Viceroy Chicago

About this hotel

Luxurious Accommodations Just steps away from the Magnificent Mile, Viceroy Chicago offers modern guest rooms with flat-screen TVs, plush seating, and complimentary WiFi. The fully-stocked minibar and coffee machine ensure a comfortable stay. Culinary Delights Indulge in dishes inspired by Midwest flavors at Somerset, the on-site restaurant. Enjoy crafted cocktails and small plates at the rooftop bar with stunning skyline views. In-room dining services are also available for convenience. Top-Notch Amenities Relax at the rooftop pool and bar with panoramic city views, or stay active at the state-of-the-art fitness center. With 14012 square feet of event space, the hotel is perfect for meetings and gatherings. Book your stay at Viceroy Chicago for a memorable experience in the heart of the Gold Coast neighborhood.

Facilities

• Parking
• Swimming pool
• Valet parking
• Private parking
• Outdoor pool
• Accessible parking
• Parking garage
• Outdoor pool - seasonal
• Pool with view
• Heated pool
• Pool bar
• Rooftop pool
• Pet bowls
• Pet basket

Check-in & checkout

Check-in

03:00 PM

Check-out

12:00 PM

What's nearby

• Millennium Park (Cloud Gate / 'The Bean')3.4 km
• Art Institute of Chicago3.4 km
• Willis Tower (formerly Sears Tower)4.0 km
• Magnificent Mile (North Michigan Avenue shopping)0.4 km
• 360 Chicago (John Hancock Observatory / John Hancock Center)0.8 km
• Navy Pier1.6 km
• O'Hare International Airport (ORD)26 km
• Oak Street Beach0.3 km
• Museum of Contemporary Art Chicago (MCA)0.5 km
• Chicago Union Station4.6 km

Accessibility

33 accessibility score

• Cane accessible
• Elderly accessible
• Electric wheelchair accessible
• Wheelchair accessible
• Wheelchair and scooter accessible

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness9.2

  Rooms were reported to be clean and comforting, contributing positively to the stay.

• Service9.7

  Staff were described as pleasant, attentive, and providing incredible customer service.

• Location9.6

  The hotel is in a perfect location with easy access to restaurants, bars, and shops.

• Room Quality9.5

  Rooms were described as spacious, stylish, and comfortable with stunning views.

• Amenities9.2

  Amenities include a great lounge and good service, although there was mention of average restaurant quality.

• Value for Money9.4

  The hotel offers great value considering the luxury provided and location.

• Food and Beverage9.0

  Food quality was generally praised with some fantastic options available.

• Overall Experience9.7

  Guests expressed strong overall satisfaction, deeming it their favorite hotel in Chicago.

Guest reviews

Convenient location, boutique style felt like mini studio

Convenient location, boutique style felt like mini studio

Pool closed early, not many amenities, skimped on the bedding. Literally a thin sheet and thin comforter, not even a mattress cover or mattress pad. I expected more.

Rooms are nice. Lobby is nice. Location is great.

Rooms are nice. Lobby is nice. Location is great.

You don't leave enough water in the rooms and I ended up dehydrated.

I really liked my stay at the Viceroy. The rooms were a classic art deco style with furnishings that were well maintained. The bed was particularly comfy. The front desk staff, housekeepers, and valets were all excellent. The restaurant had good food and aloof service. I'm not sure if the staff were new or the menu changed but they all seemed lost. I suspect this will.prove over time.

I really liked my stay at the Viceroy. The rooms were a classic art deco style with furnishings that were well maintained. The bed was particularly comfy. The front desk staff, housekeepers, and valets were all excellent. The restaurant had good food and aloof service. I'm not sure if the staff were new or the menu changed but they all seemed lost. I suspect this will.prove over time.

Love the atmosphere and location

Love the atmosphere and location

It was all so great! Location, the room and hotel design, the staff. Loved it all! Thank you all so much for making it such a wonderful stay for my son and I.

It was all so great! Location, the room and hotel design, the staff. Loved it all! Thank you all so much for making it such a wonderful stay for my son and I.

My family of four reserved a suite with the expectation of receiving the elevated experience associated with the Fine Hotels + Resorts program. Unfortunately, our stay fell well below those expectations. The issues we experienced included: 1. Non-functioning television in the suite’s living area. The television in the seating area did not work throughout our stay. As a result, our entire family was forced to spend our downtime in the bedroom instead of enjoying the separate living space that was one of the primary reasons we booked a suite. 2. No blankets available for the pull-out sofa. Our children slept on the pull-out sofa, yet the hotel was unable to provide blankets for them. This was extremely disappointing and unacceptable for a luxury hotel, particularly at a rate of approximately $1,000 per night. 3. Poor communication regarding late checkout. While I understand that late checkout is never guaranteed, we were never informed that our request had not been approved until I personally inquired after noon. At that point, the manager, Caesar, informed me that we could remain until 3:00 p.m. Unfortunately, this information was never properly communicated to the hotel staff. Housekeeping and other staff repeatedly knocked on our door and interrupted us, making us feel as though we were being rushed out or evicted. I even had to return to the lobby and ask Caesar a second time to notify the staff that we had been authorized to stay until 3:00 p.m. Despite this, the interruptions continued and unnecessarily detracted from the final hours of our stay. Unfortunately, this was my first and last time staying at the Viceroy Chicago. Yes, I’m use to a certain class of hotel experience and willing to pay for it; therefore, my expectations of room rates of approx. $1,000 per night will have standards. Do not waste your money, especially on their suites! There are better hotels in the area such as Park Hyatt, Four Seasons etc, where I usually stay, but unfortunately they were booked!!

My family of four reserved a suite with the expectation of receiving the elevated experience associated with the Fine Hotels + Resorts program. Unfortunately, our stay fell well below those expectations. The issues we experienced included: 1. Non-functioning television in the suite’s living area. The television in the seating area did not work throughout our stay. As a result, our entire family was forced to spend our downtime in the bedroom instead of enjoying the separate living space that was one of the primary reasons we booked a suite. 2. No blankets available for the pull-out sofa. Our children slept on the pull-out sofa, yet the hotel was unable to provide blankets for them. This was extremely disappointing and unacceptable for a luxury hotel, particularly at a rate of approximately $1,000 per night. 3. Poor communication regarding late checkout. While I understand that late checkout is never guaranteed, we were never informed that our request had not been approved until I personally inquired after noon. At that point, the manager, Caesar, informed me that we could remain until 3:00 p.m. Unfortunately, this information was never properly communicated to the hotel staff. Housekeeping and other staff repeatedly knocked on our door and interrupted us, making us feel as though we were being rushed out or evicted. I even had to return to the lobby and ask Caesar a second time to notify the staff that we had been authorized to stay until 3:00 p.m. Despite this, the interruptions continued and unnecessarily detracted from the final hours of our stay. Unfortunately, this was my first and last time staying at the Viceroy Chicago. Yes, I’m use to a certain class of hotel experience and willing to pay for it; therefore, my expectations of room rates of approx. $1,000 per night will have standards. Do not waste your money, especially on their suites! There are better hotels in the area such as Park Hyatt, Four Seasons etc, where I usually stay, but unfortunately they were booked!!