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Marrakech, MA
Route de Fes, Bab Atlas
4 stars · Guest score 7.8/10
Luxurious All-Inclusive Stay in Marrakech's Palmeraie District Soothing Spa Treatments and Delicious Dining Options Indulge in relaxing massage treatments at the spa center and savor delectable meals at the on-site restaurant. Comfortable Accommodation with Air Conditioning and Garden Views Unwind in the air-conditioned rooms with a cozy seating area and enjoy views of the garden from your window. Convenient Location near Major Attractions Explore Marrakech with ease as the Majorelle Gardens and Medersa Ben Youssef are just a short distance away. Plus, the airport is conveniently located 11 km from the property. Book your stay at Club Madina - All Inclusive now for an unforgettable experience!
No parking available.
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WiFi is available in public areas and is free of charge.
Pets are not allowed.
Children of any age are allowed. Children up to and including 3 years old stay for free when using an available cot. People 4 years old and over stay for € 80 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
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Room was reasonably clean but dated.
Most staff were helpful and hardworking, particularly the female staff.
The resort is miles from anywhere and requires a taxi to get around.
Room was reasonably clean but dated with poor soundproofing.
Numerous pools with plenty of sunbeds available.
All inclusive options were limited and often ran out of basic drinks.
Food options were repetitive and may disappoint those with a different palate.
Resort is dated and not up to 4-star European standards; would not stay again.
Houda was one of the children’s entertainment and all I can say is wow she went above and beyond, always smiling very friendly and went out her way to make us feel welcome . X😘😘😘😘
Houda was one of the children’s entertainment and all I can say is wow she went above and beyond, always smiling very friendly and went out her way to make us feel welcome . X😘😘😘😘
Amazing place, lovely staff. Definitely we back again
Amazing place, lovely staff. Definitely we back again
Just returned from a 2 week stay at this hotel! Family of 4 two children (6&11) The rooms are very small for a family of 4 and we spent 2 weeks on top of each other. AC was good in block 1. Kept us comfortable throughout the night. We wasn’t too bother about the rooms being dated as we only use it to shower and sleep. The rooms are cleaned daily and fresh towels and a bottle of water. The main pool is where all the entertainment takes place. It is loud and very over crowded. We chose not to use that pool during our stay. We really liked the pool near to the water park only down side was not having the all inclusive option there, but there is a little bar that sells cans of pop. No alcohol is allowed at this pool. Glasses and bottles are served at all times around the pool so be careful as lots get smashed. The Mango pool is lovely ☺️ The restaurant is complete chaos!!! Breakfast is not too busy and offer fresh omelettes, pancakes etc. just watch out for the birds as they quite like a croissant! lunch - restaurant is chaos people everywhere getting food and struggle to get a table inside. Snack bar is great and the pizzas are delicious only down side is they cook one at a time so the wait can be a while for your 2slices. Dinner - well….. if you want a table dressing with a table cloth, glasses and cutlery then get there for 19.30 any time after that you will have to clear your own table route around for cutlery. Food is good always managed to find something tasty to eat. Staff work so hard in the restaurant it just seems they don’t have enough staff for the turn over of tables and the amount of guests in the hotel. Bar - be prepared to queue!! The staff are working extremely hard but again just doesn’t seem to be enough staff and the bar area is not big enough. During our stay they ran out of beer so had to wait for a delivery. It was an effort to get a drink which was a shame in the 46degree heat we needed drinks. Rule is only 2 drinks at a time which doesn’t work to well with as family of 4 but some staff did accommodate this. Entertainment we didn’t get involved or spend time at that pool during the day. In the evening we went to the kiddy disco which was ok. Evening entertainment is all French they don’t make any effort to translate into English which was a shame. Kids club was great my youngest spent a lot of time there and loved Hauoda. The hotel has an infirmary/medical room I want to mention this as the male nurse is amazing (I can’t remember his name) I am forever grateful for his kindness and help. our little girl got very poorly during our stay and needed medical attention. He came to our room to see her he helped keep the situation calm, he contacted the doctor who came to the hotel to see her. The doctor gave her treatment which helped us to get her home safely. Please say a huge thank you to him. After some time in hospital back in the UK she now getting better. 😁 This hotel is a 3* for a reason. Yes it has good and bad points but a holiday is what you make it and what you pay for!! We had a great time as a family. We went out and about and experienced so much in Marrakesh. The people are kind and helpful. Piece of advice don’t book trips through the hotel they’re very expensive. We used ‘get your guild’. Also take a Stanley cup the bar will fill it with pop, beer, wine what ever you want. This helps stop wasps and flies. I wouldn’t return to this hotel just because of the queues, restaurants being chaos and not a relaxing environment to eat a meal.
