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Houston, US
Crowne Plaza Houston Med Ctr-Galleria Area by IHG
2712 Southwest Fwy
4 stars · Guest score 8/10
About this hotel
Luxurious Amenities Experience ultimate relaxation at Crowne Plaza Houston Med Ctr-Galleria Area with its spa, outdoor pool, and fitness centre. Unwind and rejuvenate in style. Modern Comforts Enjoy the convenience of free WiFi, HD TV, and in-room microwave and refrigerator in every air-conditioned room. Feel at home during your stay. Delicious Dining Options Indulge in a buffet breakfast or à la carte dinner at Reeds Restaurant, and sip on cocktails at 2712 Bistro & Bar. Room service is also available for a cozy night in. Book your stay at Crowne Plaza Houston Med Ctr-Galleria Area now for a memorable and luxurious experience in the heart of Houston!
Facilities
- Parking
- Swimming pool
- Outdoor pool
- Accessible parking
- Outdoor pool - seasonal
All 56 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Business center
- Heating
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Meeting/banquet facilities
- Dry cleaning
- Non-smoking throughout
- Daily housekeeping
- Minimarket on site
- Kid meals
- Snack bar
- Vending machine - drinks
- Sun loungers or beach chairs
- Wine/champagne
- Coffee Shop on site
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Key access
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Key card access
Check-in & checkout
- Check-in
- 04:00 PM
- Check-out
- 11:00 AM
Accessibility
35.71 accessibility score
- Cane accessible
- Elderly accessible
- Electric wheelchair accessible
- Wheelchair accessible
- Wheelchair and scooter accessible
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness6.9
The hotel is poorly maintained with reports of dirty rooms and bad odors.
- Service7.8
Service lacks professionalism, particularly in handling issues such as broken A/C and poor communication about additional costs.
- Location10.0
Guests appreciate the good location and its accessibility.
- Room Quality6.8
Many issues reported including malfunctioning A/C and unclean rooms.
- Amenities8.9
Amenities like breakfast are not up to expectations, with hidden costs that frustrate guests.
- Value for Money7.8
Guests feel the hotel does not offer good value, given the additional fees and poor service.
- Food and Beverage6.9
Negative feedback about breakfast pricing and availability of drinking water.
- Overall Experience8.9
Mixed feelings with more complaints than praises, leading to dissatisfaction.
Guest reviews
The hotel is very and it has a pool and a gym.
The hotel is very and it has a pool and a gym.
Tres confortable surtout les chambres donnant sur le derrière du bâtiment excellent rapport qualité prix en octobre
Tres confortable surtout les chambres donnant sur le derrière du bâtiment excellent rapport qualité prix en octobre
Le staff pourrait être plus aimable
Location and view
Location and view
No hospitality, rude staff and cooks, nasty break area, bed wasn’t comfortable, wasn’t supplied with the simple necessities such as bathroom materials and daily room clean up
Location
Location
The water was brown.
Location
Location
Never any hot water
The location
The location
The rooms were dark, not clean and the staff Christin or Kristin at the front desk lied about the remote to change the TV in the lobby. Stating the remote was lost for a tv we just watched the previous night. We traveled from another state and only wanted to watch the football game. A guy from the restaurant changed it from after she said she would then told him to tell us it's lost.
The area.
The area.
We got checked in like 2 hours after actual check in time. Per staff there were no clean rooms and they didn’t even have the proper amount of clean towels.