Location & Vibe
Strategically located in Jakarta with a central setting that guests praise for convenient access to the city.
1 / 56
Jakarta, ID
The Sultan Hotel & Residence Jakarta
Jln. Gatot Subroto
5 stars · Guest score 9/10
About this hotel
Luxurious Accommodations The Sultan Hotel & Residence Jakarta offers elegantly furnished bedrooms with modern amenities, ensuring a comfortable stay for guests. From flat-screen cable TVs to en suite bathrooms with hot shower facilities, each room is designed to provide a relaxing retreat. Abundant Recreational Facilities Spread across 23 acres of tropical gardens, the hotel boasts an outdoor swimming pool, tennis courts, and a spa offering rejuvenating massage therapies. Whether guests seek relaxation or activity, there are plenty of options to unwind and stay entertained within the hotel premises. Diverse Dining Options With six dining establishments on-site, guests can indulge in a variety of culinary experiences. From international dishes at Lagoon Café to authentic Japanese cuisine at Nippon Kan and Chinese favorites at Nan Xiang Steamed Bun, there's something to satisfy every palate. Book your stay at The Sultan Hotel & Residence Jakarta for a memorable and delightful experience.
Highlights
Service & Comfort
Friendly, attentive staff consistently enhance stays with thoughtful arrangements and flexible, guest-focused hospitality.
Amenities & Dining
Six on-site dining venues and extensive recreational facilities complement the luxurious suites and spacious apartments.
Facilities
- Self parking (surcharge)
- Pool sun loungers
- Offsite parking discounted rates available
- Exercise/lap pool
- Parking
- Swimming pool
All 81 facilities
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Playground on site
- Tennis lessons on site
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Beach umbrellas
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Japanese garden
- Health or beauty spa nearby
- Swimming nearby
- Bicycle-friendly property
- Bulk dispenser for toiletries
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- BBQ facilities
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Car hire
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Shuttle service (additional charge)
- Concierge service
- Wheelchair accessible
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Mobile app for room service
Check-in & checkout
- Check-in
- 02:00 PM – 12:00 AM
- Check-out
- 12:00 PM
House rules
Parking
Free private parking is possible on site (reservation is not needed).
FREE
Internet
WiFi is available in all areas and is free of charge.
Children and extra bed policy
Children of any age are allowed. You haven't added any cots. You haven't added any extra beds.
Pets
Pets are not allowed.
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.5
Multiple reviews mention old stains on towels/bed sheets, rusty shower heads and kitchenware, and some areas being somewhat dirty or poorly maintained.
- Service10.0
Consistently praised: many staff members named for helpful, polite and attentive service (e.g., Andri, Sultanto, Pak Bayu, Jeje, Rohman, Raka, Nazurch, Serlida), guests repeatedly highlight excellent service.
- Location9.5
Several mentions of a great central/strategic location and convenience for getting around, though one note about difficulty hailing Grab/taxi in some spots.
- Room Quality8.5
Rooms described as spacious and large (two-bedroom apartment, generous size), but the property is aging (old hotel), with issues like deep/slippery bathtubs and dated fittings.
- Amenities8.8
Pool and sports facilities praised and well cared for by staff; dining areas and some facilities remain good, but portions of the property feel vintage/abandoned or in decline.
- Value for Money9.0
Mixed signals: some guests called the price ‘fantastic’ and enjoyed good value, while others referred to the hotel as pricey; overall perceived as good value given service and location.
- Food and Beverage9.0
Breakfast frequently noted as varied with quick service and complimentary shout-outs to F&B staff; some comments about restaurants/gardens showing decline but breakfast experience generally positive.
- Overall Experience9.7
Many guests report very pleasant stays, nostalgic visits, and repeat stays with strong recommendations; overall sentiment is highly positive despite some age-related issues.