Premier Inn München City Ost

About this hotel

Modern Comfort and Convenience Experience soundproofed rooms with free basic WiFi and a 24-hour reception at our hotel just 3 km from Messe München. Enjoy spacious rooms with flat-screen TVs and complimentary water for a relaxing stay. Delicious Dining and Relaxation Start your day with a varied buffet breakfast in our colorful dining room. Unwind in our stylish bar or on the terrace. München-Berg am Laim S-Bahn Train Station is conveniently close, with easy access to Munich Central Station in just 15 minutes. Tech-Savvy Amenities Stay connected with free WiFi on multiple devices or opt for high-speed internet for streaming. With underground parking and proximity to central Munich, Acom Hotel Munich is your ideal choice for a comfortable and convenient stay.

Highlights

Facilities

• WiFi available
• Free WiFi
• Non-smoking rooms
• Air conditioning
• 24-hour front desk
• Restaurant
• Heating
• Luggage storage

Check-in & checkout

Check-in

03:00 PM – 12:00 AM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness8.7

  Multiple reviews explicitly state rooms and hotel are clean and well maintained; minor issues noted (small defects like flickering LED) but overall cleanliness is a clear positive.

• Service8.3

  Staff are frequently described as friendly and helpful, with several glowing comments; a few guests reported a curt or less pleasant check-in experience, so service is generally strong but inconsistent.

• Location8.0

  Location praised for proximity to the airport and nearby public transport, but several guests note it is somewhat isolated in a commercial area and some report noise or unpleasant shower/canal smell.

• Room Quality8.0

  Rooms are often described as spacious, well air-conditioned and comfortable for families; negatives include aged bathrooms, occasional overheating, missing fridge/safe and some noise issues.

• Amenities7.8

  Basic amenities (AC, parking options, breakfast area, bar) present and functional; however recurring cons include paid or limited parking, absence of in-room fridge and safe for some rooms and occasional small maintenance faults.

• Value for Money9.2

  Many guests explicitly praise the hotel as excellent value and 'top' price-performance; described as ideal for a one-night stopover and overall very good value.

• Food and Beverage8.8

  Breakfast is repeatedly described as varied, plentiful and well cared for, though a few guests wanted more choice relative to price.

• Overall Experience8.4

  Overall sentiment is positive — practical, clean and good value for short stays with friendly staff — tempered by occasional noise, parking and minor room shortcomings.

Guest reviews

Room was reasonably clean. However "guest supplies" room has no milk yesterday nor today. Breakfast was ok yesterday, however bacon was undercooked. Today the fresh fruit was gone more than half hour before service was done. Also the maintenance team was using their walkie-talkies on top volume in the breakfast area while making their coffees.. with guests still having breakfast. We stay at Premier Inn several times a year but it keeps going downhill in recent years. Britain, you'll have to do better at hospitality if you want to compete in the EU market!!

Room was reasonably clean. However "guest supplies" room has no milk yesterday nor today. Breakfast was ok yesterday, however bacon was undercooked. Today the fresh fruit was gone more than half hour before service was done. Also the maintenance team was using their walkie-talkies on top volume in the breakfast area while making their coffees.. with guests still having breakfast. We stay at Premier Inn several times a year but it keeps going downhill in recent years. Britain, you'll have to do better at hospitality if you want to compete in the EU market!!

Thanks

Thanks

A little late

A little late

We stayed here for 1 night (Sunday night) after an Etihad stadium tour and the night before a trip to UK Lapland as a family. We chose this hotel due to location, it was close to the stadium, walking distance to the Christmas markets and around an hour from UK Lapland. Check-in: We parked the car in the car park opposite (very limited space) and walked to the hotel, checked in via the machine nice and easy. Rooms: Clean and tidy with all that’s needed. We were overlooking the canal so could hear that during the night but other than that the hotel was silent. Drinks: Very expensive but a nice area to sit and chill. Christmas markets: were met with the first lot of markets within a 5-minute walk - perfect location. Will be staying here again!! 10/10 for stay. UK Lapland was just under an hour journey - we left at 0830 and caught all the morning traffic.

We stayed here for 1 night (Sunday night) after an Etihad stadium tour and the night before a trip to UK Lapland as a family. We chose this hotel due to location, it was close to the stadium, walking distance to the Christmas markets and around an hour from UK Lapland. Check-in: We parked the car in the car park opposite (very limited space) and walked to the hotel, checked in via the machine nice and easy. Rooms: Clean and tidy with all that’s needed. We were overlooking the canal so could hear that during the night but other than that the hotel was silent. Drinks: Very expensive but a nice area to sit and chill. Christmas markets: were met with the first lot of markets within a 5-minute walk - perfect location. Will be staying here again!! 10/10 for stay. UK Lapland was just under an hour journey - we left at 0830 and caught all the morning traffic.

