Convenient Location
Just 10 minutes from Almaty International Airport and close to city center, the hotel offers easy access to the city's attractions and transportation.
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Almaty, KZ
Royal Palace Hotel
Zhansugurov av., 178
3 stars · Guest score 7.6/10
About this hotel
Luxurious Accommodation Indulge in spacious rooms at the Royal Palace Hotel, featuring elegant floral patterns and large windows that create a bright atmosphere. Enjoy modern amenities such as air conditioning and flat-screen TVs for a comfortable stay. Culinary Delights Satisfy your cravings with a wide range of European meals served at the hotel's 24-hour restaurant. Whether it's a hearty breakfast, a leisurely lunch, or a romantic dinner, the Royal Palace ensures a delightful dining experience for all guests. Convenient Location Located just a 10-minute drive from Almaty International Airport, the Royal Palace Hotel offers convenience for travelers. Explore the city easily with Almaty city centre only 6 km away and Almaty 1 Train Station just 3 km away. Experience luxury, convenience, and exceptional service at the Royal Palace Hotel. Book your stay now!
Highlights
Exceptional Service
Enjoy spacious, elegantly decorated rooms with modern amenities like flat-screen TVs and air conditioning, ensuring a comfortable stay.
Dining & Comfort
Savor European cuisine at the 24-hour restaurant and relax in bright rooms with large windows and floral patterns.
Facilities
- Parking
- Free Parking
- Private parking
- Street parking
All 52 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Lift / Elevator
- Laundry
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Ironing service
- Meeting/banquet facilities
- Dry cleaning
- Breakfast in the room
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shuttle service (free)
- Airport shuttle (free)
- Wine/champagne
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Face masks for guests available
- Delivered food - securely covered
- Thermometers for guests provided by property
- Key card access
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness5.7
Negative sentiment mentioned: dirty carpets, bad smells, and unclean bedding.
- Service8.7
Most guests mentioned friendly and helpful staff.
- Location8.3
Good location near the airport with easy access.
- Room Quality7.2
Some concerns about noise and cold temperatures.
- Amenities8.2
Positive mentions of included amenities like toiletries and breakfast.
- Value for Money8.7
Value is considered good in comparison to other hotels.
- Food and Beverage6.2
Breakfast received mixed reviews, not entirely satisfying.
- Overall Experience7.7
Overall mixed reviews with major negatives but some positives.
Guest reviews
Earlier check-in is possible with an additional fee
Earlier check-in is possible with an additional fee
The elevator was not working, there was no hot water when checking into the room, got food poisoning after breakfast. The continental breakfast had only eggs and bacon fresh, cucumbers, potatoes were clearly from yesterday. There was mold in the shower cabin
The air conditioner was not working and the room was very hot. Also, there was construction activity and noise outside that made it impossible to sleep