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Houston, US
Crowne Plaza Houston Med Ctr-Galleria Area by IHG
2712 Southwest Fwy
4 stars · Guest score 8/10
About this hotel
Luxurious Amenities Experience ultimate relaxation at Crowne Plaza Houston Med Ctr-Galleria Area with its spa, outdoor pool, and fitness centre. Unwind and rejuvenate in style. Modern Comforts Enjoy the convenience of free WiFi, HD TV, and in-room microwave and refrigerator in every air-conditioned room. Feel at home during your stay. Delicious Dining Options Indulge in a buffet breakfast or à la carte dinner at Reeds Restaurant, and sip on cocktails at 2712 Bistro & Bar. Room service is also available for a cozy night in. Book your stay at Crowne Plaza Houston Med Ctr-Galleria Area now for a memorable and luxurious experience in the heart of Houston!
Facilities
- Parking
- Swimming pool
- Outdoor pool
- Accessible parking
- Outdoor pool - seasonal
All 56 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Business center
- Heating
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Meeting/banquet facilities
- Dry cleaning
- Non-smoking throughout
- Daily housekeeping
- Minimarket on site
- Kid meals
- Snack bar
- Vending machine - drinks
- Sun loungers or beach chairs
- Wine/champagne
- Coffee Shop on site
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Key access
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Key card access
Check-in & checkout
- Check-in
- 04:00 PM
- Check-out
- 11:00 AM
Accessibility
35.71 accessibility score
- Cane accessible
- Elderly accessible
- Electric wheelchair accessible
- Wheelchair accessible
- Wheelchair and scooter accessible
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness6.9
The hotel is poorly maintained with reports of dirty rooms and bad odors.
- Service7.8
Service lacks professionalism, particularly in handling issues such as broken A/C and poor communication about additional costs.
- Location10.0
Guests appreciate the good location and its accessibility.
- Room Quality6.8
Many issues reported including malfunctioning A/C and unclean rooms.
- Amenities8.9
Amenities like breakfast are not up to expectations, with hidden costs that frustrate guests.
- Value for Money7.8
Guests feel the hotel does not offer good value, given the additional fees and poor service.
- Food and Beverage6.9
Negative feedback about breakfast pricing and availability of drinking water.
- Overall Experience8.9
Mixed feelings with more complaints than praises, leading to dissatisfaction.