Prime Airport Location
Situated inside Benito Juarez International Airport, offering unmatched convenience for travelers with easy access to flights.
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Mexico City, MX
Hilton Mexico City Airport
International Mexico City Airport
4 stars · Guest score 7.7/10
About this hotel
Convenient Airport Hotel with Exceptional Service Prime Location: Situated inside Benito Juarez International Airport, Hilton Mexico City Airport offers unparalleled convenience for travelers. Modern Amenities: Enjoy a seamless stay with a fitness center to unwind and Belvedere Restaurant serving delectable international cuisine. Airport Views: Relax at Carlo's Place bar and witness the bustling airport runways while savoring your favorite drink. Book now to experience the ultimate blend of comfort and convenience at Hilton Mexico City Airport!
Highlights
Exceptional Service Quality
Enjoy a seamless stay with attentive service and modern amenities designed for guest comfort.
Distinctive Amenities and Dining
Relax at Carlo's Place bar with airport views and indulge in international cuisine at Belvedere Restaurant.
Facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Family rooms
- Garden
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Meeting/banquet facilities
- Breakfast in the room
- Non-smoking throughout
- Daily housekeeping
- Concierge service
- Wheelchair accessible
- Toilet with grab rails
- Shuttle service (free)
- Airport shuttle (free)
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Breakfast takeaway containers
- Key card access
- Mobile app for room service
- Live music/performance
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness5.7
Reviews indicate the hotel is very dirty and poorly maintained.
- Service8.7
Staff were noted to be polite and welcoming, although some issues with customer service were mentioned.
- Location9.7
The hotel's location is excellent, particularly for airport access.
- Room Quality6.7
Several issues were reported with the rooms, including malfunctioning showers and noise issues.
- Amenities7.7
General amenities are decent, but improvements are needed as per guest feedback.
- Value for Money7.1
Guests feel the price is high for the quality of services and condition of the hotel.
- Food and Beverage7.7
Breakfast was positively mentioned, but there were issues with food accuracy and quality.
- Overall Experience8.4
Overall, guests appreciated the location but had concerns regarding cleanliness and value.
Guest reviews
Location and silence for a good stay!
Location and silence for a good stay!
The furniture and facilities are not like Hilton Hotel.
Nothing, because the rooms are all moldy and smelly, the price is not worth it.
Nothing, because the rooms are all moldy and smelly, the price is not worth it.
I booked a room, arrived at the reception and they said there were no rooms available, they also said that the booking was confirmed. Then I approached another lady and she arranged everything for me, but it took about half an hour, that's how they work there.
the service, the friendliness of the people who attended us
the service, the friendliness of the people who attended us
I was only there for a few hours, it was due to a layover between my flights
The location, attention, and comfort.
The location, attention, and comfort.
Lack of lighting in the hallways
Location - very conveniently located so close to Terminal 1. It is really nice to arrive tired from your trip and in a few minutes be already enjoying a hot shower or your bed. Room Service at 6am - Great room service and the guy that brought my food was so polite!
Location - very conveniently located so close to Terminal 1. It is really nice to arrive tired from your trip and in a few minutes be already enjoying a hot shower or your bed. Room Service at 6am - Great room service and the guy that brought my food was so polite!
The towels had loose threads. Even if they were just cut off, it would be better because, to be honest, this is definitely something I was not expecting from the Hilton.