Krystal Urban Cancun & Beach Club

About this hotel

Convenient Location in Downtown Cancun Located in the vibrant Malecon area, Krystal Urban Cancun & Beach Club offers a prime location surrounded by top restaurants and businesses. Refreshing Outdoor Pool and Modern Guestrooms Guests can relax and unwind in the refreshing outdoor pool or enjoy the modern amenities in the stylish guestrooms, including free wireless internet and a spacious work desk. Spectacular City Views and Future Spa & Gym Services Experience breathtaking views of the city and lush gardens from the hotel. Stay tuned for the upcoming spa and gym services to enhance your stay even further. Book your stay at Krystal Urban Cancun & Beach Club now for a memorable and convenient experience in Cancun!

Facilities

• Parking
• Swimming pool
• Private parking
• Outdoor pool
• Accessible parking
• Parking garage
• Pool bar
• Rooftop pool

Check-in & checkout

Check-in

03:00 PM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness8.2

  Not frequently mentioned; one report of a persistently humid floor but no widespread cleanliness complaints — standard quality for this hotel tier.

• Service8.0

  Often praised for friendly and attentive staff, but there are notable negative incidents (front desk conflict, uneven restaurant service) that lower the score slightly.

• Location9.3

  Consistently and strongly praised across reviews for being very well located, close to attractions and convenient for guests.

• Room Quality8.0

  Rooms described as spacious with excellent views and comfortable overall, but issues reported include firm beds (subjective), water supply problems and noise in some rooms.

• Amenities7.6

  Good pool and pleasant areas, but several amenity shortcomings: weak shower pressure, no fridge/frigobar in some rooms, limited gym equipment and occasional lack of transport services.

• Value for Money8.5

  Generally seen as a good option given the location and room quality, though extra costs (e.g., expensive breakfast, paid cutlery incident) and some missing in-room amenities reduce perceived value for some guests.

• Food and Beverage7.2

  Mixed to negative sentiment: several guests reported limited, overpriced or cold buffet options and uneven restaurant service, though not all guests complained.

• Overall Experience8.8

  Majority of stays described as pleasant or fantastic with repeat guests and good atmosphere; occasional significant negative incidents (service interactions, water outages) prevent a higher perfect score.

Guest reviews

I love the food. I'm a picky eater its always difficult to see what I like but the food in the hotel was really great. The location was perfect for getting around and oh the view from my room balcony was breath taken.

I love the food. I'm a picky eater its always difficult to see what I like but the food in the hotel was really great. The location was perfect for getting around and oh the view from my room balcony was breath taken.

loved everything

The location is good, the breakfast is great, and the staff are very friendly

The location is good, the breakfast is great, and the staff are very friendly

The facility is old, and my bathroom shower was trickling.

Excellent cleanliness and attention. Super location

Excellent cleanliness and attention. Super location