My mom and I stayed at this hotel last night and have been beyond disappointed. We use Premier Inns across the country frequently for concert purposes and we’ve stayed in this exact hotel before now and never came across any issues. But to say I paid £280 for just a singular night is extortionate considering the experience we had. To start off with, we checked in (after being ushered to a self-scan check-in point, despite saying I wanted to check in with a person at the check-in desk). Went up to our room to find the sofa bed hadn’t been made up. When booking, it stated we had a family room and upon checking in, the machine gave us room number 306 which is a triple room…so we expected the bed to be made up. Housekeeping sorted that promptly…no problem. More issues came later on when going down for food, around 5 pm. We waited to be seated and I overheard a customer at the bar ordering something with lemonade…the bar lady explained they had none due to the restaurant running out of gas so everything was bottled. With this in mind, when ordering our drinks I asked if they had lemonade to which I was told the same thing, fine. I asked what the alternatives were and the waitress had no idea…there was no drinks menu on the table either for me to refer to so I had to solely rely on her knowledge. To order a simple drink was like getting blood out of a stone. You’d expect a waitress to be able to give a customer some sort of idea as to what other soft drinks are available. We ordered food which we waited at least 20-30 minutes for…and the restaurant wasn’t busy at all. Upon finishing our meals our dirty plates sat on our table for a good 10-15 minutes, the same waitress seemed to have disappeared and no one else was around to make themselves available. Food was lovely but not sure if staff need better customer service training. We needed to pay the bill so ended up doing it at the bar instead as we had the gig to get ready to go to… The final issue came the following morning with breakfast and checking out. Went down for breakfast and it was the same waitress on shift. We waited to speak to her about our breakfasts being booked, she took our room number and surname, skimmed the sheets of paper and couldn’t seem to find it. I looked over at the piece of paper and saw our booking straight away. She then told us to seat ourselves and help ourselves to breakfast…which is fair enough but most hotels we’ve been to ask us if we’ve been before and explain where everything is from hot food to the drinks station. Her attitude just seemed very much like she couldn’t be bothered. The final issue came when checking out. We wanted to leave our bags in the luggage room whilst we went over to some shops in the city. They were more than happy to do this but retrieving our suitcases once we came back for them was a headache…we would’ve been better off taking them with us. They found my mom’s suitcase no problem, but they couldn’t seem to find mine. Like anyone would, I started to panic slightly. The room was a tiny box room with MANY suitcases/bags, in which mine was nowhere near my mom’s and shoved right at the back behind so many other people’s…you would’ve thought both bags would be stored together once they’ve been handed in together… I’m not usually one to go on and on and be so negative with reviews but paying £280 for one night is expensive in itself…let alone not receiving the standard of customer care we are usually used to from Premier Inns…

My mom and I stayed at this hotel last night and have been beyond disappointed. We use Premier Inns across the country frequently for concert purposes and we’ve stayed in this exact hotel before now and never came across any issues. But to say I paid £280 for just a singular night is extortionate considering the experience we had. To start off with, we checked in (after being ushered to a self-scan check-in point, despite saying I wanted to check in with a person at the check-in desk). Went up to our room to find the sofa bed hadn’t been made up. When booking, it stated we had a family room and upon checking in, the machine gave us room number 306 which is a triple room…so we expected the bed to be made up. Housekeeping sorted that promptly…no problem. More issues came later on when going down for food, around 5 pm. We waited to be seated and I overheard a customer at the bar ordering something with lemonade…the bar lady explained they had none due to the restaurant running out of gas so everything was bottled. With this in mind, when ordering our drinks I asked if they had lemonade to which I was told the same thing, fine. I asked what the alternatives were and the waitress had no idea…there was no drinks menu on the table either for me to refer to so I had to solely rely on her knowledge. To order a simple drink was like getting blood out of a stone. You’d expect a waitress to be able to give a customer some sort of idea as to what other soft drinks are available. We ordered food which we waited at least 20-30 minutes for…and the restaurant wasn’t busy at all. Upon finishing our meals our dirty plates sat on our table for a good 10-15 minutes, the same waitress seemed to have disappeared and no one else was around to make themselves available. Food was lovely but not sure if staff need better customer service training. We needed to pay the bill so ended up doing it at the bar instead as we had the gig to get ready to go to… The final issue came the following morning with breakfast and checking out. Went down for breakfast and it was the same waitress on shift. We waited to speak to her about our breakfasts being booked, she took our room number and surname, skimmed the sheets of paper and couldn’t seem to find it. I looked over at the piece of paper and saw our booking straight away. She then told us to seat ourselves and help ourselves to breakfast…which is fair enough but most hotels we’ve been to ask us if we’ve been before and explain where everything is from hot food to the drinks station. Her attitude just seemed very much like she couldn’t be bothered. The final issue came when checking out. We wanted to leave our bags in the luggage room whilst we went over to some shops in the city. They were more than happy to do this but retrieving our suitcases once we came back for them was a headache…we would’ve been better off taking them with us. They found my mom’s suitcase no problem, but they couldn’t seem to find mine. Like anyone would, I started to panic slightly. The room was a tiny box room with MANY suitcases/bags, in which mine was nowhere near my mom’s and shoved right at the back behind so many other people’s…you would’ve thought both bags would be stored together once they’ve been handed in together… I’m not usually one to go on and on and be so negative with reviews but paying £280 for one night is expensive in itself…let alone not receiving the standard of customer care we are usually used to from Premier Inns…

With Premier Inns you always get good service, good breakfasts, well-furnished bedrooms, and spotless bathrooms. Recommended.

With Premier Inns you always get good service, good breakfasts, well-furnished bedrooms, and spotless bathrooms. Recommended.

Great location close to Piccadilly Station Alternative stopover pre-flight Would definitely stay again, 20 mins on train to airport

Great location close to Piccadilly Station Alternative stopover pre-flight Would definitely stay again, 20 mins on train to airport

Room ok, but the service at the reception very poor. Long time at check-in and long waiting time at the bar. Probably not going back there.

Room ok, but the service at the reception very poor. Long time at check-in and long waiting time at the bar. Probably not going back there.