Nairobi Westlands Area
Enjoy the vibrant neighborhood with easy access to local attractions and lively city scenes.
1 / 104
Nairobi, KE
Novotel Nairobi Westlands
Lower Kabete Road Westlands
5 stars · Guest score 8.9/10
About this hotel
Luxurious Amenities - Novotel Nairobi Westlands offers an outdoor swimming pool, fitness centre, and terrace for guests to relax and unwind during their stay. Family-Friendly Services - With a kids' club and room service available, families can enjoy a comfortable and convenient stay at this 4-star hotel. Culinary Delights - Guests can indulge in a variety of dining options including Indian, Italian, and local cuisine at the hotel's restaurant. Special dietary requests are also accommodated. To experience luxury, comfort, and delicious dining options in Nairobi, book your stay at Novotel Nairobi Westlands now.
Highlights
Comfort and Service
Experience attentive service and family-friendly amenities designed for a relaxing stay.
Dining and Amenities
Savor diverse cuisines and unwind by the outdoor pool or in the fitness centre.
Facilities
- Parking
- Free Parking
- Swimming pool
- Valet parking
- Private parking
- Outdoor pool
- Accessible parking
- Parking garage
- Heated pool
- Pool bar
- Rooftop pool
- Kids' pool
All 94 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Terrace
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Dry cleaning
- Breakfast in the room
- Massage services
- Spa/wellness center
- Barber/beauty shop
- Currency exchange
- Babysitting/child services
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- Kid meals
- Snack bar
- Lockers
- Toilet with grab rails
- Evening entertainment
- Lower bathroom sink
- Higher level toilet
- Kids' club
- Emergency cord in bathroom
- Wine/champagne
- Sun umbrellas
- Coffee Shop on site
- Spa/wellness center services
- Steam room
- Beauty Services
- Fitness/spa locker rooms
- Manicure
- Pedicure
- Hair Salon Services
- Visual aids: Braille
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Property cleaned by professional cleaning companies
- Key access
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Themed dinner nights
- Happy hour
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.7
Generally clean with a few mentions of issues with food temperature affecting perception.
- Service9.7
Staff are consistently mentioned as friendly and helpful, enhancing the overall experience.
- Location9.2
Conveniently located with positive remarks regarding situational advantages.
- Room Quality8.9
Modern rooms with good space and comfort, although some complaints about noise.
- Amenities8.7
Amenities generally meet expectations with a well-maintained modern hotel environment.
- Value for Money8.7
Value is seen as good, especially with the quality of the rooms and services.
- Food and Beverage8.2
Food received mixed reviews, with some complaints about temperature and preparation.
- Overall Experience9.2
Most reviews express a high level of satisfaction and recommend the hotel.
Guest reviews
We stayed at Novotel Nairobi Westlands for two nights during our Africa safari trip.
We stayed at Novotel Nairobi Westlands for two nights during our Africa safari trip.
Unfortunately, there were several issues that we did not expect from a hotel of this brand and standard. On one of the days, the elevator stopped working. I asked the reception several times over approximately 30 minutes what was happening, but I was repeatedly told that the elevator was working, even though it clearly was not. I would have appreciated an honest explanation instead. Housekeeping was also disappointing. On the first day, nobody came to clean our room during the day. Only at around 5 PM did someone finally come and ask whether we wanted the room cleaned. For a hotel of this level, this is not the standard of service I would expect. The following day, housekeeping cleaned the room but removed one of our pillows and the face towels without replacing them. Another issue was the bathroom ventilation, which did not seem to work at all. There was also a problem with the electrical sockets. Some sockets were designed to accommodate thicker plug types commonly used by guests from parts of Asia, but unfortunately those sockets did not work. For an international hotel receiving guests from different countries, functional and convenient power outlets are very important.
Everything
Everything
Nothing
Everything
Everything
Nothing
Beautiful and very clean
Beautiful and very clean
Too expensive and the bottled water tasted weird, tasted like borehole water.
Perfect, except for the lamp on the right side of the bed: too low
Perfect, except for the lamp on the right side of the bed: too low
Change the lamp
Elegant and welcoming environment, fantastic staff. A heartfelt thanks to Steve who welcomed us spectacularly. My Hotel in Nairobi. Highly recommended.
Elegant and welcoming environment, fantastic staff. A heartfelt thanks to Steve who welcomed us spectacularly. My Hotel in Nairobi. Highly recommended.
Flexible bar hours of use