Golden Palms Hotel And Spa

À propos de cet hôtel

Un oasis de luxe avec des installations de spa et loisirs Laissez-vous choyer avec des massages, des soins du corps et des soins du visage au spa à service complet, puis détendez-vous au bord de la piscine extérieure ou au sauna. Options gastronomiques et de divertissement Dégustez un repas au restaurant sur place, prenez des collations au café ou savourez un verre au bar/salon. Le service en chambre 24 heures sur 24 vous assure d'être pris en charge à tout moment. Confort et commodité Restez connecté avec le Wi-Fi gratuit, profitez du centre d'affaires et appréciez des commodités telles qu'un service de navette aéroport 24 heures sur 24 et un parking valet gratuit. Vivez une expérience de confort et de détente haut de gamme au Golden Palms Hotel And Spa à Bengaluru. Réservez dès maintenant pour profiter du parfait mariage entre luxe et praticité.

Équipements

• Parking pour fourgonnette accessible aux personnes en fauteuil roulant
• Billiards or pool table
• Wheelchair accessible parking
• Access to nearby outdoor pool
• Free valet parking

Arrivée et départ

Arrivée

02:00 PM – 06:00 PM

Départ

02:00 PM

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 2:00 PM - 11:00 PM. The front desk is staffed during limited hours. To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Règlement intérieur

Choisissez des dates dans la recherche pour voir les chambres disponibles.

Ressenti des voyageurs

• Cleanliness4.1

  The hotel address for booking was wrong and they refused to give the money back - We recommend that you put them on a black list.

• Service7.6

  Standard quality for this hotel tier.

• Location7.7

  Standard quality for this hotel tier.

• Room Quality7.6

  Standard quality for this hotel tier.

• Amenities7.6

  Standard quality for this hotel tier.

• Value for Money7.6

  Standard quality for this hotel tier.

• Food and Beverage7.6

  Standard quality for this hotel tier.

• Overall Experience6.1

  Standard quality for this hotel tier.

Avis des voyageurs

The hotel address for booking was wrong and they refused to give the money back - We recommend that you put them on a black list

The hotel address for booking was wrong and they refused to give the money back - We recommend that you put them on a black list

I choose this hotel because it was the only hotel close to the BIEC on Hotels.com. Big mistake. This is a local resort, not a hotel. Horrible WiFi, Nothing nearby. They don't even offer a shuttle to the BIEC. Only one restaurant with mediocre food. Tons of mosquitoes. Wedding receptions by the pool playing loud music until late in the evening. On the positive side - the front desk staff were helpful and friendly.

I choose this hotel because it was the only hotel close to the BIEC on Hotels.com. Big mistake. This is a local resort, not a hotel. Horrible WiFi, Nothing nearby. They don't even offer a shuttle to the BIEC. Only one restaurant with mediocre food. Tons of mosquitoes. Wedding receptions by the pool playing loud music until late in the evening. On the positive side - the front desk staff were helpful and friendly.

Große Hotelanlage mit großem Pool, eher Resort als Businesshotel. Wegen der Nähe zur Messe aber überwiegend von Geschäftsleuten genutzt.

Große Hotelanlage mit großem Pool, eher Resort als Businesshotel. Wegen der Nähe zur Messe aber überwiegend von Geschäftsleuten genutzt.

Check in staff very helpful. No telephone facilities for guests to use from the room which is frustrating being international guests. Poolside bar can get busy with guests ( mainly men) and they can over-run the swimming pool- my wife and children felt very uncomfortable in the pool due to this. The rooms were definitely not of 5 star standard- the A/C was broken, and the carpets/ upholstery were dated. I fed this back to the President of the Hotel who arranged a meal for us at the Chinese restaurant in the Hotel to say sorry - the food was ok, however the service was shocking- there seemed to be no communication between the Chef and the waiters meaning we had to repeat our order 3-4 times at least and no-one knew what was on the menu or not! Wouldn't go back again- I checked out early and even then we were refused money back on the room when I asked.

