Pullman Cairns International

About this hotel

Luxurious Accommodation with Stunning Views Spacious Rooms with Premium Amenities Experience the comfort of the largest guest rooms in Cairns, boasting over 40 square metres of space and private balconies with picturesque views of the harbour or hinterland. The beautifully appointed rooms feature premium décor and amenities, ensuring a relaxing stay. Relaxation and Dining Options Unwind by the outdoor swimming pool surrounded by tropical gardens or pamper yourself at the deluxe Vie Spa with a range of rejuvenating treatments. Indulge in delicious meals at Coco's Kitchen + Bar, offering buffet breakfast and à la carte dinner made from the region's finest produce. The Lobby Bar is perfect for exotic cocktails and light snacks. Book your stay at Pullman Cairns International for a luxurious and unforgettable experience.

Facilities

• Parking
• Swimming pool
• Private parking
• Outdoor pool
• Accessible parking
• Parking garage
• Pool with view
• Fence around pool

Check-in & checkout

Check-in

03:00 PM – 12:00 AM

Check-out

11:00 AM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness7.5

  Reviews indicated that while the rooms were generally kept well-maintained and clean, issues with air conditioning affected overall cleanliness perception.

• Service9.0

  Positive mentions of staff being friendly, helpful, and accommodating, although some had difficulty with responsiveness.

• Location9.0

  Multiple reviews highlighted the excellent location near key attractions and convenience.

• Room Quality8.0

  Rooms were spacious and comfortable, but some noted that they showed signs of aging and needed maintenance.

• Amenities8.0

  General satisfaction with the amenities, but some amenities like the pool were not available as expected.

• Value for Money8.0

  Overall perception of value was positive, especially considering the comfort level, though some felt upgrades were needed.

• Food and Beverage8.5

  Many reviews appreciated the breakfast provided, indicating good value and quality.

• Overall Experience8.5

  General consensus was positive with many expressing intent to return despite some minor issues.

Guest reviews

The phone in our room was not working. We reported it to reception, but unfortunately no repair was arranged. When we followed up again, we were told that someone could come to repair it while we were in the room. We didn’t have time to wait around in our room for a repair. This is something that should have been checked and fixed before the room was made available to guests.

Nice refurbishment of large rooms, although it was a little disappointing to see stains in the new carpet already. Very comfortable beds and modern bathrooms with no shower over bath thank god.

Nice refurbishment of large rooms, although it was a little disappointing to see stains in the new carpet already. Very comfortable beds and modern bathrooms with no shower over bath thank god.

Breakfast on the more expensive side Communications with some breakfast staff was difficult

I loved almost everything, great staff, beautiful hotel, very clean, breakfast is amazing such I variety of selection, pool area was beautiful very clean.

I loved almost everything, great staff, beautiful hotel, very clean, breakfast is amazing such I variety of selection, pool area was beautiful very clean.

When showering water kept going hot then cold, dinner menu didn’t have a good variety for me to eat

Breakfast was nice, great selection. Parking was safely secured, and the housekeeping staff were friendly. Good views of the harbour. The reception staff member who checked us in was incredible, very friendly. Our room had been overbooked, and Gerry was very professional in resolving the issue and offering complimentary breakfast.

Breakfast was nice, great selection. Parking was safely secured, and the housekeeping staff were friendly. Good views of the harbour. The reception staff member who checked us in was incredible, very friendly. Our room had been overbooked, and Gerry was very professional in resolving the issue and offering complimentary breakfast.

Unfortunately, there were several things which made our stay feel sub-par for the price paid. The shower temperature went from hot to cold repeatedly making showering inconvenient. The alarm clock next to our bed went off at 1am the first night we stayed, which woke us up. A 5 star hotel should be checking this. The room did not come with a laundry bag, we had to request this at reception. The dryer in the laundry room didn’t dry our clothes properly, so had to go through twice, which also meant the guests behind us were also inconvenienced. Nowhere near enough machines for the number of guests, and those before us also had damp clothes. The voicemail button on our phone was flashing red, and when we went to reception the person they sent up just unplugged it from the wall. The room was incredibly run down (although this was advertised as unrenovated), there was no bath robes, and we weren’t provided with any cutlery apart from 2 spoons. The pool was not heated, so it wasn’t warm enough to swim in. The first morning we had breakfast, our table was given away while we went to get our food. We had mixed experiences from reception, the staff during the weekend weren’t helpful and appeared unbothered. TV was very small and connecting to the internet was difficult. Overall, I feel quite let down. Although we were sent to Novotel Oasis for a night prior to staying here (and Gerry offered this for the full stay), our experience at Novotel was a 10/10 which made Pullman all the more disappointing. For a 5 star hotel, we shouldn’t have had to put up with so many of these issues. Novotel also offered laundry services, which Pullman did not. This cost us a lot of money, and we stayed in several other locations in FNQ during our stay which were both cheaper and were of higher standard. We are not unreasonable, and give high marks where it’s deserved. Please take this feedback on board as if you charge a premium price you should be providing premium experiences.

Location

Location

Our room was very dated with stains on the carpet.