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Cancún, MX
Riu Palace Costa Mujeres - All Inclusive
5 stars · Guest score 8.4/10
About this hotel
Luxurious Accommodation: Enjoy air-conditioned rooms with modern amenities such as a flat-screen TV, minibar, and private terrace. Family-Friendly Activities: Keep the kids entertained with a children's playground, kids' club, and evening entertainment. Beachside Paradise: Relax on the private beach area, indulge in water sports, or unwind at the outdoor swimming pool. Book your stay at Riu Palace Costa Mujeres - All Inclusive for an unforgettable Cancún getaway.
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Outdoor pool
- Pool bar
All 78 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Terrace
- Garden
- BBQ facilities
- Lift / Elevator
- Laundry
- Safety deposit box
- Bar
- Tour desk
- Golf course
- Facilities for disabled guests
- Car hire
- Children's playground
- Diving
- Massage services
- Snorkelling
- Spa/wellness center
- Barber/beauty shop
- Table tennis
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Shared lounge/TV area
- Beachfront
- Wheelchair accessible
- Snack bar
- Water park
- ATM/cash machine on site
- Vending machine - drinks
- Water sport facilities on site
- Private beach area
- Evening entertainment
- Public Bath
- Kids' club
- Entertainment staff
- Water slide
- Outdoor furniture
- Sun loungers or beach chairs
- Sun umbrellas
- Coffee Shop on site
- Fruits
- Steam room
- Fitness classes
- Beach
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Smoke alarms
- Physical distancing in dining areas
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Themed dinner nights
- Broadcast Live sport events
- Aerobics
Check-in & checkout
- Check-in
- 03:00 PM – 12:00 AM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.7
Issues mentioned with dirty tables and a cockroach sighting in the buffet.
- Service8.7
The staff was generally friendly and provided good service, although there were some complaints about table management.
- Location9.3
Beautiful location near the beach and secure property.
- Room Quality8.2
Room quality was good, but some issues with pool depth were noted.
- Amenities8.7
The hotel facilities including the beach and pools received positive feedback.
- Value for Money8.2
Some guests found the hotel pricy, especially for transportation.
- Food and Beverage7.7
Food was described as unimpressive overall, with issues in buffet management.
- Overall Experience8.6
General feedback is positive with some notable flaws.
Guest reviews
Absolutely everything!!!
Absolutely everything!!!
Comfort
Comfort
Rude team, dissatisfied when meeting requests. I suggest better training.
Everything seemed excellent to me. The quality of the food was 9 out of 10. The activities they offer are very good. The bedrooms are well equipped, the shower in the bathroom is very good. The service is good.
Everything seemed excellent to me. The quality of the food was 9 out of 10. The activities they offer are very good. The bedrooms are well equipped, the shower in the bathroom is very good. The service is good.
The gym was very small and offered almost nothing. It seems that most people who go to an all-inclusive hotel think more about eating than exercising. To go to the sauna, they forced you to make an appointment. Even if there was no one, they did not admit someone who had not signed up.
always clean. very nice resort
always clean. very nice resort
wish they had more music playing during the day by the pool but otherwise great! would visit again and would recommend
Everything ten points! Cleanliness, attention, services. I would return and recommend it!
Everything ten points! Cleanliness, attention, services. I would return and recommend it!
Very good quality
Very good quality
We had to claim 4 times that we had requested 3 separate beds