Central Location
Situated in the heart of Cancún, enjoy easy access to popular attractions and vibrant neighborhood surroundings.
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Cancún, MX
BOK21 - Hotel en Cancun
3 stars · Guest score 8.3/10
About this hotel
Central Location Located in the heart of Cancún, BOK21 - Hotel en Cancun provides easy access to popular attractions. Comfortable Rooms Enjoy air-conditioned rooms with free WiFi, flat-screen TV, and private bathrooms with free toiletries. Convenient Amenities Benefit from free private parking, 24-hour front desk, concierge service, and a terrace for relaxation. Experience convenience and comfort at BOK21 - Hotel en Cancun. Book now for an unforgettable stay in Cancún.
Highlights
Comfortable Stay
Relax in air-conditioned rooms with free WiFi, flat-screen TVs, and private bathrooms with free toiletries for your convenience.
Convenient Amenities
Benefit from free private parking, a 24-hour front desk, concierge service, and a terrace to unwind.
Facilities
- Parking
- Free Parking
- Private parking
All 39 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Room service
- Heating
- Terrace
- Family rooms
- Airport shuttle
- Safety deposit box
- Fax/photocopying
- Tour desk
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Concierge service
- Airport drop off
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Property cleaned by professional cleaning companies
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- 24-hour security
- Key card access
Check-in & checkout
- Check-in
- 03:00 PM – 10:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.1
Several reviews mentioned issues with cleanliness, including a room filled with mosquitoes and disappointment in cleanliness.
- Service9.6
Reviews praised the staff's friendliness and helpfulness.
- Location9.1
Positive comments regarding convenience and proximity to transportation, despite some noise issues.
- Room Quality8.1
Rooms were generally comfortable but faced noise issues and lacked certain amenities like hot water.
- Amenities7.6
Consistent issues with lack of hot water and some missing items based on expectations.
- Value for Money9.5
Good value for money highlighted across multiple reviews.
- Food and Beverage6.6
Limited options for food, especially breakfast not being included was noted.
- Overall Experience8.9
Guests generally found their stay satisfactory, but several issues prevented a higher rating.