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Denpasar, ID

Hotel O Ratu

Jalan Yos Sudarso 2 4

2 stars · Guest score 4.5/10

About this hotel

Traditional Balinese Architecture and Convenient Location Hotel Ratu boasts traditional Balinese architecture and is conveniently located just a 5-minute drive from Puputan Renon Monument & Museum. Situated within walking distance to shopping centers and restaurants, and a short 3-minute drive to Teuku Umar Street, this hotel offers the perfect blend of culture and accessibility. Comfortable Rooms and Relaxing Amenities Each room at Hotel Ratu offers a private bathroom, garden views, and the choice of a fan or air conditioning. Guests can unwind at the restaurant, terrace, or gazebo, equipped with a TV, refrigerator, and hot shower. The hotel's serene ambiance ensures a peaceful stay. Convenient Services and Nearby Attractions With a 24-hour front desk, on-site massage services, and city tour arrangements, guests can enjoy a hassle-free stay. Additionally, breakfast served in-room by the attentive staff adds a personal touch. Explore nearby attractions like Sanur, just a 20-minute drive away, and Ngurah Rah International Airport within 45 minutes. Book your stay at Hotel Ratu for an unforgettable experience.

Highlights

Prime Location Near Attractions

Located within walking distance to shopping centers and a short drive to Sanur and Ngurah Rah International Airport, Hotel Ratu offers easy access to Denpasar’s highlights.

Comfort and Personalized Service

Enjoy a peaceful stay with comfortable rooms, garden views, and attentive staff providing in-room breakfast, 24-hour front desk, and on-site massage services.

Traditional Design and Dining Options

Experience authentic Balinese architecture complemented by relaxing amenities like a terrace and gazebo, with dining options available on-site.

Facilities

Parking
Free Parking

All 31 facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Express check-in/check-out
Daily housekeeping
Designated smoking area
Shared kitchen
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guest room sealed after cleaning
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
24-hour security

Check-in & checkout

Check-in: 02:00 PM
Check-out: 12:00 PM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness2.1
The reviews indicate extremely poor cleanliness with filthy conditions in bathrooms, bedding, and rooms.
Service5.0
The service is noted to be poor with unhelpful staff, but there is no specific positive feedback.
Location8.1
The location is mentioned positively in multiple reviews as a pro.
Room Quality2.0
Rooms described as dirty and having broken furniture.
Amenities4.1
Basic amenities such as toilet paper and towels were missing.
Value for Money5.5
The reviews suggest some value due to low prices, despite other negatives.
Food and Beverage5.1
Breakfast was acceptable but not exceptional.
Overall Experience4.0
The overall sentiment is significantly negative, with multiple guests checking out shortly after arrival due to poor conditions.

Guest reviews

Alonso · 1/10

Nice cold Ac Working bath tub OK Wifi Loads of parking space
Nice cold Ac Working bath tub OK Wifi Loads of parking space
Room are not clean when i check-in (basically i walk-in "book online at counter") Awkwardly placed plug (behind the table) Toilet flush doesnt work.
christianto · 8/10

Maëlle · 5/10

The location. The price-value ratio of renting a motorbike is outstanding. The breakfast is acceptable.
The location. The price-value ratio of renting a motorbike is outstanding. The breakfast is acceptable.
The pictures on Booking.com do not reflect reality.
lecsókirály · 3/10

Filthy, had to ask for a top sheet as the blanket was unclean. Pillows filthy. Bathroom extremely filthy. Light switches, everything filthy. Long worms and snail on the bathroom floor. No waste basket, no bottled drinking water. Water pressure in the shower dropping off. Floor tiles under the basin and in areas in the bathroom beyond a professional clean. Was late, so not able to look for a different hotel.
Filthy, had to ask for a top sheet as the blanket was unclean. Pillows filthy. Bathroom extremely filthy. Light switches, everything filthy. Long worms and snail on the bathroom floor. No waste basket, no bottled drinking water. Water pressure in the shower dropping off. Floor tiles under the basin and in areas in the bathroom beyond a professional clean. Was late, so not able to look for a different hotel.
gisela · 2/10

The price
The price
It was not as shown in the pictures. Unhygienic, broken chairs, dirty bed, no toilet paper, unfriendly staff. It seemed like a haunted house. I checked in and checked out 10 minutes later. I wouldn't sleep there for a single night even for all the money in the world.
Linda · 1/10

Baghouli Tarak · 7/10

The location
The location
Very weak internet
Baghouli Tarak · 8/10