Hotel La Gran Via

Sobre este hotel

Comodidades de Recreação e Entretenimento Desfrute da piscina ao ar livre e do terraço no telhado do hotel, perfeitos para relaxar e apreciar a vista. Descubra recursos adicionais como Wi-Fi gratuito, serviços de concierge e até mesmo serviços de casamento. Ofertas all-inclusive e Opções de Refeições Deleite-se com a conveniência de tarifas all-inclusive que cobrem refeições e bebidas nos restaurantes do hotel. Seja jantando no restaurante, pegando lanches no café ou saboreando bebidas no bar, seus desejos culinários são atendidos de forma primorosa. Instalações Convenientes e Acomodações Confortáveis Aproveite as facilidades como check-out expresso, uma recepção 24 horas e estacionamento gratuito. Relaxe em um dos 45 quartos com ar-condicionado e amenidades modernas, incluindo TVs de tela plana, minibares e Wi-Fi gratuito, tornando sua estadia verdadeiramente confortável. Pronto para experimentar a combinação perfeita de relaxamento e conveniência no Hotel La Gran Via? Reserve sua estadia agora e mergulhe no encanto de Cartagena.

Destaques

Comodidades

• Pool umbrellas
• Parking (limited spaces)

Check-in e check-out

Check-in

03:30 PM – anytime

Check-out

12:00 PM

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Regras da casa

Escolha datas na busca para ver os quartos disponíveis.

Percepção dos hóspedes

• Cleanliness7.5

  Some reviews mentioned cleanliness concerns, especially with room accommodations.

• Service9.4

  The staff is described as friendly and accommodating, with particular praise for specific staff members.

• Location9.0

  The location is praised for its proximity to restaurants, shopping, and the beach.

• Room Quality6.4

  Negative feedback regarding room layout and view quality, especially the mention of the dumpster outside.

• Amenities8.4

  Standard amenities were noted, although limited beverage options were mentioned.

• Value for Money7.9

  General feelings of disappointment regarding the all-inclusive package's value.

• Food and Beverage7.0

  Limited food options and unfavorable comments regarding the all-inclusive meal plan.

• Overall Experience8.4

  Despite several issues, the overall sentiment leans towards a positive experience due to staff.

Avaliações de hóspedes

Someone mentioned that people here are trying their best, and I would agree. The property is very dated and in need of some serious repair. Our room for three was very spacious, which was the highlight, but overall the hotel feels like it has seen better days. It also had more of an Airbnb or apartment feel than a traditional hotel. I booked at the last minute, and it felt overpriced for what it offered, although that may be typical for Cartagena. The room layout was odd, from the placement of sockets to the position of the TV. There was a fridge and kitchen area, but no hot water or any utensils which deafeted the purpose. I asked for a kettle, but they didn't have one. We also requested a hairdryer, but the one they had did not work. The WiFi never worked during our stay, so do not expect a reliable connection. Breakfast was below average, and the instant coffee had an unusual taste. The buffet, however, was very good but expensive for what it was. The best aspect of the hotel is its location and the breakfast staff, who were extremely helpful. If you are staying for just a few days, it may be fine, but personally, I would not choose to stay here again.

Someone mentioned that people here are trying their best, and I would agree. The property is very dated and in need of some serious repair. Our room for three was very spacious, which was the highlight, but overall the hotel feels like it has seen better days. It also had more of an Airbnb or apartment feel than a traditional hotel. I booked at the last minute, and it felt overpriced for what it offered, although that may be typical for Cartagena. The room layout was odd, from the placement of sockets to the position of the TV. There was a fridge and kitchen area, but no hot water or any utensils which deafeted the purpose. I asked for a kettle, but they didn't have one. We also requested a hairdryer, but the one they had did not work. The WiFi never worked during our stay, so do not expect a reliable connection. Breakfast was below average, and the instant coffee had an unusual taste. The buffet, however, was very good but expensive for what it was. The best aspect of the hotel is its location and the breakfast staff, who were extremely helpful. If you are staying for just a few days, it may be fine, but personally, I would not choose to stay here again.

the a/c was not working, let the staff know over night. Did not fix it or even offer to change my room big let down

the a/c was not working, let the staff know over night. Did not fix it or even offer to change my room big let down

Loved the views from the room.

Loved the views from the room.

