Prime Location
Just a 5-minute walk from the main square, Hi Hotel Impala offers easy access to Queretaro's vibrant city center and attractions.
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Queretaro, MX
Hi Hotel Impala Queretaro
Calz. Colón 1, Centro
3 stars · Guest score 6.9/10
About this hotel
Convenient Location Located in Queretaro, Mexico, Hi Hotel Impala is just a 5-minute walk from the main square, offering easy access to the heart of the city. Modern Amenities Enjoy the convenience of a gym and free Wi-Fi in every room at Hi Hotel Impala Queretaro. The rooms feature wood floors, a private bathroom with a shower, and a fan for your comfort. Dining and Exploration Indulge in international cuisine at Meson Alameda within the hotel premises. Need recommendations for exploring the city? Visit the tour desk for insider tips and information. Ready to experience comfort and convenience in Queretaro? Book your stay at Hi Hotel Impala now!
Highlights
Comfort and Service
Enjoy modern amenities like free Wi-Fi, a gym, and comfortable rooms with wood floors and private bathrooms for a relaxing stay.
Dining and Insights
Savor international cuisine at Meson Alameda and get personalized city recommendations from the tour desk.
Facilities
- Parking
- Free Parking
- Private parking
- Parking garage
All 65 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Family rooms
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Safety deposit box
- Bar
- Tour desk
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Dry cleaning
- Breakfast in the room
- Packed lunches
- Non-smoking throughout
- Sun terrace
- Private check-in/check-out
- Daily housekeeping
- Concierge service
- Wheelchair accessible
- Higher level toilet
- Outdoor furniture
- Sun umbrellas
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Breakfast takeaway containers
- Key card access
Check-in & checkout
- Check-in
- 03:00 PM – 05:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness5.4
Multiple mentions of cleanliness issues, such as cockroach infestations and plumbing problems.
- Service6.9
Staff were described as kind but not always helpful regarding issues reported.
- Location8.9
Repeatedly noted as a strong point with easy access to central areas.
- Room Quality5.9
Complaints about small and poorly maintained rooms.
- Amenities6.9
Amenities like the gym and breakfast quality noted as lacking or below expectations.
- Value for Money7.4
Overall value is questionable primarily due to the perceived quality versus price.
- Food and Beverage6.4
Breakfast quality was often criticized for being basic and not accommodating children.
- Overall Experience7.3
Mixed overall feelings indicated, with primary dissatisfaction in cleanliness and service.
Guest reviews
Very central, the facilities are always clean
Very central, the facilities are always clean
They have a bar and the noise is noticeable in the room
I really liked the location, the staff is very friendly. The breakfast they offered was basic but good.
I really liked the location, the staff is very friendly. The breakfast they offered was basic but good.
Only reception, the night guy was very attentive, in the morning the lady who is there, is kind enough to provide you with service or attention.
Only reception, the night guy was very attentive, in the morning the lady who is there, is kind enough to provide you with service or attention.
The location has a lot of trailer loading and unloading, truck, motorcycle, and van noise, making it impossible to rest.
The price of the room
The price of the room
They don't mop and there are many cockroaches, they don't wash the glasses they provide
The location only
The location only
The lighting is very poor, they don't provide solid soap, there is no shower mat, the room's curtain is falling, very few TV channels, lack of sufficient ventilation in the room, very poor lighting, lacks a spacious and comfortable closet for clothes and luggage, the luggage space is ample
The location
The location
That there is a Saturday night show
I liked the location
I liked the location
There was no air conditioning and the room was very hot, no air came in through the window because it was blocked, they don't provide services in the room besides towels, the rooms and the hotel are extremely old. It looks like a hotel from the 80s. Breakfast was not included and I was treated as if they were angry.