Novotel Phuket City Phokeethra Hotel

About this hotel

Luxurious Spa and Fitness Center : Indulge in massages and body treatments in our full-service spa, or stay active at the 24-hour fitness center and outdoor pool. Dining and Entertainment : Enjoy local and international cuisine with garden views at Amor restaurant. Unwind at one of the 2 stylish bars/lounges with a drink, or opt for 24-hour room service for a cozy night in. Convenience and Comfort : Stay connected with complimentary Wi-Fi, and make use of amenities like concierge services and wedding facilities. Relax in air-conditioned rooms with flat-screen TVs and cozy beds. Experience luxury and comfort at Novotel Phuket City Phokeethra Hotel. Book your stay now for a memorable getaway.

Highlights

Facilities

• Pool umbrellas
• Wheelchair accessible parking
• Free self parking
• Pool sun loungers
• Wheelchair-accessible van parking
• Bicycle parking available
• Pool hoist on site
• Pool access ramp on site

Check-in & checkout

Check-in

02:00 PM – anytime

Check-out

12:00 PM

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

House rules

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness6.0

  The hotel's cleanliness was unacceptable with dirty rooms, stained towels, and poor overall maintenance.

• Service10.0

  Staff were friendly and went out of their way to provide excellent service, such as celebrating guests' special occasions.

• Location10.0

  Incredible location within walking distance to Old Town Phuket and local amenities.

• Room Quality8.0

  Room quality was poor with outdated decor and inadequate amenities for a 5-star rating.

• Amenities10.0

  Amenities were impressive, including spa services and alternative pool options.

• Value for Money7.0

  Perceived value was low due to high charges for basic services and poor overall quality.

• Food and Beverage10.0

  Breakfast was impressive and catered to diverse dietary needs.

• Overall Experience9.5

  Overall experience was mixed with outstanding service overshadowed by significant cleanliness issues.

Guest reviews

Good service and explanation for facilities. Especially, we are able to get into the room earlier than we expected

Good service and explanation for facilities. Especially, we are able to get into the room earlier than we expected

First time staying at Novotel Phuket City and my family had an enjoyable stay. We were welcomed warmly by the front desk and assigned a beautiful and spacious room. The bed was comfortable and the room was clean and well maintained. The carpark is directly connected to the main building. Novotel Phuket City is also connected to Ibis Styles Phuket City. There is a 7-11 just 2 mins walk away and many eateries just outside the hotel. Breakfast was delicious too although the variety is not huge but its adequate. Overall, my family had an enjoyable stay and we would like to thank the team for making our stay pleasant and memorable.

First time staying at Novotel Phuket City and my family had an enjoyable stay. We were welcomed warmly by the front desk and assigned a beautiful and spacious room. The bed was comfortable and the room was clean and well maintained. The carpark is directly connected to the main building. Novotel Phuket City is also connected to Ibis Styles Phuket City. There is a 7-11 just 2 mins walk away and many eateries just outside the hotel. Breakfast was delicious too although the variety is not huge but its adequate. Overall, my family had an enjoyable stay and we would like to thank the team for making our stay pleasant and memorable.

We had a wonderful experience staying in this hotel. The hotel is very neat, clean, and spacious. The staff is very generous, especially Ging, Jazz, and Baifern.

We had a wonderful experience staying in this hotel. The hotel is very neat, clean, and spacious. The staff is very generous, especially Ging, Jazz, and Baifern.

It was a good stay, the hotel has decent sized rooms and though we had initial glitches as we unfortunately booked through Singapore Airlines and Agoda, Novotel did make it up and made us feel welcome. Warm and friendly staff and approachable. We were with one toddler and an infant and 6 adults. In-house restaurant Amor is surprisingly good with a good vegetarian menu. Decent breakfast with two Indian dishes every day (which could be better though edible!). No complaints as they have a good spread of breads and oatmeal and whatnot which are vegetarian friendly too! Though we had slight plumbing issues, it was rectified immediately as our bathroom floor tended to flood. Rooms were airy with a big balcony and amenities like coffee, tea, kettle, complimentary water. Totally it was value for money.

It was a good stay, the hotel has decent sized rooms and though we had initial glitches as we unfortunately booked through Singapore Airlines and Agoda, Novotel did make it up and made us feel welcome. Warm and friendly staff and approachable. We were with one toddler and an infant and 6 adults. In-house restaurant Amor is surprisingly good with a good vegetarian menu. Decent breakfast with two Indian dishes every day (which could be better though edible!). No complaints as they have a good spread of breads and oatmeal and whatnot which are vegetarian friendly too! Though we had slight plumbing issues, it was rectified immediately as our bathroom floor tended to flood. Rooms were airy with a big balcony and amenities like coffee, tea, kettle, complimentary water. Totally it was value for money.

Decided this year to spend some time in the old town before heading up to The Pavilions and I must say this hotel looked after us extremely well. There is everything you need for a comfortable stay. The restaurant on the ground floor served very good food although it was always empty. The breakfast was great with lots of choices and something for every palate. The rooftop bar is very good with Jo Joe excelling in customer service. On the whole, we enjoyed our stay. The only negative was the road noise; we were on the 10th floor and had to sleep with earplugs due to the traffic noise but hey, we were in the city.

Decided this year to spend some time in the old town before heading up to The Pavilions and I must say this hotel looked after us extremely well. There is everything you need for a comfortable stay. The restaurant on the ground floor served very good food although it was always empty. The breakfast was great with lots of choices and something for every palate. The rooftop bar is very good with Jo Joe excelling in customer service. On the whole, we enjoyed our stay. The only negative was the road noise; we were on the 10th floor and had to sleep with earplugs due to the traffic noise but hey, we were in the city.

Our 1st time here in Phuket for a 4-day holiday. Keen to explore Phuket old town and book this hotel after seeing good reviews online. Had a rather good check-in, and quite satisfied with the room that we booked. Only that the room is a little old but yet clean enough for a good stay. More satisfying is the customer service at reception especially the friendly, efficient, kind and very patient service from Ging who is able to communicate with us in the Chinese language. Also, breakfast is surprisingly good especially for us vegetarians. Well done and thank you Ging, and this hotel.

Our 1st time here in Phuket for a 4-day holiday. Keen to explore Phuket old town and book this hotel after seeing good reviews online. Had a rather good check-in, and quite satisfied with the room that we booked. Only that the room is a little old but yet clean enough for a good stay. More satisfying is the customer service at reception especially the friendly, efficient, kind and very patient service from Ging who is able to communicate with us in the Chinese language. Also, breakfast is surprisingly good especially for us vegetarians. Well done and thank you Ging, and this hotel.

Very great hospitality! Clean room

Very great hospitality! Clean room

Best of Rooftop & Best Service

Best of Rooftop & Best Service