Just returned from a 2 week stay at this hotel! Family of 4 two children (6&11) The rooms are very small for a family of 4 and we spent 2 weeks on top of each other. AC was good in block 1. Kept us comfortable throughout the night. We wasn’t too bother about the rooms being dated as we only use it to shower and sleep. The rooms are cleaned daily and fresh towels and a bottle of water. The main pool is where all the entertainment takes place. It is loud and very over crowded. We chose not to use that pool during our stay. We really liked the pool near to the water park only down side was not having the all inclusive option there, but there is a little bar that sells cans of pop. No alcohol is allowed at this pool. Glasses and bottles are served at all times around the pool so be careful as lots get smashed. The Mango pool is lovely ☺️ The restaurant is complete chaos!!! Breakfast is not too busy and offer fresh omelettes, pancakes etc. just watch out for the birds as they quite like a croissant! lunch - restaurant is chaos people everywhere getting food and struggle to get a table inside. Snack bar is great and the pizzas are delicious only down side is they cook one at a time so the wait can be a while for your 2slices. Dinner - well….. if you want a table dressing with a table cloth, glasses and cutlery then get there for 19.30 any time after that you will have to clear your own table route around for cutlery. Food is good always managed to find something tasty to eat. Staff work so hard in the restaurant it just seems they don’t have enough staff for the turn over of tables and the amount of guests in the hotel. Bar - be prepared to queue!! The staff are working extremely hard but again just doesn’t seem to be enough staff and the bar area is not big enough. During our stay they ran out of beer so had to wait for a delivery. It was an effort to get a drink which was a shame in the 46degree heat we needed drinks. Rule is only 2 drinks at a time which doesn’t work to well with as family of 4 but some staff did accommodate this. Entertainment we didn’t get involved or spend time at that pool during the day. In the evening we went to the kiddy disco which was ok. Evening entertainment is all French they don’t make any effort to translate into English which was a shame. Kids club was great my youngest spent a lot of time there and loved Hauoda. The hotel has an infirmary/medical room I want to mention this as the male nurse is amazing (I can’t remember his name) I am forever grateful for his kindness and help. our little girl got very poorly during our stay and needed medical attention. He came to our room to see her he helped keep the situation calm, he contacted the doctor who came to the hotel to see her. The doctor gave her treatment which helped us to get her home safely. Please say a huge thank you to him. After some time in hospital back in the UK she now getting better. 😁 This hotel is a 3* for a reason. Yes it has good and bad points but a holiday is what you make it and what you pay for!! We had a great time as a family. We went out and about and experienced so much in Marrakesh. The people are kind and helpful. Piece of advice don’t book trips through the hotel they’re very expensive. We used ‘get your guild’. Also take a Stanley cup the bar will fill it with pop, beer, wine what ever you want. This helps stop wasps and flies. I wouldn’t return to this hotel just because of the queues, restaurants being chaos and not a relaxing environment to eat a meal.
Mini club staff are amazing specially houda 😻😻😻😻😻😻😻😻😻😻😻and aya Houda is really amazing 😻
Mini club staff are amazing specially houda 😻😻😻😻😻😻😻😻😻😻😻and aya Houda is really amazing 😻
Just back from a 1 week stay at valeria Medina. Overall a good stay and. Good hotel. Must admit we where a little dubious after reading the reviews and the supposed anti English rhetoric however pleased to say we never experienced this/felt it. Yes I do feel that ghe hotel is geared more towards French guests a lot of the entertainment being in French as a result our kids ( 5 & 3 years) weren't keen to join in the entertainment but I wouldn't class this as anti English we felt all the staff we encountered to ve very nice hospitable and they where great with the kids. Food we thought was great wide selection and very tasty. Rooms are dated and in need of an upgrade however perfectly adequate to sleep in and secure which is all we wanted as did not spend much time in room. Great selection of pools particularly enjoyed the shallow kids pool which was perfect to allow us to relax a little whilst still be able to keep watch on the kids. Waterpark great as well and included in price. Only down side to the holiday for us was the bar service. This in honesty was awful. Max of 2 drinks per person which oddly seemed to include soft drinks. So could not get all 4 of us a drink at one time so meant getting kids drinks then re queueing to get ours. Which would of been fine if there was more that 1 person serving on the bar. Queues where very long with only 1 person serving but lots of other staff just hanging about not helping. Also they did run out of beer on one day however did mange to get hold of bottles of san Miguel to give out eventually which was great. That was the only down side to an otherwise fantastic stay. SPECIAL MENTION We stayed in block 9. Just wanted to give a special mention to our maid Nabila who was absolutely lovely really friendly always greeted us with a smile and kind words asking us about our stay. She was great with the children too. A real credit to Valeria Medina!
