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Chicago, US

Swissotel Chicago

323 E Wacker Dr

4 stars · Guest score 8.6/10

About this hotel

Luxurious Downtown Chicago Hotel with Stunning Lake Views Upscale Dining Options Indulge in classic American breakfast buffets and premium prime beef at The Palm, or enjoy small plates and cocktails at the vibrant lobby lounge, Amuse. Comfortable and Functional Rooms Each room at Swissotel Chicago features a flat-screen TV, oversized work space, in-room safe, and coffee maker for your convenience and comfort. Convenient Meeting Spaces With 65,000 square feet of meeting space, our hotel is the perfect venue for your business meetings or events. Experience the best of Chicago with Lake Michigan views and top-notch amenities. Book your stay at Swissotel Chicago now!

Highlights

Prime Downtown Location

Situated in the heart of Chicago with stunning Lake Michigan views, close to top attractions and vibrant neighborhood scenes.

Exceptional Guest Comfort

Enjoy spacious, well-equipped rooms with flat-screen TVs, workspaces, safes, and coffee makers for a seamless stay.

Distinctive Dining & Amenities

Savor American buffets, prime beef, and cocktails at Amuse, complemented by versatile meeting spaces for events.

Facilities

Parking
Valet parking
Private parking
Parking garage

All 51 facilities

Fitness facilities
WiFi available
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Safety deposit box
Bar
Fax/photocopying
Facilities for disabled guests
Meeting/banquet facilities
Breakfast in the room
Massage services
Spa/wellness center
Babysitting/child services
Non-smoking throughout
Concierge service
Wheelchair accessible
ATM/cash machine on site
Toilet with grab rails
Lower bathroom sink
Higher level toilet
Paid WiFi
Fitness classes
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
First aid kit available
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Food delivered to guest room
Access to health care professionals
Face masks for guests available
Delivered food - securely covered

Check-in & checkout

Check-in: 04:00 PM
Check-out: 11:00 AM

What's nearby

Millennium Park (Cloud Gate / 'The Bean')0.8 km
Willis Tower (Skydeck)1.7 km
Chicago Riverwalk0.1 km
Magnificent Mile (North Michigan Avenue shopping district)0.2 km
Art Institute of Chicago1.0 km
Navy Pier1.3 km
Field Museum (Museum Campus)2.6 km
O'Hare International Airport (ORD)27 km
Chicago Theatre0.6 km
Ogilvie Transportation Center (Metra)1.8 km

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness8.6
Clean rooms and well-maintained facilities noted across multiple reviews.
Service9.1
Staff received numerous mentions for exceptional service, particularly Simora and Emina.
Location9.1
Conveniently located with easy access to attractions, highly praised by guests.
Room Quality8.1
Generally comfortable but some rooms are dated and in need of updates.
Amenities8.1
Standard amenities provided, though guests noted requests for additional items.
Value for Money8.6
Reasonably priced for the location and service quality, though some felt it could improve.
Food and Beverage8.6
Breakfast experience positively commented on; room service enjoyed.
Overall Experience8.6
Most guests express satisfaction with their stay and express a desire to return.

Guest reviews

Rachael · 9/10

Location, not so crowded like Hyatt Regency next door. Staff were very helpful
Location, not so crowded like Hyatt Regency next door. Staff were very helpful
Some lights were not working, electrical system needs updating, some parts of the room were too dark, no ceiling lights, air temperature could not be adjusted. Fixed at one setting
James · 9/10

Gośka · 10/10

Manager Jean addressed our issue, consolidated our two reservations, offered an upgrade and made the stay delightful.
Manager Jean addressed our issue, consolidated our two reservations, offered an upgrade and made the stay delightful.
Mexican Independence Day celebrations brought increased noise and traffic
James · 10/10

The fridge was cooling properly, cut maintenance came right up and changed out the unit.
The fridge was cooling properly, cut maintenance came right up and changed out the unit.
James · 10/10

rodrigo · 10/10

Jawann · 10/10

Location
Location
Our room had several outlets not working
Charlotte · 8/10