Prime Location Near Nature
Situated near Karura Forest and just a short drive from Nairobi city center, offering easy access to outdoor activities and urban attractions.
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Nairobi, KE
West Wood Hotel
Eldama Ravine Road
4 stars · Guest score 7.8/10
About this hotel
Luxurious Accommodation with Garden Views Elegantly decorated rooms at West Wood Hotel offer garden views, minibar, and modern amenities. Enjoy LCD TV with various channels and unwind in stylish private bathrooms with premium toiletries. Relaxing Outdoor Spaces Take a dip in the outdoor pool, stroll through the lush garden, or unwind on the terrace. West Wood Hotel provides the perfect setting to relax and rejuvenate amidst nature. Convenient Location and Exceptional Services Located near Karura Forest and a short drive from Nairobi city center, the hotel offers conference facilities, a restaurant, and guided nature walks. With a 24-hour front desk and free WiFi, your comfort is our priority. Book your stay at West Wood Hotel for an unforgettable experience in Nairobi!
Highlights
Exceptional Guest Service
Enjoy 24-hour front desk support, free WiFi, and personalized services designed to make your stay comfortable and convenient.
Luxurious Amenities and Dining
Relax in elegantly decorated rooms with modern amenities, an outdoor pool, and a restaurant serving delightful cuisine.
Facilities
- Parking
- Free Parking
- Valet parking
- Private parking
- Accessible parking
All 98 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Terrace
- Garden
- Hiking
- BBQ facilities
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Golf course
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Children's playground
- Dry cleaning
- Breakfast in the room
- Packed lunches
- Babysitting/child services
- Chapel/shrine
- Sun terrace
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shared lounge/TV area
- Concierge service
- Special diet menus - on request
- Grocery deliveries
- Wheelchair accessible
- Kid meals
- Snack bar
- Kids' outdoor play equipment
- Lockers
- Vending machine - drinks
- Indoor play area
- Kid-friendly buffet
- Outdoor furniture
- Picnic area
- Wine/champagne
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Fruits
- Outdoor fireplace
- Fitness/spa locker rooms
- Shuttle service
- Game drives
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Walking tours
- Breakfast takeaway containers
- Key card access
- Mobile app for room service
- Broadcast Live sport events
- Happy hour
- Movie nights
Check-in & checkout
- Check-in
- 12:00 AM – 12:00 AM
- Check-out
- 10:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.2
There were comments about a musty room and humidity issues.
- Service8.7
Staff described as polite and providing excellent service, although there were slow service issues noted.
- Location8.7
Positive mentions of location being excellent, with a forest view and proximity to the city.
- Room Quality7.7
Some comments regarding room issues, including noise and light problems.
- Amenities7.7
Mixed feedback on amenities; some guests appreciated gardens and facilities but noted lack of maintenance.
- Value for Money6.6
Many guests felt the full board was a scam; individual meals were seen as better value.
- Food and Beverage7.7
Food quality received some praise, but there were issues with menu items and long wait times.
- Overall Experience8.2
General sentiment is positive despite some issues, indicating a willingness to return for some guests.
Guest reviews
Room Sizes Location
Room Sizes Location
Breakfast can be improved Slow response time Pathetic iron No iron board
Close to forest
Close to forest
Water heater and shower were not upto standard. Phone wasnt working Dental and shaving kit was not provided Room service was chargeable. checkout payment was a hassle
Excellent room very large and well maintained, clean and with everything you need, very large and comfortable bed, bathroom in excellent condition, daily cleaning, towel change, very good hot water and everything you need to rest after working. The 24-hour reception and restaurant is very useful when we arrive late at night. The staff is very friendly day and night. The exteriors are very nice and enjoyable. And a lot of security which made me feel protected in the hotel. Highly recommended for my wife who traveled alone for work.
Excellent room very large and well maintained, clean and with everything you need, very large and comfortable bed, bathroom in excellent condition, daily cleaning, towel change, very good hot water and everything you need to rest after working. The 24-hour reception and restaurant is very useful when we arrive late at night. The staff is very friendly day and night. The exteriors are very nice and enjoyable. And a lot of security which made me feel protected in the hotel. Highly recommended for my wife who traveled alone for work.
Nothing
Everything! This hotel would be my first choice upon returning to Kenya. Friendly and helpful staff, excellent location in Westlands, very clean with large comfortable rooms which have nice counter space for luggage and toiletries, lovely garden area for reading or private conversation and easy access to transportation. This hotel comes highly recommended.
Everything! This hotel would be my first choice upon returning to Kenya. Friendly and helpful staff, excellent location in Westlands, very clean with large comfortable rooms which have nice counter space for luggage and toiletries, lovely garden area for reading or private conversation and easy access to transportation. This hotel comes highly recommended.
Just one night a graduation event played loud music later than 10:00pm so it was a bit hard to fall asleep that particular night.
The Hotel is located in a Quiet area.
The Hotel is located in a Quiet area.
Easy to get around
Location beautiful immersed in the green, excellent breakfast.
Location beautiful immersed in the green, excellent breakfast.
Nothing major but if there is anything to raise then the shower could be improved.