Location & Attractions
Set in the heart of Chicago, steps from Millennium Park, The Bean, Willis Tower and more—a short walk to top cultural spots and easy access to major hubs.
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Chicago, US
Hyatt Place Chicago/Downtown - The Loop
28 North Franklin Street
3 stars · Guest score 8.6/10
About this hotel
Central Location Situated in the heart of the city, Hyatt Place Chicago/Downtown – The Loop is just a stone's throw away from key social and cultural attractions, making it the perfect base for your city adventures. Modern Amenities Enjoy the convenience of a restaurant, fitness centre, and complimentary WiFi access during your stay. Each well-appointed room features a flat-screen TV, cozy sofa, and essential amenities for a comfortable experience. Exceptional Services With a 24-hour front desk, shared lounge, and business center, our hotel ensures that your needs are met promptly and efficiently. Take advantage of additional perks like bicycle rental and baggage storage for a seamless stay. Ready to immerse yourself in the vibrant city of Chicago? Book your stay at Hyatt Place Chicago/Downtown – The Loop now!
Highlights
Service & Comfort
Guest-facing staff are known for their friendliness and efficiency, with 24-hour front desk support to help you settle in and enjoy the city.
Amenities & Dining
On-site dining and fitness facilities complement modern rooms with free WiFi, a 42-inch TV, and thoughtful comforts for a seamless stay.
Facilities
- Parking
- Swimming pool
- Accessible parking
- Parking garage
- Indoor pool
All 78 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Business center
- Heating
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Cycling
- Safety deposit box
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Meeting/banquet facilities
- Car hire
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Shared lounge/TV area
- Minimarket on site
- Special diet menus - on request
- Grocery deliveries
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Snack bar
- Electric vehicle charging station
- Vending machine - drinks
- Toilet with grab rails
- Vending machine - snacks
- Kid-friendly buffet
- Lower bathroom sink
- Higher level toilet
- Emergency cord in bathroom
- Wine/champagne
- Coffee Shop on site
- Fruits
- Visual aids: Braille
- Auditory guidance
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Key access
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Security alarm
- Key card access
- Mobile app for room service
- Pub crawls
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
What's nearby
- Millennium Park (Cloud Gate / "The Bean")0.6 km
- Willis Tower (Skydeck)0.7 km
- Art Institute of Chicago0.8 km
- Union Station (major rail hub)0.9 km
- Navy Pier1.7 km
- Magnificent Mile (North Michigan Avenue shopping district)2.3 km
- Shedd Aquarium2.6 km
- O'Hare International Airport (ORD)27 km
- Chicago Riverwalk0.1 km
- Chicago Theatre1.0 km
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.5
Clean but some guests mentioned issues with bed comfort and linens.
- Service9.5
Staff were described as kind and helpful; multiple positive mentions about service.
- Location9.5
Great location close to events and attractions, frequently noted in reviews.
- Room Quality8.4
Room quality was acceptable; some complaints about noise and bedding comfort.
- Amenities8.0
Disappointment regarding pool hours and limited breakfast options.
- Value for Money8.4
Some guests felt that certain amenities were not worth the price.
- Food and Beverage7.5
Breakfast options described as standard and not notably good.
- Overall Experience9.0
Overall positive experiences, despite some issues. Guests indicated they would return.