Cuauhtemoc
4 stars · Guest score 8.8/10
About this hotel
Luxurious Location in Mexico City's Heart Elegant Lobby and Convenient Services Top-Notch Amenities for Business and Leisure Experience the epitome of luxury and convenience at LaiLa Hotel CDMX Reforma. With a prime location in Mexico City's bustling district, our hotel offers a stylish lobby and top-notch services like 24-hour front desk and valet parking. Elevate your stay with our panoramic elevator and full-service business center, perfect for both work and leisure travelers. Book now and indulge in the ultimate hotel experience.
Facilities
- Parking
- Valet parking
- Private parking
- Accessible parking
- Parking garage
- Pet bowls
- Pet basket
All 83 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Family rooms
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Cycling
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Dry cleaning
- Breakfast in the room
- Packed lunches
- Currency exchange
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Concierge service
- Special diet menus - on request
- Kid meals
- Vending machine - snacks
- Kid-friendly buffet
- Wine/champagne
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Fruits
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
- Happy hour
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.4
Some stains reported and issues with the bathroom cleanliness.
- Service9.8
Staff were consistently described as friendly and professional.
- Location9.4
Multiple mentions of great location and convenience.
- Room Quality8.5
Mixed sentiments about room size but generally comfortable.
- Amenities7.8
Amenities not up to standard for a 4-star hotel.
- Value for Money8.8
Good value but some complaints about specific hotel features.
- Food and Beverage8.6
Breakfast buffet was repetitive, but some enjoyed other offerings.
- Overall Experience9.1
Overall positive experiences noted despite some issues.