Check in staff very helpful. No telephone facilities for guests to use from the room which is frustrating being international guests. Poolside bar can get busy with guests ( mainly men) and they can over-run the swimming pool- my wife and children felt very uncomfortable in the pool due to this. The rooms were definitely not of 5 star standard- the A/C was broken, and the carpets/ upholstery were dated. I fed this back to the President of the Hotel who arranged a meal for us at the Chinese restaurant in the Hotel to say sorry - the food was ok, however the service was shocking- there seemed to be no communication between the Chef and the waiters meaning we had to repeat our order 3-4 times at least and no-one knew what was on the menu or not! Wouldn't go back again- I checked out early and even then we were refused money back on the room when I asked.

Good rooms, good food

Good rooms, good food

Air conditioning didnt work and customer service slow to respond. The front desk staff was unorganized, and although there were multiple people at the front desk everybody needed to ask someone else to get answers or to respond to my requests. The car service travel desk was the most reliable, otherwise the front desk was useless. I had multiple calls (about 4) the morning of my departure asking me what time I was departing. I told them 4x. Also my air conditioning didnt work all night, I struggled getting my room service order correct, and had wifi problems which delayed me checking into my flight for 2 hours. Everything seemed really slow to respond and overall rate the customer service 2/10. I also asked the front desk if they would accommodate me in any way for my inconveniences of stay and they said no. That says a lot about customer service at a resort. The resort itself is really beautiful, rooms are nice and pool was great, although would have loved some lounge chairs by the pool to lay on.

Air conditioning didnt work and customer service slow to respond. The front desk staff was unorganized, and although there were multiple people at the front desk everybody needed to ask someone else to get answers or to respond to my requests. The car service travel desk was the most reliable, otherwise the front desk was useless. I had multiple calls (about 4) the morning of my departure asking me what time I was departing. I told them 4x. Also my air conditioning didnt work all night, I struggled getting my room service order correct, and had wifi problems which delayed me checking into my flight for 2 hours. Everything seemed really slow to respond and overall rate the customer service 2/10. I also asked the front desk if they would accommodate me in any way for my inconveniences of stay and they said no. That says a lot about customer service at a resort. The resort itself is really beautiful, rooms are nice and pool was great, although would have loved some lounge chairs by the pool to lay on.

Here are the issues I experienced: 1. Dirty bed-sheet stained with blood & other body fluids and lots of hair. 2. Took 2 hrs for the hotel management to come and change bedding. 3. Room smelled like gutter. 4. Bath math dirty, removed the second day but not changed. 4. Free shuttle service to exhibition was received after 45 mins wait and reminding at least 10 staff members. 5. And the worse " NO MANAGER WISHED/GREETED" . Very unfortunate that the staff is not mentored and coached by the management. Advise to others: NOT RECOMMENDED.

Here are the issues I experienced: 1. Dirty bed-sheet stained with blood & other body fluids and lots of hair. 2. Took 2 hrs for the hotel management to come and change bedding. 3. Room smelled like gutter. 4. Bath math dirty, removed the second day but not changed. 4. Free shuttle service to exhibition was received after 45 mins wait and reminding at least 10 staff members. 5. And the worse " NO MANAGER WISHED/GREETED" . Very unfortunate that the staff is not mentored and coached by the management. Advise to others: NOT RECOMMENDED.

The location was great. The rooms are good and all rooms are pool facing. The food was decent but a little overpriced. The Italian restaurant's food was great. The TV Cable connection was very bad quality and most of the channels showing were in south Indian languages. Would expect a Dish connection for such prices. Also the Wifi never worked for us.

The location was great. The rooms are good and all rooms are pool facing. The food was decent but a little overpriced. The Italian restaurant's food was great. The TV Cable connection was very bad quality and most of the channels showing were in south Indian languages. Would expect a Dish connection for such prices. Also the Wifi never worked for us.