Well Placed
Set in Hanoi, within easy reach of the area’s main sights and transport links.
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Hanoi, VN
Serene Boutique Hotel & Spa
16-18 Bat Su
4 stars · Guest score 9.8/10
About this hotel
Prime Location near Hoan Kiem Lake Modern Rooms with Premium Amenities On-Site Restaurant with Stunning Views Experience the perfect blend of modern comfort and convenience at Serene Boutique Hotel & Spa. Located just a short walk from Hoan Kiem Lake, our hotel offers stylish rooms with free WiFi and air conditioning. Enjoy the elegant wood flooring and upscale amenities in each room, including a flat-screen TV and minibar. Indulge in delicious Asian and Western cuisine at our restaurant with panoramic views of the Old Quarter. Explore Hanoi easily with our tour desk services and 24-hour room service. Book your stay now for a memorable experience in the heart of the city.
Highlights
Comfortable Stay
A comfortable, straightforward stay with the everyday essentials taken care of.
Everyday Essentials
Practical amenities and helpful service for short trips and longer visits alike.
Facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Room service
- Heating
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Cycling
- Airport shuttle
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Ironing service
- Car hire
- Dry cleaning
- Massage services
- Spa/wellness center
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Designated smoking area
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Concierge service
- Allergy-free room
- ATM/cash machine on site
- Lockers
- Airport drop off
- Airport pick up
- Shuttle service
- Fire extinguishers
- Smoke alarms
- Key access
- 24-hour security
- Security alarm
- Walking tours
- Key card access
- Bike tours
- Tour/class on local culture
- Cooking class
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness9.0
Room cleanliness received multiple complaints about dust and unclean conditions.
- Service10.0
Staff were consistently described as friendly, helpful, and accommodating.
- Location10.0
Location was praised as central and convenient.
- Room Quality9.5
Rooms were clean and spacious, though some issues with maintenance were noted.
- Amenities10.0
Amenities such as breakfast received positive comments.
- Value for Money10.0
Guests seemed satisfied with the value, especially considering the location.
- Food and Beverage10.0
Breakfast options were well-liked and described as varied.
- Overall Experience10.0
Overall satisfaction was high despite some cleanliness issues.