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Tulum, MX
Turquoise Tulum Hotel
Zona 9 Lote 13 Mz 724
Independent hotel · Guest score 8.8/10
About this hotel
Luxurious Outdoor Pools Indulge in relaxation with not one, but two year-round outdoor pools at Turquoise Tulum Hotel. Take a refreshing dip or bask in the sun while enjoying the serene surroundings. Breathtaking Views Wake up to stunning pool views from your own private terrace or balcony in select rooms. Experience luxury and comfort as you unwind in this picturesque setting. Convenient Location Explore the wonders of Tulum with ease - located just 5 km from the Tulum Archeological Site and 1.4 km from Tulum Bus Station. With Cancun International Airport a mere 119 km away, your journey to paradise begins seamlessly. Ready to immerse yourself in luxury and tranquility? Book your stay at Turquoise Tulum Hotel now!
Facilities
- Swimming pool
- Outdoor pool
All 46 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Terrace
- Garden
- Pets allowed
- Luggage storage
- Safety deposit box
- Tour desk
- Hot tub/Jacuzzi
- Breakfast in the room
- Diving
- Snorkelling
- Spa/wellness center
- Daily housekeeping
- Designated smoking area
- Concierge service
- Shared kitchen
- Outdoor furniture
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Smoke alarms
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Thermometers for guests provided by property
- Tour/class on local culture
Check-in & checkout
- Check-in
- 03:00 PM – 11:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.2
Multiple complaints about dirty bathrooms, unwashed rooms, and unpleasant conditions.
- Service10.0
The staff was described as helpful and friendly, although there were mentions of lack of presence.
- Location9.7
Generally a good location near restaurants, although some reviewers noted it requires transport to reach attractions.
- Room Quality8.6
Mixed feedback with some issues regarding room conditions and amenities.
- Amenities8.1
Facilities described as pleasant, but several pools were found in poor condition.
- Value for Money8.6
Some value concerns due to basic offerings and lackluster breakfast.
- Food and Beverage9.2
Breakfast was minimal but good; additional dining options nearby appreciated.
- Overall Experience9.1
Overall experience varied, but some guests enjoyed their stay despite the issues.