Nearby Attractions & Vibe
Mercure Jakarta Pantai Indah Kapuk is well placed for Museum Bank Indonesia, Mangga Dua Square, and Dunia Fantasi, with easy access to Jakarta’s vibrant North Jakarta area.
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Jakarta, ID
Mercure Jakarta Pantai Indah Kapuk
Jalan Pantai Indah Kapuk Kamal
4 stars · Guest score 9.8/10
About this hotel
Convenient Location in Jakarta: Mercure Jakarta Pantai Indah Kapuk is ideally located with easy access to popular attractions like Museum Bank Indonesia, Mangga Dua Square, and Dunia Fantasi. Comfortable Rooms and Amenities: Enjoy a relaxing stay in non-smoking rooms equipped with a desk, free WiFi, and free bikes for exploring the city. Stay active at the fitness centre or unwind on the sun terrace. Delicious Dining Options: Indulge in authentic Indonesian cuisine at the on-site restaurant, with a halal menu available upon request for a taste of local flavors. Experience the best of Jakarta at Mercure Jakarta Pantai Indah Kapuk. Book now for a memorable stay!
Highlights
Service & Comfort
Guests consistently praise friendly, helpful staff and clean, comfortable rooms with thoughtful essentials like desk and WiFi.
Amenities & Dining
Non-smoking rooms with pool-view options, in-house Indonesian cuisine, and halal menu availability offer a distinctive stay.
Facilities
- Parking
- Free Parking
- Swimming pool
- Valet parking
- Outdoor pool
- Pool with view
- Pool bar
All 71 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Lift / Elevator
- Laundry
- Luggage storage
- Safety deposit box
- Golf course
- Soundproof rooms
- Ironing service
- Meeting/banquet facilities
- Dry cleaning
- Breakfast in the room
- Massage services
- Spa/wellness center
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Concierge service
- Water park
- Indoor play area
- Kid-friendly buffet
- Sun loungers or beach chairs
- Wine/champagne
- Sun umbrellas
- Fruits
- Strollers
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness9.1
The cleanliness was a big letdown, with issues mentioned regarding bed bugs and smelly toilets.
- Service10.0
Staff were described as friendly and helpful, providing excellent service throughout the stay.
- Location10.0
Good location next to a mall and airport, although the mall was not impressive.
- Room Quality9.6
Room quality was noted to be small, with some comfort issues.
- Amenities10.0
Overall good ambience and available amenities were positively mentioned.
- Value for Money9.7
While some value for money complaints were present, overall sentiment reflected decent value.
- Food and Beverage10.0
Dining experiences received positive feedback, particularly at the restaurant.
- Overall Experience10.0
Most guests shared positive overall experiences despite some cleanliness concerns.
Guest reviews
Great location, Hotel is clean, Food is good, Staff give excellent service
Great location, Hotel is clean, Food is good, Staff give excellent service
None
Location is perfect! Rooms are clean and stylish, very comfortable. Beautiful lobby.
Location is perfect! Rooms are clean and stylish, very comfortable. Beautiful lobby.
The waiter is in restaurant near the pool and the restaurant at day time is absolutely strange. Pool looks better in pictures as well than in reality. Not big pool. Not much water in room. No mini bar options at all, only 2 small bottles of water.
Nyaman dan staff nya ramah, terimakasih mbak Sasa di reception dan petugas Concierge (maaf tidak melihat nama), saat kunci saya sdh off ketika late CO, mas concierge (23 Okt jam 12.30) membantu mengaktifkan.
Nyaman dan staff nya ramah, terimakasih mbak Sasa di reception dan petugas Concierge (maaf tidak melihat nama), saat kunci saya sdh off ketika late CO, mas concierge (23 Okt jam 12.30) membantu mengaktifkan.
Breakfast kurang bervariasi, namun tempatnya sangat nyaman dan bagus.