Just back from a 1 week stay at valeria Medina. Overall a good stay and. Good hotel. Must admit we where a little dubious after reading the reviews and the supposed anti English rhetoric however pleased to say we never experienced this/felt it. Yes I do feel that ghe hotel is geared more towards French guests a lot of the entertainment being in French as a result our kids ( 5 & 3 years) weren't keen to join in the entertainment but I wouldn't class this as anti English we felt all the staff we encountered to ve very nice hospitable and they where great with the kids. Food we thought was great wide selection and very tasty. Rooms are dated and in need of an upgrade however perfectly adequate to sleep in and secure which is all we wanted as did not spend much time in room. Great selection of pools particularly enjoyed the shallow kids pool which was perfect to allow us to relax a little whilst still be able to keep watch on the kids. Waterpark great as well and included in price. Only down side to the holiday for us was the bar service. This in honesty was awful. Max of 2 drinks per person which oddly seemed to include soft drinks. So could not get all 4 of us a drink at one time so meant getting kids drinks then re queueing to get ours. Which would of been fine if there was more that 1 person serving on the bar. Queues where very long with only 1 person serving but lots of other staff just hanging about not helping. Also they did run out of beer on one day however did mange to get hold of bottles of san Miguel to give out eventually which was great. That was the only down side to an otherwise fantastic stay. SPECIAL MENTION We stayed in block 9. Just wanted to give a special mention to our maid Nabila who was absolutely lovely really friendly always greeted us with a smile and kind words asking us about our stay. She was great with the children too. A real credit to Valeria Medina!
We have just had 10 nights at this resort. I genuinely do think that some of the posts on here are jumping on the compensation bandwagon. Im not saying everyone that stays has an amazing time but after reading the reviews on this group we were honestly dreading what we were walking into. And we've had one of the best holidays!! There has been a few hiccups dont get me wrong but you get that anywhere you go. When we first arrived the staff had us drop our suitcases and we were taken straight for lunch (about 1pm). First con, our room wasn't ready until 3 so we did have an hour to kill after lunch to get into our room but we could have stayed in the dining bit where they had air con, drinks and food. So it wasn't all bad. Food, food was brilliant. Im not even sure why people are moaning. Always lots of variety, vegetarian options, always different meats being cut fresh by chefs, always pasta chips nuggets bread etc for the kids that dont eat extravagant foods. Burgers every lunch time. One night they had a bbq. Breakfast was always the same, omelette, eggs, cereal, pancakes your usual but lunch and dinner always had something different. We had fussy eaters in our group that always found something. There were no more flies that we get in England and as for the complaints for the birds they never bothered anyone. The only time I saw the birds being a pest is when guests would leave stupid amounts of food on the tables when they were leaving and little birds would come down and try and pinch it 😂 maybe those guests need a lesson in only putting what they are actually going to eat on their plates instead of being greedy then the birds wouldn't be trying to steal the food 🙂 some of the catering staff were a bit rude. But iv again you could get that anywhere and that didnt ruin my holiday. Yes the dining area could get busy but again, it's august, it's hot & staff were trying their best. We made friends with a waiter named Osama and he ensured we had a table for 12 every day and went out of his way to ensure we always had everything we needed. Yes we tipped him BUT we only tipped him because of his kindness not just because. Bar staff worked there asses off. Its august, it's hot, there's a lot of guests. There are 2 bars that are open all day and evening for soft drinks and alcoholic drinks. (They dodnt do cocktails in the snack bar bit but it wasnt a long way to the other nar from the pool) Yes there were sometimes ques and I say sometimes because it wasn't always. But a bit of patience goes a long way. Imagine working in 45 degree heat in shirt and trousers and having guests shouting at you because your not going fast enough. There's no wonder some guests report the bar staff being rude to them because if I were them being scoffed at by some of the customers id be rude too. Personally we were always polite and waited our turn and we never experienced any rudeness from the bar staff. The 2 drink rule is fair in my opinion or you would be waiting longer in the ques but you know what, you ask them nicely and use your manners and they give you more than 2 anyway. You cant moan your stood in a que 20 mins but expect them to also serve you 7 drinks in 30 seconds. Rooms were absolutely fine. Air con wasnt FANTASTIC but it did it's job. Put some card in the slot where the card goes in the room and