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Boston, US
AC Hotel by Marriott Boston Downtown
225 Albany St
4 stars · Guest score 8.8/10
About this hotel
Modern Accommodation with Fitness Center: AC Hotel by Marriott Boston Downtown offers contemporary rooms with free WiFi, TV, and private bathrooms. Stay active at the fitness center during your stay. Convenient Amenities and Multilingual Staff: Enjoy private parking, a shared lounge, terrace, bar, and snack bar at the 4-star hotel. The multilingual reception staff speaks English, Spanish, French, and Hindi for your convenience. Prime Location near Major Attractions: Located just 2.7 km from Carson Beach, the hotel is close to Boston South Station, Back Bay Station, and Boston Public Garden. Easily accessible from Logan Airport, the AC Hotel is the perfect choice for your Boston stay. Book your stay at AC Hotel by Marriott Boston Downtown for a memorable experience in the heart of the city.
Facilities
- Parking
- Private parking
All 44 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Business center
- Heating
- Terrace
- Pets allowed
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Meeting/banquet facilities
- Dry cleaning
- Sun terrace
- Shared lounge/TV area
- Minimarket on site
- Grocery deliveries
- Wheelchair accessible
- Snack bar
- ATM/cash machine on site
- Electric vehicle charging station
- Outdoor furniture
- Wine/champagne
- Fruits
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Walking tours
- Live music/performance
- Temporary art galleries
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.0
Multiple mentions of dirtiness and maintenance issues in the reviews indicate a need for improvement.
- Service9.5
High praise for staff and service, particularly the bartender who went above and beyond.
- Location9.5
Conveniently located with easy access to local neighborhoods and attractions.
- Room Quality8.5
Rooms are generally comfortable and well-sized, but some comments on lighting and discomfort.
- Amenities8.5
Decent amenities mentioned, but some concerns with the food service and bar availability during certain hours.
- Value for Money9.0
Overall perceived as good value, although hidden fees were noted.
- Food and Beverage8.5
Food quality praised, but service times were an issue.
- Overall Experience9.0
Overall enjoyed the stay despite some issues with cleanliness.
Guest reviews
Was a beautiful room.
Was a beautiful room.
The hotel is located right by the highway. From a reasonably new building, you would expect the windows to be insulated. This was not the case at all. It seemed like we were sleeping with the windows open. Unbearable. Additionally, the room was only cleaned every other day, which is the new policy. However, you cannot expect this from a four-star hotel. I book a hotel for my peace and enjoyment. Otherwise, I might as well book a hostel.
Everything
Everything
None
The property is clean, new, and modern. Comfortable rooms & really nice staff. I called ahead to request a room facing Whole Foods instead of the highway and they accommodated the request. We also had an excellent check-in & check-out with Amy. Breakfast is $21 per person and not included for platinum elites. The $25 daily destination fee included one $25 breakfast credit, two T passes, and two tickets up to the View (highly recommend). I also chose a $10 F&B credit as a platinum welcome gift and applied it to our breakfast for two. The hostess was attentive and the food was fine for an AC. Despite having “Downtown” in its name, the hotel actually sits at the edge of the South End on the Ink Block right next to the highway. You walk through Chinatown to get to Downtown Boston. Same if you’re walking the 1.5 miles to the Seaport. Fine during the day, but sketchy returning at night. No security or bellman in the lobby, but you need to swipe a room key to ride the elevator. Unfortunately, I had to file a missing stay report with Marriott Bonvoy in order to get the points and credit for my stay.
The property is clean, new, and modern. Comfortable rooms & really nice staff. I called ahead to request a room facing Whole Foods instead of the highway and they accommodated the request. We also had an excellent check-in & check-out with Amy. Breakfast is $21 per person and not included for platinum elites. The $25 daily destination fee included one $25 breakfast credit, two T passes, and two tickets up to the View (highly recommend). I also chose a $10 F&B credit as a platinum welcome gift and applied it to our breakfast for two. The hostess was attentive and the food was fine for an AC. Despite having “Downtown” in its name, the hotel actually sits at the edge of the South End on the Ink Block right next to the highway. You walk through Chinatown to get to Downtown Boston. Same if you’re walking the 1.5 miles to the Seaport. Fine during the day, but sketchy returning at night. No security or bellman in the lobby, but you need to swipe a room key to ride the elevator. Unfortunately, I had to file a missing stay report with Marriott Bonvoy in order to get the points and credit for my stay.
The atmosphere
The atmosphere
N/A
Had to request room service at 5 pm