The Urban Hotel San Francisco

507 Bush Street

2 stars · Guest score 7.9/10

About this hotel

Prime Location in Vibrant Chinatown Situated across from Chinatown’s iconic Dragon Gate, The Urban offers a unique and culturally rich experience in the heart of San Francisco. Explore the bustling streets filled with authentic cuisine and vibrant shops just steps away from your accommodation. Comfortable Rooms with Modern Amenities Relax in well-equipped rooms featuring a flat-screen TV, writing desk, and complimentary WiFi. Enjoy the convenience of a private sink and access to shared bathrooms. With limited housekeeping services, you can unwind in privacy and comfort during your stay. Convenient Facilities and Services Benefit from a 24-hour front desk ready to assist you at any time. The common area provides a cozy lounge space with microwave ovens, vending machines, and entertainment options. Indulge in complimentary 24-hour coffee while exploring the dynamic city surroundings. Experience the charm of Chinatown at The Urban - Book your stay now!

Highlights

Location and Vibe

Prime Chinatown setting across from the Dragon Gate with easy access to authentic eateries and vibrant streets in downtown San Francisco.

Guest Service Comfort

24-hour front desk and friendly staff help you feel welcome and well supported during your stay.

Distinctive Amenities

Well-equipped rooms with flat-screen TV, desk and complimentary WiFi, plus shared bathrooms and a cozy lounge area for downtime.

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Laundry
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Daily housekeeping
Shared lounge/TV area
Wheelchair accessible
Allergy-free room
Shared kitchen
Vending machine - drinks
Toilet with grab rails
Vending machine - snacks
Adult only
Lower bathroom sink
Higher level toilet
Visual aids: Braille
Auditory guidance
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV in common areas
Process in place to check health of guests
Face masks for guests available
Key card access

Check-in & checkout

Check-in: 03:00 PM
Check-out: 12:00 PM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness7.0
Some guests noted issues with cleanliness, particularly regarding the carpets and light switches.
Service8.4
Guests mentioned the staff being pleasant and accommodating.
Location8.5
The hotel is well-located, near key attractions like Union Square.
Room Quality7.4
Reports of cold rooms and poorly functioning showers impacted ratings.
Amenities7.5
Some amenities are appreciated, but significant issues with hot water and maintenance were noted.
Value for Money8.4
Guests found it to offer good value for its central location and amenities.
Food and Beverage8.0
Complimentary coffee and tea were appreciated, though limited information is available.
Overall Experience8.0
Generally positive experience with some notable concerns.