leave the air con on continuous. Cleaners do an amazing job. Our cleaner was awesome. Tipped her a couple of times and left her some sweets some days and she always said good morning and played with the kids, always made sure our room had fresh bottles of water, always had the room sparkling every day, did some amazing little bits for the kids with the towels. Was the highlight of their day going back to see what the cleaner had done 😂😂 I took an extention lead so I didnt have to worry about plugs. Balconies are a fair size. We had a second floor room. There is quite a big french english divide. The French entertainment team could be quite arrogant towards the english i have got to admit. They would do all the daytime entertainment in French and evening as all the French would mostly go down the the theatre for their entertainment and the english would sit by the resteraunt entertainment area. BUT. They have 2 entertainment teams. The international entertainment team were AMAZING. They would constantly walk up and down the sunbeds and talk to everyone, Announce their entertainment in english and French, played with the kids, asked EVERYONE to join in, help out with anything they could and genuinely tried their very best. Those guys are worked to the bone and they still always have a smile on their face and super positive vibes. Please be kind to them because a lot of people were so rude and then complain they didnt receive the same service as we did. All we did was be friendly and that's exactly what we received back. Again though I will illiterate that this was not the case with the french entertainment team. Even after our best efforts they did not want to engage with us english folk. But that was fine, the other entertainment team did enough to not be bothered about joining in with the French anyway 😂🤷♀️. Sunbeds were getting a bit crazy round the main pool, get up early for a sunbed. If you dont mind where you are though there are plenty of other sunbeds dotted about. If you do have any worries while you are there they had a manager guy turn up half way through our holiday called Mazine and he would go out of his way to help guests. Go speak to him and I promise he will help you solve any issues you have. He was always wandering around checking in, eating with guests at mealtimes and genuinely turning the atmosphere into a real positive vibe. He will do wonders for the valeria madina and I hope that the hotel continues to improve and go on to great things. I would also like to give a big thankyou to Hiba, Emir & everyone from the animation team. Osama the waiter that ensured our mealtimes were an awesome experience, the lifeguards that always came and spoke to us especially Salah who went completely out of his way to make friends with us. Nasser for his amazing photos & And Mazine for ensuring everyone was happy, any problems were rectified straight away and making sure the entire resort felt welcome. He really does do a good job on making sure everything is constantly running smoothly. I hope we see you all again soon 🩵🤘
We have just had 10 nights at this resort. I genuinely do think that some of the posts on here are jumping on the compensation bandwagon. Im not saying everyone that stays has an amazing time but after reading the reviews on this group we were honestly dreading what we were walking into. And we've had one of the best holidays!! There has been a few hiccups dont get me wrong but you get that anywhere you go. When we first arrived the staff had us drop our suitcases and we were taken straight for lunch (about 1pm). First con, our room wasn't ready until 3 so we did have an hour to kill after lunch to get into our room but we could have stayed in the dining bit where they had air con, drinks and food. So it wasn't all bad. Food, food was brilliant. Im not even sure why people are moaning. Always lots of variety, vegetarian options, always different meats being cut fresh by chefs, always pasta chips nuggets bread etc for the kids that dont eat extravagant foods. Burgers every lunch time. One night they had a bbq. Breakfast was always the same, omelette, eggs, cereal, pancakes your usual but lunch and dinner always had something different. We had fussy eaters in our group that always found something. There were no more flies that we get in England and as for the complaints for the birds they never bothered anyone. The only time I saw the birds being a pest is when guests would leave stupid amounts of food on the tables when they were leaving and little birds would come down and try and pinch it 😂 maybe those guests need a lesson in only putting what they are actually going to eat on their plates instead of being greedy then the birds wouldn't be trying to steal the food 🙂 some of the catering staff were a bit rude. But iv again you could get that anywhere and that didnt ruin my holiday. Yes the dining area could get busy but again, it's august, it's hot & staff were trying their best. We made friends with a waiter named Osama and he ensured we had a table for 12 every day and went out of his way to ensure we always had everything we needed. Yes we tipped him BUT we only tipped him because of his kindness not just because. Bar staff worked