Sapphire Hotel

Sobre este hotel

Luxurious Accommodation Indulge in spacious and elegant rooms with city views and complimentary Wi-Fi, just minutes away from Baku's iconic attractions. Culinary Delights Savor a light breakfast at the Sapphire’s restaurant and treat yourself to authentic Azerbaijani cuisine in the evenings. Unwind with snacks and beverages at the trendy lounge bar. Convenient Location Located in central Baku, our hotel offers easy access to Nizami street, Heydar Aliyev Palace, and Winter Park. With free private parking and nearby public transport options, exploring the city is a breeze. Experience luxury, convenience, and exceptional service at Sapphire Hotel. Book your stay now for an unforgettable Baku getaway.

Destaques

Comodidades

• Self parking (surcharge)
• Offsite parking discounted rates available
• Parking

Check-in e check-out

Check-in

03:00 PM – 12:00 AM

Check-out

12:00 PM

Regras da casa

Escolha datas na busca para ver os quartos disponíveis.

Percepção dos hóspedes

• Cleanliness7.6

  Most guests appreciated the cleanliness of the rooms.

• Service8.2

  Guests found the staff to be friendly, helpful, and efficient.

• Location7.6

  The central location near key attractions and public transport was well-liked by guests.

• Room Quality7.7

  Spacious and comfortable rooms with minor maintenance issues mentioned by some guests.

• Amenities7.2

  Satisfactory amenities, with some praise for the gym and pool, while others noted the lack of spa services.

• Value for Money7.1

  Mixed feedback on pricing, with some guests feeling it was slightly high for the offered services.

• Food and Beverage7.4

  Breakfast and restaurant options received positive feedback, though some guests desired more variety.

• Overall Experience8.0

  Majority of guests had a positive experience and would recommend the hotel to others.

Avaliações de hóspedes

Best hotel, comfortable and very kindly staff, and good position near center and Nizami street, and they provide all thing you need, I really spend a very good time in Sapphire hotel. I will not change my this hotel in coming trips, thank you really for everything. Very clean hotel the staff are very friendly and the location excellent and the hotel is reasonably priced. I do recommend it to families and friends

Best hotel, comfortable and very kindly staff, and good position near center and Nizami street, and they provide all thing you need, I really spend a very good time in Sapphire hotel. I will not change my this hotel in coming trips, thank you really for everything. Very clean hotel the staff are very friendly and the location excellent and the hotel is reasonably priced. I do recommend it to families and friends

One of the best hotels in Baku, excellent location, 2 min. walk to Nizami street (the heart of Baku). Many restaurants, cafes, shopping... etc. The next side of the hotel a big street easy going outside or other parts of the city. Small lobby but warm welcoming from the excellent; polite & smile staff, (they are chosen correctly - in high level working. Rooms are huge, bathroom too, with nice & clean towels; high-level toiletries amenities in rooms. 2 complimentary bottles of water every day. Breakfast is good (nice fresh items & special Azerbaijani food; eggs & pancake station (don't miss it - the mixed omelet). Big value for small money. Thanks to all staff - see you soon

One of the best hotels in Baku, excellent location, 2 min. walk to Nizami street (the heart of Baku). Many restaurants, cafes, shopping... etc. The next side of the hotel a big street easy going outside or other parts of the city. Small lobby but warm welcoming from the excellent; polite & smile staff, (they are chosen correctly - in high level working. Rooms are huge, bathroom too, with nice & clean towels; high-level toiletries amenities in rooms. 2 complimentary bottles of water every day. Breakfast is good (nice fresh items & special Azerbaijani food; eggs & pancake station (don't miss it - the mixed omelet). Big value for small money. Thanks to all staff - see you soon

Nothing

To be frankly speaking, only I like the location, and everything in the hotel is bad

To be frankly speaking, only I like the location, and everything in the hotel is bad

I arrived at the hotel at 8:30 PM on July 11th with my family after a long and exhausting trip. We were all very tired and looking forward to a comfortable stay. Unfortunately, our experience from the moment we entered the hotel was shockingly bad and absolutely not what you would expect from a 5-star hotel. Upon arrival, I was surprised to see that there was only one staff member handling everything — check-in, baggage, housekeeping, etc. His name was Abdurahman, and sadly, his behavior was extremely unprofessional and rude. When I asked him for assistance with our luggage, his response was dismissive and unhelpful. He immediately questioned whether I even had a reservation. I showed him my booking, which was for 2 adults and 2 children, but he claimed it was only for 2 adults. I told him I was willing to pay any extra charges for the kids, but he refused to assist and told me to fix it through the booking platform, which wasn't possible. After a long and unpleasant discussion — in front of my children, who witnessed his rude tone — he finally allowed me to pay the extra charges at the hotel, something he could have done from the beginning but chose not to. The lobby was in terrible condition — bags and egg cartons were scattered on the floor. Supposed they were for breakfast, which was extremely unhygienic. I also noticed a small room in the lobby with the lights off, and when I asked if my family could sit and rest there while I handled the check-in, he smirked and said it's only open when the bar is operating. Once we completed the stressful check-in, we were given a so-called 'family suite' that was in very poor condition — dirty, poorly maintained, and even had insects inside. I have taken photos and will be uploading them here and on Google Maps so others are warned about the reality of this place. Although we had booked to stay from July 11 to 13, we only stayed one night and checked out the next morning because we could not tolerate the condition.

Location is good, parking available, breakfast OK

Location is good, parking available, breakfast OK

Staff was very supportive, Wifi was very slow

The hotel was very clean, the rooms were spacious and fresh. It is centrally located. The staff upgraded my room for free.

The hotel was very clean, the rooms were spacious and fresh. It is centrally located. The staff upgraded my room for free.

Very clean and centrally located excellent hotel I recommend it to everyone

Very clean and centrally located excellent hotel I recommend it to everyone

Breakfast was very varied. The rooms were very nice, spacious and bright. The check-in was very fast. The staff was very friendly and helpful, I felt at home. Most importantly, they gave me a free upgrade

Breakfast was very varied. The rooms were very nice, spacious and bright. The check-in was very fast. The staff was very friendly and helpful, I felt at home. Most importantly, they gave me a free upgrade

Nothing

This is my first time staying here. My friend recommended this hotel to me. We arrived here early. They quickly gave us large and clean rooms. Thanks to everyone

This is my first time staying here. My friend recommended this hotel to me. We arrived here early. They quickly gave us large and clean rooms. Thanks to everyone

Nothing