The Saint Hotel Key West, Autograph Collection, Adult Only

À propos de cet hôtel

Équipements de Luxe Cet hôtel, situé à quelques pas de Duval Street, offre une piscine extérieure à débordement avec une cascade apaisante, offrant l'endroit parfait pour se détendre. Hébergements Élégants Chaque chambre d'hôtes au The Saint Hotel Key West, Autograph Collection est équipée d'une télévision à écran plat de 42 pouces, de matériel de repassage et d'une salle de bains privative avec des peignoirs moelleux. Services Pratiques Profitez du service de ménage quotidien, de l'assistance de conciergerie, de la location de vélos et du parking gratuit sur place, tous conçus pour améliorer votre séjour à Key West. Vivez l'ultime mélange de luxe et de commodité au The Saint Hotel Key West, Autograph Collection. Réservez maintenant pour une escapade inoubliable!

Points forts

Équipements

• Parking
• Parking privé
• Swimming pool

Arrivée et départ

Arrivée

04:00 PM

Départ

11:00 AM

Choisissez des dates dans la recherche pour voir les chambres disponibles.

Ressenti des voyageurs

• Cleanliness7.0

  The cleanliness was lacking and felt 'cheap'.

• Service9.5

  The staff was noted as awesome, though there was one mention of a negative experience at check-in.

• Location10.0

  The location was great and central to many attractions.

• Room Quality8.0

  The standard queen room was dated and lacked basic features for the price.

• Amenities8.5

  Amenities like the tranquil pool and brunch service were described positively.

• Value for Money8.5

  The price was acknowledged as expensive but justified by the experience.

• Food and Beverage9.5

  Food and drink services such as Sunday brunch and cocktails were great.

• Overall Experience9.5

  Overall, guests had a fantastic time and expressed intent to return.

Avis des voyageurs

Location

Location

Parking situation

Historisches Gebäude, das ehemals als Krankenhaus errichtet wurde, schöne individuell gestaltete Zimmer, Rooftop Bar an der Duval Street, freundlicher Service

Historisches Gebäude, das ehemals als Krankenhaus errichtet wurde, schöne individuell gestaltete Zimmer, Rooftop Bar an der Duval Street, freundlicher Service

Location is 1st, most comfortable bed 2nd inside/outside bar 3rd pool 4th. Staff is very attentive and love their jobs.

Location is 1st, most comfortable bed 2nd inside/outside bar 3rd pool 4th. Staff is very attentive and love their jobs.

Room was small but I knew that before choosing the room.

I frequent The Saint and always have the best experience. It’s the best vibe for a fun time in Key West. Everything about it is the best!!!

I frequent The Saint and always have the best experience. It’s the best vibe for a fun time in Key West. Everything about it is the best!!!

Sweet hotel

Sweet hotel

Small room

We stayed at this hotel during our time in Key West while my husband participated in a 100-mile race. After running for 28 hours, both of us were completely exhausted, especially because I was supporting him throughout the event as his crew. We arrived earlier than the scheduled check-in time hoping simply for some understanding after such an intense experience. Unfortunately, the front desk interaction felt somewhat cold and rushed, as though the priority was for us to leave the reception area as quickly as possible. The room itself was comfortable; however, several details did not reflect the level of quality the hotel presents or the price charged for the stay. Even small details, such as the very poor quality toilet paper, contributed to that impression. Our room was located next to the bar area. The first night, the loud music did not bother us too much because exhaustion made it easy to fall asleep immediately. However, the second night was extremely difficult. We had to turn the television volume all the way up just to hear it over the music, which ultimately created two competing noises at once. Between the loud bar music and the television, getting proper rest became nearly impossible. The pool area was pleasant, and the breakfast attendant was absolutely wonderful — truly the highlight of the service experience during our stay. Overall, while there were some positive aspects, I do not believe we would choose to stay at this hotel again in the future.

We stayed at this hotel during our time in Key West while my husband participated in a 100-mile race. After running for 28 hours, both of us were completely exhausted, especially because I was supporting him throughout the event as his crew. We arrived earlier than the scheduled check-in time hoping simply for some understanding after such an intense experience. Unfortunately, the front desk interaction felt somewhat cold and rushed, as though the priority was for us to leave the reception area as quickly as possible. The room itself was comfortable; however, several details did not reflect the level of quality the hotel presents or the price charged for the stay. Even small details, such as the very poor quality toilet paper, contributed to that impression. Our room was located next to the bar area. The first night, the loud music did not bother us too much because exhaustion made it easy to fall asleep immediately. However, the second night was extremely difficult. We had to turn the television volume all the way up just to hear it over the music, which ultimately created two competing noises at once. Between the loud bar music and the television, getting proper rest became nearly impossible. The pool area was pleasant, and the breakfast attendant was absolutely wonderful — truly the highlight of the service experience during our stay. Overall, while there were some positive aspects, I do not believe we would choose to stay at this hotel again in the future.

The Saint Hotel Key West Autograph Collection has, by far, the worst and most uncomfortable mattress we have experienced at any hotel anywhere in the world. We raised this issue with management multiple times, and the only action taken was flipping the mattress over, which did nothing to resolve the problem. When my wife, a Marriott Bonvoy Titanium member, was finally able to speak with the General Manager, his response was simply, “We have approved Marriott mattresses, and we get compliments on our beds all the time.” His dismissive attitude completely minimized my wife’s concerns and made it seem as though our experience was being discredited. The mattress was clearly sagging and offered little to no support, and we were made to feel as if we were exaggerating or being untruthful when we talked to him. Only when we said we were going to check out early, he called our room 45 minutes later to offer to move us to another room. I would challenge the General Manager to spend a night sleeping on that mattress himself. This is not the standard one expects from a luxury Marriott property—especially when paying over $600 per night. We will certainly return to Key West, but we will never stay at The Saint again.

The Saint Hotel Key West Autograph Collection has, by far, the worst and most uncomfortable mattress we have experienced at any hotel anywhere in the world. We raised this issue with management multiple times, and the only action taken was flipping the mattress over, which did nothing to resolve the problem. When my wife, a Marriott Bonvoy Titanium member, was finally able to speak with the General Manager, his response was simply, “We have approved Marriott mattresses, and we get compliments on our beds all the time.” His dismissive attitude completely minimized my wife’s concerns and made it seem as though our experience was being discredited. The mattress was clearly sagging and offered little to no support, and we were made to feel as if we were exaggerating or being untruthful when we talked to him. Only when we said we were going to check out early, he called our room 45 minutes later to offer to move us to another room. I would challenge the General Manager to spend a night sleeping on that mattress himself. This is not the standard one expects from a luxury Marriott property—especially when paying over $600 per night. We will certainly return to Key West, but we will never stay at The Saint again.

I stayed here last weekend and after the first nights sleep told the manager and GM that our mattress was sloping. They offered to flip the mattress over. I told them we had a horrible nights sleep bc we kept sliding into the middle and had to sleep at a slant. The GM told me the mattresses are "Marriott approved" and he gets compliments all the time. So did he not believe me? As a titanium marriottt memeber - do you think I would lie ab the mattress to try to save money? Offensive customer service for such a cute hotel with lots of potential.

I stayed here last weekend and after the first nights sleep told the manager and GM that our mattress was sloping. They offered to flip the mattress over. I told them we had a horrible nights sleep bc we kept sliding into the middle and had to sleep at a slant. The GM told me the mattresses are "Marriott approved" and he gets compliments all the time. So did he not believe me? As a titanium marriottt memeber - do you think I would lie ab the mattress to try to save money? Offensive customer service for such a cute hotel with lots of potential.