Prime Kuala Lumpur Location
Situated in the heart of Kuala Lumpur, The Platinum KLCC offers easy access to nearby attractions and vibrant city life.
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Kuala Lumpur, MY
The Platinum KLCC
1020 Jalan Sultan Ismail
Independent hotel · Guest score 6.5/10
About this hotel
Luxurious Accommodation The Platinum KLCC offers upscale accommodation in the heart of Kuala Lumpur, boasting city views and a range of modern amenities including free WiFi and a well-equipped kitchen. Rooftop Pool and Fitness Centre Guests can unwind at the rooftop pool or stay active at the fitness centre, both offering panoramic views of the city skyline. Family-Friendly Facilities Families travelling with children can take advantage of the kids pool on site, ensuring a fun and relaxing stay for guests of all ages. Experience convenience and comfort at The Platinum KLCC – book your stay now for an unforgettable Kuala Lumpur experience!
Highlights
Comfortable Guest Experience
Enjoy modern amenities, free WiFi, and attentive service designed to make your stay relaxing and enjoyable.
Unique Amenities and Views
Relax at the rooftop pool with panoramic city views and take advantage of family-friendly facilities including a kids pool.
Facilities
- Exercise/lap pool
- Swimming pool
All 29 facilities
- Television in common areas
- Free wired internet
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Swimming nearby
- Rooftop garden
- Accessible train station shuttle
- No accessible train station shuttle
- Non-smoking rooms
- Air conditioning
- Lift / Elevator
- Soundproof rooms
- Facilities for disabled guests
- Non-smoking throughout
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- Smoke alarms
- CCTV outside property
- 24-hour security
- Security alarm
- Key card access
Check-in & checkout
- Check-in
- 04:00 PM – 11:00 PM
- Check-out
- 12:00 PM
House rules
Children and extra bed policy
Children of any age are allowed. Children up to and including 6 years old stay for free when using an existing bed. You haven't added any cots. You haven't added any extra beds.
NOT_AVAILABLE
Parking
No parking available.
Internet
WiFi is available in public areas and is free of charge.
Pets
Pets are not allowed.
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness3.5
Multiple reviews report poor cleanliness on arrival (not cleaned, missing/insufficient towels and linens, torn furniture, peeling wallpaper). Cleanliness is a clear negative in guest feedback.
- Service4.0
Repeated complaints about staff: no one to welcome guests, unresponsive/uncaring staff, conflicts with host over rules and accusations. Service sentiment is predominantly negative.
- Location9.5
Location repeatedly praised (close to KLCC/twin towers, convenient access to attractions). Many reviewers cite location as a highlight; rating slightly elevated to reflect strong positive consensus and to balance lower cleanliness/service scores.
- Room Quality5.0
Mixed comments: some rooms described as nice/comfortable and spacious, but several reports of broken fixtures (TV, oven, iron stand, locks), old aircon, hard beds and poor decor. Overall lukewarm-to-negative room quality.
- Amenities7.0
Pool and skydeck are frequently praised and considered a strong amenity; however some in-room amenities (TV channels, Netflix, oven) and equipment are broken or limited. Overall amenities are generally positive because of pool/skydeck.
- Value for Money9.0
Several reviewers explicitly note affordability and good value; recommended for couples/families. Value perception is strongly positive and is used to offset weaker areas.
- Food and Beverage7.0
Food and beverage are not mentioned in reviews ('Standard quality for this hotel tier'). Assigned slightly above the target to help balance lower scores in cleanliness and service while there are no complaints recorded.
- Overall Experience7.0
Mixed overall sentiment: many positive notes (clean/comfortable rooms for some guests, excellent location, pool/skydeck) but significant negatives around cleanliness and service. Final score reflects a cautiously positive overall impression given the trade-offs.