Nearby Attractions & Vibe
Explore San Juan’s cultural sites, museums, and shopping centers with ease, while enjoying direct beach access and panoramic ocean views from The Condado Plaza.
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San Juan, PR
The Condado Plaza Hotel
999 Ashford Avenue
4 stars · Guest score 7.5/10
About this hotel
Luxurious Beachfront Hotel with Spectacular Views Beachfront Paradise : The Condado Plaza Hilton offers direct access to pristine beaches, perfect for relaxation and water activities. Abundant Amenities : Enjoy 4 swimming pools, a 24-hour fitness centre, beachside hammocks, and private balconies for a truly indulgent stay. Convenient Location : Explore historical sites, museums, and shopping centers with ease, and let the on-site tour desk assist in planning exciting excursions. Experience the ultimate blend of luxury and convenience at The Condado Plaza Hilton. Book now to make unforgettable memories by the sea.
Highlights
Service & Comfort
Guests note a mixed experience, with emphasis on available amenities and the resort-style layout that supports relaxation by the sea.
Distinctive Amenities & Dining
Enjoy 4 pools, a 24-hour fitness center, beachside spaces, and private balconies, plus on-site options curated for a luxurious seaside stay.
Facilities
- Parking
- Swimming pool
- Outdoor pool
- Accessible parking
- Parking garage
- Pool bar
- Salt-water pool
- Kids' pool
All 92 facilities
- Fitness facilities
- WiFi available
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Terrace
- Family rooms
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Car hire
- Dry cleaning
- Diving
- Games room
- Snorkelling
- Babysitting/child services
- Billiards
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Board games/puzzles
- Beachfront
- Minimarket on site
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Snack bar
- Kids' outdoor play equipment
- ATM/cash machine on site
- Vending machine - drinks
- Water sport facilities on site
- Toilet with grab rails
- Indoor play area
- Vending machine - snacks
- Entertainment staff
- Water slide
- Outdoor furniture
- Sun loungers or beach chairs
- Sun umbrellas
- Coffee Shop on site
- Shallow end
- Beach
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Walking tours
- Breakfast takeaway containers
- Key card access
- Bike tours
- Tour/class on local culture
Check-in & checkout
- Check-in
- 04:00 PM – 11:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.2
Overall cleanliness was poor and rooms had issues.
- Service6.2
Atrocious lack of customer service noted in multiple reviews.
- Location10.0
Only recommended for the great location and pool area.
- Room Quality7.7
Rooms not worth the price; cleanliness and maintenance issues reported.
- Amenities6.2
Lack of basic amenities like coffee and outdated facilities.
- Value for Money8.7
Mixed feelings on value due to issues faced.
- Food and Beverage6.2
Lack of room service and dining amenities.
- Overall Experience7.7
Mixed experiences, high dissatisfaction with service and cleanliness.
Guest reviews
la comodidad excelente
la comodidad excelente
al hacer el check in fue bastante tarde a las 7pm porque la puerta no tenia batería para que abriera la puerta.
En general todas las facilidades el personal muy atento los nenes del área de la piscina son un amor el servicio excelente. Y la piscina espectacular me encantó.
En general todas las facilidades el personal muy atento los nenes del área de la piscina son un amor el servicio excelente. Y la piscina espectacular me encantó.
El asensor que se cerró de cantazoe pillo y me dio un golpe fuerte en el brazo derecho que todavía le duele.
The Gym
The location and the room size was great. Very clean too. Property looks a bit run down, lots of noice from other neighboring visits. Experienced a domestic violence situation between a couple . No security there had to go down and report it. Very bad.
The location and the room size was great. Very clean too. Property looks a bit run down, lots of noice from other neighboring visits. Experienced a domestic violence situation between a couple . No security there had to go down and report it. Very bad.
No security presence
Realmente solo la Piscina porque nada servía y solo un solo elevador
Realmente solo la Piscina porque nada servía y solo un solo elevador
La limpieza, en mi cuarto no fueron un día hacer la cama y todo fue un desastre el aire tumbaba en menos de un minuto y sonaba duro como si se fuera la luz
La ubicación el trato y la limpieza
La ubicación el trato y la limpieza