Historic Santiago Location
Situated in the heart of Santiago, enjoy easy access to cultural tours, local attractions, and the vibrant city atmosphere.
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Santiago, CL
Almacruz Hotel y Centro de Convenciones (Ex Galerías)
San Antonio 65
4 stars · Guest score 8.3/10
About this hotel
Historic Setting and Unique Features Almacruz Hotel y Centro de Convenciones (Ex Galerías) welcomes you to a historic setting in Santiago city. Explore the outdoor swimming pool on the 6th floor, a wine cellar, and enjoy cultural tours. Comfort and Amenities Experience comfort in every room with heating, air conditioning, and sound-proof double-pane windows. Each room is equipped with a work desk and cable TV for your convenience. Fine Dining and Relaxation Indulge in Chilean cuisine at the Vichuquén Restaurant, known for its exquisite dishes and wine selection. After a long day, unwind at the Make Make Bar with pool views, offering a perfect setting to relax and enjoy your stay. Book your stay at Almacruz Hotel y Centro de Convenciones (Ex Galerías) for a memorable experience in Santiago.
Highlights
Comfort & Convenience
Relax in well-equipped rooms with heating, air conditioning, sound-proof windows, a work desk, and cable TV for a comfortable stay.
Unique Amenities & Dining
Discover Chilean cuisine at Vichuquén Restaurant, unwind at the Make Make Bar with pool views, and enjoy the outdoor swimming pool on the 6th floor.
Facilities
- Parking
- Free Parking
- Swimming pool
- Outdoor pool
- Parking garage
All 72 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Terrace
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Dry cleaning
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Shuttle service (additional charge)
- Special diet menus - on request
- Grocery deliveries
- Wheelchair accessible
- Kid meals
- Snack bar
- Toilet with grab rails
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
- Tour/class on local culture
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.4
Some reviews mention poor cleanliness, especially in hallways and common areas.
- Service9.3
Overall positive feedback about staff attentiveness, though there are some complaints about specific incidents.
- Location9.4
Several reviews highlight the excellent location, particularly in relation to attractions.
- Room Quality8.3
Generally spacious and comfortable rooms, but issues with shower pressure noted.
- Amenities8.4
Good amenities are mentioned, but some are not well maintained.
- Value for Money7.8
Mixed feedback on pricing, with concerns about additional charges compared to local restaurants.
- Food and Beverage7.4
Some complaints regarding the quality and variety of food options.
- Overall Experience8.3
Varied experiences with some positive aspects, but significant issues were raised.
Guest reviews
La atención y amabilidas del personal.
La atención y amabilidas del personal.
El ruido constante. La zona se vuelve peligrosa al atardecer. El hotel no tiene un desayuno adaptado para los huéspedes que se van temprano (ej un yogurt, 1 fruta y 1 botella de agua). La falta de diversidad en la parte dulce del desayuno.
Las instalaciones limpias
Las instalaciones limpias
No hay consideración con relación al check out, mala experiencia, por tres horas me hicieron pagar 70 dólares. Pague la habitación, después de eso me dijeron que tenía que salir porq solo pagué por esas horas, le indiqué si por booking pagué 70 dólares la habitación y realmente fue incómodo porq después de eso me llamaban y me mandaban mensajes cada rato a que desocupe la habitación, hasta fueron a mi dormitorio a buscarme, le indiqué q ya había pagado pero aún así estuvieron molestando, no me dejaron salir hasta que pague los 100 dólares, casi pierdo mi avión por culpa del alojamiento. No lo recomiendo
Gostamos bastante do restaurante MakeMake onde é servido o café da manhã. Ter acesso a esse restaurante, sem ter que sair do hotel, depois de um dia de passeio, foi a nossa salvação. A comida é sensacional e o atendimento idem. A equipe da recepção e os seguranças também foram acolhedores e nos aconselharam sobre como proceder após sofrermos um golpe do taxista na chegada ao hotel (usou uma máquina de cartão alterada e cobrou muito mais do que o combinado pela corrida). Resumidamente, o hotel atende às expectativas - bom atendimento, boa comida, camas confortáveis.
Gostamos bastante do restaurante MakeMake onde é servido o café da manhã. Ter acesso a esse restaurante, sem ter que sair do hotel, depois de um dia de passeio, foi a nossa salvação. A comida é sensacional e o atendimento idem. A equipe da recepção e os seguranças também foram acolhedores e nos aconselharam sobre como proceder após sofrermos um golpe do taxista na chegada ao hotel (usou uma máquina de cartão alterada e cobrou muito mais do que o combinado pela corrida). Resumidamente, o hotel atende às expectativas - bom atendimento, boa comida, camas confortáveis.
Apesar de confortável e limpo, achamos que o quarto em si e o hotel em geral (arquitetura, instalações, etc.) têm um aspecto bastante antigo.
La habitación y baño tenían buen tamaño, cama cómoda. El restaurante sirve Buenos platillos. El desayuno muy bueno
La habitación y baño tenían buen tamaño, cama cómoda. El restaurante sirve Buenos platillos. El desayuno muy bueno
La zona de noche no se ve segura. Llamamos.8 veces a la recepción para hacer una consulta y no atendieron nunca. Además, traté de contactarlos por la aplicación, por WhatsApp y correo para hacer consulta sobre box de desayuno y nunca me atendieron. Si mi reserva incluye desayuno, es ilógico que si se pide un box de desayuno se deba pagar aparte aunque se solicite con tiempo(esa fue la información que me dio la persona de recepción)
en general super bien
en general super bien
quizás la entrada