Location & Surroundings
Tulum’s Aldea Zama setting offers a quiet base with access to local attractions and a laid-back neighbourhood vibe.
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Tulum, MX
Zereno Tulum Hotel Boutique Beach Club Access
Fraccionamiento Aldea Zama, Aldea Maya, Lote 3
4 stars · Guest score 8.7/10
About this hotel
Luxurious Accommodation Zereno Boutique Hotel in Tulum offers air-conditioned rooms with modern amenities like flat-screen TVs, private bathrooms, and even some with fully equipped kitchens. Relaxation and Recreation Guests can unwind by the outdoor swimming pool, stroll through the lush garden, or enjoy a refreshing drink at the hotel's bar. Convenience at Your Fingertips With concierge services, free WiFi, and a 24-hour front desk, Zereno Boutique Hotel ensures a hassle-free stay for all guests. Experience the ultimate blend of comfort and convenience at Zereno Boutique Hotel. Book now for an unforgettable stay in Tulum.
Highlights
Warm Hospitality
Guests highlight friendly, attentive staff and comfortable, spacious rooms for a relaxed stay.
Distinctive Amenities & Dining
Well-equipped apartments with kitchenettes and on-site bar, plus outdoor pool and garden spaces to unwind.
Facilities
- Parking
- Free Parking
- Swimming pool
- Outdoor pool
- Street parking
- Pool bar
- Plunge pool
All 61 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Room service
- Terrace
- Family rooms
- Garden
- Lift / Elevator
- Luggage storage
- Bar
- Tour desk
- Ironing service
- Breakfast in the room
- Massage services
- Spa/wellness center
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Shuttle service (additional charge)
- Concierge service
- Allergy-free room
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Shallow end
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
Check-in & checkout
- Check-in
- 03:00 PM – 11:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.4
Several mentions of cleanliness issues, particularly with linens.
- Service9.4
Guests consistently praise the friendly and helpful staff.
- Location8.9
Described as quiet and good, but some mention it may require transport.
- Room Quality8.9
Rooms are spacious and comfortable, with some noise complaints.
- Amenities8.4
Amenities are available but some are noted as extra fees, affecting overall satisfaction.
- Value for Money8.9
Decent value, but some extras like breakfast were considered insufficient.
- Food and Beverage7.9
Breakfast was criticized for being too simple and lacking variety.
- Overall Experience8.9
Overall positive but mixed feelings due to noise and breakfast issues.
Guest reviews
Appartamento
Appartamento
Colazione e piscina
Based in the middle to get to Tulum beach and Tulum centro. 5 minutes stroll to restaurants and mini markets. Would recommend Taqueria La 86 for the best tacos we have had during our stay in Mexico. Also use the bikes the hotel has to go to the ruins and then do a circuit going along the beach back to the hotel.
Based in the middle to get to Tulum beach and Tulum centro. 5 minutes stroll to restaurants and mini markets. Would recommend Taqueria La 86 for the best tacos we have had during our stay in Mexico. Also use the bikes the hotel has to go to the ruins and then do a circuit going along the beach back to the hotel.
Whilst the staff were attentive, they did not recommend any routes when using the bikes, nor did they advise on any restaurants to use. Their local knowledge and maybe a map of the district they are in would be very useful as the hotel itself does not have a sign, we drove past it twice when looking for it.
The staff was welcoming
The staff was welcoming
La struttura è bellissima, ben arredata e pulita. Gli spazi sono ampi e il personale è molto gentile e disponibile, rispondono subito e ti aiutano in qualsiasi cosa. Consigliata!
La struttura è bellissima, ben arredata e pulita. Gli spazi sono ampi e il personale è molto gentile e disponibile, rispondono subito e ti aiutano in qualsiasi cosa. Consigliata!
La posizione non è molto centrale, e la zona subito fuori il complesso non molto pulita.