Location and Surroundings
A five-minute stroll to the main square puts you at the heart of Querétaro with easy access to the historic core and local vibes.
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Queretaro, MX
Hi Hotel Impala Queretaro
Calz. Colón 1, Centro
3 stars · Guest score 6.9/10
About this hotel
Convenient Location Located in Queretaro, Mexico, Hi Hotel Impala is just a 5-minute walk from the main square, offering easy access to the heart of the city. Modern Amenities Enjoy the convenience of a gym and free Wi-Fi in every room at Hi Hotel Impala Queretaro. The rooms feature wood floors, a private bathroom with a shower, and a fan for your comfort. Dining and Exploration Indulge in international cuisine at Meson Alameda within the hotel premises. Need recommendations for exploring the city? Visit the tour desk for insider tips and information. Ready to experience comfort and convenience in Queretaro? Book your stay at Hi Hotel Impala now!
Highlights
Service and Comfort
Friendly staff and comfortable rooms aim to support a smooth stay, with helpful tour desk guidance for exploring the city.
Dining and Amenities
On-site Meson Alameda offers international cuisine, complemented by in-room essentials and a fitness center for your convenience.
Facilities
- Parking
- Free Parking
- Private parking
- Parking garage
All 65 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Family rooms
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Safety deposit box
- Bar
- Tour desk
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Dry cleaning
- Breakfast in the room
- Packed lunches
- Non-smoking throughout
- Sun terrace
- Private check-in/check-out
- Daily housekeeping
- Concierge service
- Wheelchair accessible
- Higher level toilet
- Outdoor furniture
- Sun umbrellas
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Breakfast takeaway containers
- Key card access
Check-in & checkout
- Check-in
- 03:00 PM – 05:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness5.4
Multiple mentions of cleanliness issues, such as cockroach infestations and plumbing problems.
- Service6.9
Staff were described as kind but not always helpful regarding issues reported.
- Location8.9
Repeatedly noted as a strong point with easy access to central areas.
- Room Quality5.9
Complaints about small and poorly maintained rooms.
- Amenities6.9
Amenities like the gym and breakfast quality noted as lacking or below expectations.
- Value for Money7.4
Overall value is questionable primarily due to the perceived quality versus price.
- Food and Beverage6.4
Breakfast quality was often criticized for being basic and not accommodating children.
- Overall Experience7.3
Mixed overall feelings indicated, with primary dissatisfaction in cleanliness and service.