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Banff, CA

Otter Hotel

600 Banff Avenue

4 stars · Guest score 9.2/10

About this hotel

Location and Convenience: Experience the beauty of Banff at Otter Hotel, just steps away from popular attractions like Banff Park Museum and The Whyte Museum of the Canadian Rockies. Comfortable Rooms: Relax in our well-appointed rooms featuring balconies, flat-screen TVs, air conditioning, and free toiletries, ensuring a comfortable stay. Multilingual Staff and Helpful Service: Our friendly staff, fluent in English and French, are available to assist with any requests and provide local area information to enhance your stay. Book your stay at Otter Hotel now to enjoy a memorable experience in Banff.

Facilities

Parking
Free Parking
Private parking
Parking garage

All 23 facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Hot tub/Jacuzzi
Non-smoking throughout
Daily housekeeping
Electric vehicle charging station
Public transport tickets
Staff adhere to local safety protocols
Key card access

Check-in & checkout

Check-in: 04:00 PM
Check-out: 11:00 AM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness8.0
Several reviews mentioned dirty carpets and laundry bags left in corridors, indicating cleanliness issues.
Service10.0
Consistently positive remarks about the helpful staff and excellent service.
Location9.5
Great location praised in multiple reviews for easy access to town and hot pools.
Room Quality9.0
Mostly positive feedback on room quality but mentioned noisy air conditioning.
Amenities9.5
Positive reviews for hot pools and overall amenities but noted some issues with heating.
Value for Money8.5
Mixed feedback on value, with some mentioning it wasn't worth the price.
Food and Beverage9.5
High ratings for food quality and complimentary services.
Overall Experience9.7
Overall positive experience mentioned in several reviews despite the noted issues.

Guest reviews

Mary Andrea · 10/10

Excellent location. Free shuttles from the shopping center to the hotel
Excellent location. Free shuttles from the shopping center to the hotel
Everything is perfect
Miriam · 10/10

Larissa · 10/10

Carlos · 9/10

Very nice hotel in a beautiful location
Very nice hotel in a beautiful location
Very expensive, pillows are catastrophically high and unfortunately they also have no alternatives. There are no disposable slippers for the bathrobe, so don't forget your bathing shoes. That's a shame considering the prices.
Thomas · 8/10

Location
Location
None
Ellen · 10/10

Frank · 5/10

Everything! Spacious rooms, a beautifully designed and very pleasant hotel to stay in, excellent service at the reception desk, an outdoor hot tub, a delight!
Everything! Spacious rooms, a beautifully designed and very pleasant hotel to stay in, excellent service at the reception desk, an outdoor hot tub, a delight!
Nothing
lea · 10/10