there asses off. Its august, it's hot, there's a lot of guests. There are 2 bars that are open all day and evening for soft drinks and alcoholic drinks. (They dodnt do cocktails in the snack bar bit but it wasnt a long way to the other nar from the pool) Yes there were sometimes ques and I say sometimes because it wasn't always. But a bit of patience goes a long way. Imagine working in 45 degree heat in shirt and trousers and having guests shouting at you because your not going fast enough. There's no wonder some guests report the bar staff being rude to them because if I were them being scoffed at by some of the customers id be rude too. Personally we were always polite and waited our turn and we never experienced any rudeness from the bar staff. The 2 drink rule is fair in my opinion or you would be waiting longer in the ques but you know what, you ask them nicely and use your manners and they give you more than 2 anyway. You cant moan your stood in a que 20 mins but expect them to also serve you 7 drinks in 30 seconds. Rooms were absolutely fine. Air con wasnt FANTASTIC but it did it's job. Put some card in the slot where the card goes in the room and leave the air con on continuous. Cleaners do an amazing job. Our cleaner was awesome. Tipped her a couple of times and left her some sweets some days and she always said good morning and played with the kids, always made sure our room had fresh bottles of water, always had the room sparkling every day, did some amazing little bits for the kids with the towels. Was the highlight of their day going back to see what the cleaner had done 😂😂 I took an extention lead so I didnt have to worry about plugs. Balconies are a fair size. We had a second floor room. There is quite a big french english divide. The French entertainment team could be quite arrogant towards the english i have got to admit. They would do all the daytime entertainment in French and evening as all the French would mostly go down the the theatre for their entertainment and the english would sit by the resteraunt entertainment area. BUT. They have 2 entertainment teams. The international entertainment team were AMAZING. They would constantly walk up and down the sunbeds and talk to everyone, Announce their entertainment in english and French, played with the kids, asked EVERYONE to join in, help out with anything they could and genuinely tried their very best. Those guys are worked to the bone and they still always have a smile on their face and super positive vibes. Please be kind to them because a lot of people were so rude and then complain they didnt receive the same service as we did. All we did was be friendly and that's exactly what we received back. Again though I will illiterate that this was not the case with the french entertainment team. Even after our best efforts they did not want to engage with us english folk. But that was fine, the other entertainment team did enough to not be bothered about joining in with the French anyway 😂🤷♀️. Sunbeds were getting a bit crazy round the main pool, get up early for a sunbed. If you dont mind where you are though there are plenty of other sunbeds dotted about. If you do have any worries while you are there they had a manager guy turn up half way through our holiday called Mazine and he would go out of his way to help guests. Go speak to him and I promise he will help you solve any issues you have. He was always wandering around checking in, eating with guests at mealtimes and genuinely turning the atmosphere into a real positive vibe. He will do wonders for the valeria madina and I hope that the hotel continues to improve and go on to great things. I would also like to give a big thankyou to Hiba, Emir & everyone from the animation team. Osama the waiter that ensured our mealtimes were an awesome experience, the lifeguards that always came and spoke to us especially Salah who went completely out of his way to make friends with us. Nasser for his amazing photos & And Mazine for ensuring everyone was happy, any problems were rectified straight away and making sure the entire resort felt welcome. He really does do a good job on making sure everything is constantly running smoothly. I hope we see you all again soon 🩵🤘
Morrocan entertainment was brilliant always around talking & getting to know everyone. French animation team didn't interact with English would only speak in French & were rude. Lovy was absolutely amazing always checking in on us & would spend time with everyone.
Morrocan entertainment was brilliant always around talking & getting to know everyone. French animation team didn't interact with English would only speak in French & were rude. Lovy was absolutely amazing always checking in on us & would spend time with everyone.
Morrocan Entertainment team were fantastic! Worked hard all day and night and included everyone. So friendly and inclusive. French entertainment team were dreadful!! Totally refused to speak English until they were told about complaints.
Morrocan Entertainment team were fantastic! Worked hard all day and night and included everyone. So friendly and inclusive. French entertainment team were dreadful!! Totally refused to speak English until they were told about complaints.