This property is a catfish! We booked because of the overall good ratings and images of the property. When we arrived our jaws dropped it was nothing like it seemed online, the vibe is very depressing as you enter there was no one there to greet us. As we walked to the receptionist there was one person and she knew nothing of how to check someone in. She finally contacted someone and they checked us in just to be told it would be another 20 to 30 minutes before our room was ready, that’s when I really started to worry. Mind you we are frequent travelers and are fully aware that things can come up which is fully understandable. But we had traveled all morning we were tired and we had booked in advance. Finally the key manager led us up to our room and I was excited to see the ocean view from our window as shown in the picture reservation. Very disappointed to see it was facing a dumpster site with no view, then to make matters worse I inspect the room and the shower is right next to the bed, and only a glass door to the commode. No privacy at all whatsoever. The room was so hot we ran the ac never cooled down, honestly not big enough for the room size. We ended up moving the mattress to the middle of the room to get some air. We decided to check out the next day and find something more accommodating, this was not it! I kindly requested to please be refunded for the days that were not used which were 5 days and of course I was denied. Im sorry but this hotel is deceitful.

This property is a catfish! We booked because of the overall good ratings and images of the property. When we arrived our jaws dropped it was nothing like it seemed online, the vibe is very depressing as you enter there was no one there to greet us. As we walked to the receptionist there was one person and she knew nothing of how to check someone in. She finally contacted someone and they checked us in just to be told it would be another 20 to 30 minutes before our room was ready, that’s when I really started to worry. Mind you we are frequent travelers and are fully aware that things can come up which is fully understandable. But we had traveled all morning we were tired and we had booked in advance. Finally the key manager led us up to our room and I was excited to see the ocean view from our window as shown in the picture reservation. Very disappointed to see it was facing a dumpster site with no view, then to make matters worse I inspect the room and the shower is right next to the bed, and only a glass door to the commode. No privacy at all whatsoever. The room was so hot we ran the ac never cooled down, honestly not big enough for the room size. We ended up moving the mattress to the middle of the room to get some air. We decided to check out the next day and find something more accommodating, this was not it! I kindly requested to please be refunded for the days that were not used which were 5 days and of course I was denied. Im sorry but this hotel is deceitful.

El personal es muy amable y los cuartos están cómodos, pero tuve una mala experiencia con el paquete “todo incluido” que reservé a través de Expedia. Las bebidas alcohólicas solo están disponibles en el bar de la piscina y en un horario limitado, de 11:00 a.m. a 6:00 p.m., lo cual me parece poco razonable. Además, el paquete no incluye bebidas como refrescos (sodas), lo que fue una gran decepción. En cuanto a la comida, las opciones son muy limitadas y las porciones bastante pequeñas. Durante la cena, el servicio es tipo buffet, pero si quieres más comida, solo te ofrecen acompañamientos, lo cual me parece absurdo. En resumen, no recomiendo pagar por el plan de todo incluido, ya que no vale la pena.

El personal es muy amable y los cuartos están cómodos, pero tuve una mala experiencia con el paquete “todo incluido” que reservé a través de Expedia. Las bebidas alcohólicas solo están disponibles en el bar de la piscina y en un horario limitado, de 11:00 a.m. a 6:00 p.m., lo cual me parece poco razonable. Además, el paquete no incluye bebidas como refrescos (sodas), lo que fue una gran decepción. En cuanto a la comida, las opciones son muy limitadas y las porciones bastante pequeñas. Durante la cena, el servicio es tipo buffet, pero si quieres más comida, solo te ofrecen acompañamientos, lo cual me parece absurdo. En resumen, no recomiendo pagar por el plan de todo incluido, ya que no vale la pena.

The staff and hotel were great. I had a great time

The staff and hotel were great. I had a great time

I visit Cartagena often and stay here only. It’s a great hotel with a fantastic staff. People like Carlos(restaurant manager) make everyone feel like family. Thanks to all of the hotel staff!!!

I visit Cartagena often and stay here only. It’s a great hotel with a fantastic staff. People like Carlos(restaurant manager) make everyone feel like family. Thanks to all of the hotel staff!!!

The view of the property so beautiful and the front desk very nice, so clean, everything close restaurant and shopping area and of course the beach at just 10 min walking but some of the kitchen staff special girls not nice make feel like they are paying for my food whispering with others when my family try to eat in peace.

The view of the property so beautiful and the front desk very nice, so clean, everything close restaurant and shopping area and of course the beach at just 10 min walking but some of the kitchen staff special girls not nice make feel like they are paying for my food whispering with others when my family try to eat in peace.