Location & Vibe
Situated on 2nd Ngong Avenue in Nairobi, the hotel offers convenient access to nearby amenities and a welcoming urban neighbourhood.
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Nairobi, KE
Best Western Nairobi Upper Hill
2nd Ngong Avenue
3 stars · Guest score 8.7/10
About this hotel
Luxurious Amenities Best Western Nairobi Upper Hill offers a range of luxurious amenities including free WiFi, an outdoor pool, a fitness centre, and a garden. Guests can relax and unwind in style during their stay. Comfortable Accommodation All guest rooms at the property provide a comfortable retreat, with a seating area and some offering scenic garden views. Each unit is equipped with essential facilities such as a desk, flat screen TV, telephone, and electric kettle for utmost convenience. Delicious Dining Options Indulge in a culinary experience at the onsite restaurant serving a delightful selection of European dishes. Start your day right with a continental or full English/Irish breakfast. Experience the epitome of comfort and convenience at Best Western Nairobi Upper Hill. Book now to secure your unforgettable stay!
Highlights
Service & Comfort
Friendly staff and well-maintained rooms create a comfortable stay, tailored to guest needs with thoughtful touches.
Amenities & Dining
Facilities include an outdoor pool, fitness centre, free WiFi, and an onsite restaurant serving European dishes.
Facilities
- Parking
- Free Parking
- Private parking
- Accessible parking
All 65 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Terrace
- Family rooms
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Fax/photocopying
- Ironing service
- Meeting/banquet facilities
- Dry cleaning
- Currency exchange
- Babysitting/child services
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Kid-friendly buffet
- Outdoor furniture
- Airport drop off
- Airport pick up
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
- Mobile app for room service
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.9
Very clean as mentioned in multiple reviews.
- Service9.3
Friendly staff and helpful service are highlighted in various reviews.
- Location8.9
Convenient location noted, with easy access to amenities.
- Room Quality7.8
Rooms are described as decent but small; some guests had issues with the beds.
- Amenities8.4
Good variety in amenities like the pool and connections to other hotel facilities.
- Value for Money8.3
Some value for the price, but noted high cost can deter.
- Food and Beverage8.9
Breakfast options are appreciated, though some items may run out.
- Overall Experience9.1
Overall positive experience, enjoyed due to cleanliness and service.