Convenient Location
Explore nearby historical sites, museums, and shopping centers with ease, with the on-site tour desk ready to assist.
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San Juan, PR
The Condado Plaza Hotel
999 Ashford Avenue
4 stars · Guest score 7.5/10
About this hotel
Luxurious Beachfront Hotel with Spectacular Views Beachfront Paradise : The Condado Plaza Hilton offers direct access to pristine beaches, perfect for relaxation and water activities. Abundant Amenities : Enjoy 4 swimming pools, a 24-hour fitness centre, beachside hammocks, and private balconies for a truly indulgent stay. Convenient Location : Explore historical sites, museums, and shopping centers with ease, and let the on-site tour desk assist in planning exciting excursions. Experience the ultimate blend of luxury and convenience at The Condado Plaza Hilton. Book now to make unforgettable memories by the sea.
Highlights
Guest Comfort
Enjoy 4 swimming pools, a 24-hour fitness centre, beachside hammocks, and private balconies for a relaxing stay.
Luxury Amenities
Relax with spectacular views, direct beach access, and a variety of amenities designed for indulgence.
Facilities
- Parking
- Swimming pool
- Outdoor pool
- Accessible parking
- Parking garage
- Pool bar
- Salt-water pool
- Kids' pool
All 92 facilities
- Fitness facilities
- WiFi available
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Terrace
- Family rooms
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Car hire
- Dry cleaning
- Diving
- Games room
- Snorkelling
- Babysitting/child services
- Billiards
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Board games/puzzles
- Beachfront
- Minimarket on site
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Snack bar
- Kids' outdoor play equipment
- ATM/cash machine on site
- Vending machine - drinks
- Water sport facilities on site
- Toilet with grab rails
- Indoor play area
- Vending machine - snacks
- Entertainment staff
- Water slide
- Outdoor furniture
- Sun loungers or beach chairs
- Sun umbrellas
- Coffee Shop on site
- Shallow end
- Beach
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Walking tours
- Breakfast takeaway containers
- Key card access
- Bike tours
- Tour/class on local culture
Check-in & checkout
- Check-in
- 04:00 PM – 11:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.2
Overall cleanliness was poor and rooms had issues.
- Service6.2
Atrocious lack of customer service noted in multiple reviews.
- Location10.0
Only recommended for the great location and pool area.
- Room Quality7.7
Rooms not worth the price; cleanliness and maintenance issues reported.
- Amenities6.2
Lack of basic amenities like coffee and outdated facilities.
- Value for Money8.7
Mixed feelings on value due to issues faced.
- Food and Beverage6.2
Lack of room service and dining amenities.
- Overall Experience7.7
Mixed experiences, high dissatisfaction with service and cleanliness.
Guest reviews
They stole my money
Hotel de estafadores, no lo recomendaría.
Hotel de estafadores, no lo recomendaría.
Personal y precios
La ubicación era genial. Las habitaciones con vista al mar ofrecían una hermosa vista del océano. El servicio de limpieza también limpia tu habitación todos los días y huele tan fresco cuando regresas a tu habitación.
La ubicación era genial. Las habitaciones con vista al mar ofrecían una hermosa vista del océano. El servicio de limpieza también limpia tu habitación todos los días y huele tan fresco cuando regresas a tu habitación.
Cuando llegamos por primera vez, había un olor a moho que duró todo el tiempo que estuvimos allí, así que puedo imaginar que probablemente hay moho. La señora en la recepción no nos dio ninguna información sobre el hotel, así que tuvimos que descubrir las cosas mientras caminábamos. Las habitaciones definitivamente necesitan una renovación, el sofá de nuestra habitación tenía manchas por todas partes que lo hacían ver sucio. El lavabo estaba amarillento y tenía grietas. Un ascensor no funcionaba, así que durante las horas pico tardaba una eternidad en llegar al vestíbulo o a tu piso. La puerta al balcón no está sellada correctamente, lo que hace que la habitación sea muy húmeda. La calidad por el precio no lo vale y no lo recomiendo.
The breakfast, very expensive. The location is good.
The breakfast, very expensive. The location is good.
La limpieza de las habitaciones no se está haciendo bien. La puerta hace mucho ruido toda la noche. Casi no pudimos dormir. Sería bueno que en las habitaciones hubiera un microondas.
Ubicación, personal amable
Ubicación, personal amable
Más limpieza en las áreas comunes
The bed was very comfortable
The bed was very comfortable
En la habitación, el aire goteaba, la televisión no tenía canales para ver, la puerta del balcón no se abría, la piscina no se pudo usar, no había entretenimiento, el estacionamiento era caro y no estaba cubierto por el hotel. El baño estaba junto a la cocina, la caja fuerte de la habitación estaba cerrada. Tuve que salir a hacer todas las actividades fuera del hotel.