Nearby Attractions & Vibe
Explore Phuket’s Old Town within easy reach from Novotel Phuket City Phokeethra, with convenient access to local amenities and a welcoming neighbourhood atmosphere.
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Phuket, TH
Novotel Phuket City Phokeethra Hotel
40/5 Chanajaroen Road
5 stars · Guest score 9.1/10
About this hotel
Luxurious Spa and Fitness Center : Indulge in massages and body treatments in our full-service spa, or stay active at the 24-hour fitness center and outdoor pool. Dining and Entertainment : Enjoy local and international cuisine with garden views at Amor restaurant. Unwind at one of the 2 stylish bars/lounges with a drink, or opt for 24-hour room service for a cozy night in. Convenience and Comfort : Stay connected with complimentary Wi-Fi, and make use of amenities like concierge services and wedding facilities. Relax in air-conditioned rooms with flat-screen TVs and cozy beds. Experience luxury and comfort at Novotel Phuket City Phokeethra Hotel. Book your stay now for a memorable getaway.
Highlights
Top-Notch Service & Comfort
Guests praise friendly staff and thoughtful touches that enhance stay, alongside well-appointed rooms and reliable in-room essentials.
Distinctive Amenities & Dining
Enjoy the full-service spa, 24-hour dining, Amor restaurant views, and multiple bars for stylish, relaxing experiences.
Facilities
- Pool umbrellas
- Wheelchair accessible parking
- Free self parking
- Pool sun loungers
- Wheelchair-accessible van parking
- Bicycle parking available
- Pool hoist on site
- Pool access ramp on site
All 78 facilities
- Elevator
- Bicycle rentals nearby
- Breakfast available (surcharge)
- Television in common areas
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Express check-out
- Full-service spa
- Meeting rooms
- Wedding services
- Express check-in
- Tours/ticket assistance
- Ferry terminal shuttle (surcharge)
- Shopping center shuttle (surcharge)
- Snack bar/deli
- Computer station
- Rooftop terrace
- Airport transportation - pickup (surcharge)
- 24-hour fitness facilities
- Housekeeping on request
- Vegetable garden
- Ballroom
- Banquet hall
- Reception hall
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Eco-friendly cleaning products used
- Grey water recycling system
- Health or beauty spa nearby
- Wheelchair-accessible public washroom
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Change of towels (on request)
- Change of bed sheets (on request)
- Well-lit path to entrance
- Vegetarian breakfast available
- Organic food
- Locally-owned & organized tours & activities
- Showcase for local artists
- Sustainability/community reinvestment (10% revenue or more)
- Guest education on local ecosystems and culture
- Locally-sourced food on site (80% or more)
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- Bulk dispenser for toiletries
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
- Accessible shuttle
- No accessible shuttle
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Designated smoking area
- Concierge service
Check-in & checkout
- Check-in
- 02:00 PM – anytime
- Check-out
- 12:00 PM
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
House rules
Pets
Pets not allowed
Pets
Service animals are exempt from fees/restrictions
Check-in & Check-out
Contactless check-out is available
General
Cashless transactions are available
Guest type
Essential workers only - NO
Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Covid
Property does not offer onsite COVID-19 testing
Guest type
LGBTQ friendly
General
Professional property host/manager
Check-in & Check-out
Contactless check-in is available
Health & Safety
Property does not require health documentation at check-in
Pets
Service animals are allowed
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness6.0
The hotel's cleanliness was unacceptable with dirty rooms, stained towels, and poor overall maintenance.
- Service10.0
Staff were friendly and went out of their way to provide excellent service, such as celebrating guests' special occasions.
- Location10.0
Incredible location within walking distance to Old Town Phuket and local amenities.
- Room Quality8.0
Room quality was poor with outdated decor and inadequate amenities for a 5-star rating.
- Amenities10.0
Amenities were impressive, including spa services and alternative pool options.
- Value for Money7.0
Perceived value was low due to high charges for basic services and poor overall quality.
- Food and Beverage10.0
Breakfast was impressive and catered to diverse dietary needs.
- Overall Experience9.5
Overall experience was mixed with outstanding service overshadowed by significant cleanliness issues.