Location & Vibe
Central Dubai setting with Burj Khalifa and sea views from select rooms, convenient on Sheikh Zayed Road for easy access to the city.
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Dubai, AE
Shangri-La Dubai
5 stars
About this hotel
Experience luxury like never before at our stunning 5-star hotel, strategically located along Sheikh Zayed Road. Accommodation Excellence Our 302 elegantly appointed guest rooms and suites boast innovative geometric designs and feature flat-screen TVs, working desks, and fully stocked mini-bars. Enjoy lavish bathrooms equipped with deep soaking tubs and walk-in showers for the ultimate relaxation. Culinary Delights Indulge your palate at our eight diverse restaurants and bars, including the signature Shang Palace, renowned for traditional Cantonese cuisine. Unwind at ikandy ultralounge, where you can savor delectable bites while soaking in breathtaking views of the Burj Khalifa. Wellness and Recreation Elevate your wellness journey at our state-of-the-art health club, complete with a fully equipped gym, squash and tennis courts. Rejuvenate at CHI, The Spa, where treatments inspired by traditional Chinese medicine await you. Book your unforgettable stay at Hotel Shangri-La Dubai today!
Highlights
Service & Comfort
Friendly, professional staff and spacious, well-appointed rooms enhance the guest experience.
Dining & Amenities
Eight diverse restaurants and bars, plus Horizon/Club lounge access and a rooftop pool offer distinctive experiences.
Facilities
- Parking
- Free Parking
- Swimming pool
- Valet parking
- Private parking
- Outdoor pool
- Accessible parking
- Parking garage
- Pool with view
- Indoor pool
- Pool bar
All 103 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Terrace
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Tennis court
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Dry cleaning
- Breakfast in the room
- Massage services
- Spa/wellness center
- Barber/beauty shop
- Currency exchange
- Babysitting/child services
- Billiards
- Squash
- Sun terrace
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- Kid meals
- Electric vehicle charging station
- Toilet with grab rails
- Nightclub/DJ
- Hot spring bath
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Airport drop off
- Airport pick up
- Steam room
- Beauty Services
- Fitness/spa locker rooms
- Yoga classes
- Tennis equipment
- Fitness classes
- Personal trainer
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Thermometers for guests provided by property
- Key card access
- Tour/class on local culture
- Mobile app for room service
- Themed dinner nights
- Happy hour
- Cooking class
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness1.0
Cleanliness is frequently praised across reviews (mentions of 'propreté', 'الغرف ممتازه النظافه', rooms described as clean and spacious).
- Service1.0
Staff repeatedly described as friendly, helpful and professional; isolated issues reported around billing/upgrade and refund handling.
- Location1.0
Location is often highlighted positively (central, Burj Khalifa view, convenient), though a few comments note traffic noise or a poor location in one review.
- Room Quality1.0
Rooms are described as spacious with good views and comfortable amenities in multiple reviews; generally positive room impressions.
- Amenities1.0
Facilities (pool, jacuzzi, Horizon club, diverse facilities) are praised as strong highlights of the property.
- Value for Money1.0
Mixed signals: several reviews call the price attractive and good value, but complaints about an unwanted charged upgrade and a duplicated charge/refund issue negatively impact perceived value.
- Food and Beverage1.0
Generally praised (diverse, high-quality breakfasts, strong restaurant meals) but there are noteworthy negatives: in-room dining called below standard and at least one mediocre breakfast score — a pattern of inconsistency.
- Overall Experience1.0
Many guests report excellent stays (staff, views, facilities), but recurring administrative issues (billing/upgrade, refund delays), occasional noise and inconsistent F&B/Wi‑Fi combine to create a mixed overall impression.