The Colonnade Hotel Back Bay

About this hotel

Recreational Amenities Enjoy a 24-hour fitness center and a seasonal outdoor pool for relaxation and exercise during your stay. Dining and Entertainment Indulge in delicious meals at LUCIE drink + dine, unwind at the bar/lounge or poolside bar, and savor continental breakfasts daily. Event Spaces and Services Benefit from amenities like wired internet access, a business center, and limo service, along with 13003 square feet of event space for conferences and meetings. For a luxurious stay in Boston’s vibrant Back Bay neighborhood, book your escape at The Colonnade Hotel Back Bay.

Facilities

• Pool umbrellas
• Self parking (surcharge)
• Pool cabanas (surcharge)
• Pool sun loungers
• Long-term parking (surcharge)
• Covered parking
• Secured parking
• Wheelchair-accessible pool
• Outdoor pool - seasonal

Check-in & checkout

Check-in

04:00 PM

Check-out

11:00 AM

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Front desk staff will greet guests on arrival at the property.

House rules

What's nearby

• Fenway Park0.6 km
• Symphony Hall (Boston Symphony Orchestra)0.1 km
• Prudential Center / Prudential Tower (including Skywalk Observatory)0.2 km
• Copley Square (Trinity Church, Boston Public Library)0.7 km
• Museum of Fine Arts, Boston (MFA)0.8 km
• Isabella Stewart Gardner Museum1.0 km
• Newbury Street (shopping and dining)0.4 km
• Back Bay Station (MBTA/Amtrak)1.1 km
• Logan International Airport (BOS)6.5 km

Accessibility

35.71 accessibility score

• Cane accessible
• Elderly accessible
• Electric wheelchair accessible
• Wheelchair accessible
• Wheelchair and scooter accessible

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness8.5

  Overall positive remarks about cleanliness, but some mentions of maintenance issues.

• Service9.5

  Multiple reviews highlight the exceptional friendliness and helpfulness of the staff.

• Location9.5

  Great location with easy access to transit and nearby amenities.

• Room Quality9.5

  Rooms are described as spacious, clean, and well-equipped.

• Amenities9.0

  Basic amenities are available; some mixed feelings about specific services like the bar.

• Value for Money9.0

  General sentiments indicate reasonable value despite some complaints about additional fees.

• Food and Beverage7.5

  Mixed reviews on food offerings, with complaints about the breakfast quality.

• Overall Experience9.5

  Overall positive experiences shared among guests, with recommendations.

Guest reviews

I just completed my stay at the Colonnade. I would be remiss if I did not express the service I received upon check-in at this hotel. On April 4, my initial encounter with a representative, who shall remain nameless, was nothing short of disappointing. Upon check-in, I kindly asked that representative to please check if there were any available rooms for an early check-in - a little before 3 pm. Check-in is at 4. I do understand that there is no guarantee for an early check-in. In this case, I even offered to pay for an upgraded room because I had an event to get ready for and I am always late, so I truly wanted to get a head start to get ready. I have traveled the world and I know that there are always rooms that are ready and cleaned prior to the exact check-in time. This representative told me, “No,” I’ll give you a priority check-in but just come back at 4. I asked how is this priority if you’re telling me to come back at the regular check-in time and was there any way any room could be ready any earlier than 4? She told me no, sorry. She even agreed that I should start getting ready in the lobby bathroom and told me next time I should book another night. I said book another night to check in just an hour later? Then she told me to come back when the manager is there in a few minutes at 3 pm. I then walked over in the lobby and began calling other hotels I could go to because I felt so unheard, dismissed, and unseen. It was my plan to try to cancel this stay and go anywhere else. But when I went back to the front desk to check for a manager, an angel named Lilly was there at the desk instead. She asked me what the issue was, and she jumped in to try to help me. She was like a shining star in darkness. She promptly looked into my issue and handled the situation with such grace and compassion. Lilly deserves a raise and a promotion. And then when I got to my room and had trouble with my key, Katerina on the 7th floor stepped in to help me! Lilly and Katerina are an asset to this hotel. The hotel is clean, and my room is just what I needed. I had a wonderful time. Had it not been for Lilly, I would have fought to cancel my stay and go elsewhere, and I would have left a 1-star review. Please promote Lilly!

I just completed my stay at the Colonnade. I would be remiss if I did not express the service I received upon check-in at this hotel. On April 4, my initial encounter with a representative, who shall remain nameless, was nothing short of disappointing. Upon check-in, I kindly asked that representative to please check if there were any available rooms for an early check-in - a little before 3 pm. Check-in is at 4. I do understand that there is no guarantee for an early check-in. In this case, I even offered to pay for an upgraded room because I had an event to get ready for and I am always late, so I truly wanted to get a head start to get ready. I have traveled the world and I know that there are always rooms that are ready and cleaned prior to the exact check-in time. This representative told me, “No,” I’ll give you a priority check-in but just come back at 4. I asked how is this priority if you’re telling me to come back at the regular check-in time and was there any way any room could be ready any earlier than 4? She told me no, sorry. She even agreed that I should start getting ready in the lobby bathroom and told me next time I should book another night. I said book another night to check in just an hour later? Then she told me to come back when the manager is there in a few minutes at 3 pm. I then walked over in the lobby and began calling other hotels I could go to because I felt so unheard, dismissed, and unseen. It was my plan to try to cancel this stay and go anywhere else. But when I went back to the front desk to check for a manager, an angel named Lilly was there at the desk instead. She asked me what the issue was, and she jumped in to try to help me. She was like a shining star in darkness. She promptly looked into my issue and handled the situation with such grace and compassion. Lilly deserves a raise and a promotion. And then when I got to my room and had trouble with my key, Katerina on the 7th floor stepped in to help me! Lilly and Katerina are an asset to this hotel. The hotel is clean, and my room is just what I needed. I had a wonderful time. Had it not been for Lilly, I would have fought to cancel my stay and go elsewhere, and I would have left a 1-star review. Please promote Lilly!

The Colonnade was filled with positive, helpful staff throughout our stay and provided an excellent environment and food for our conference experience. Bonus? The ability to tip housekeeping via Venmo (I forgot my cash)! Really great stay!

The Colonnade was filled with positive, helpful staff throughout our stay and provided an excellent environment and food for our conference experience. Bonus? The ability to tip housekeeping via Venmo (I forgot my cash)! Really great stay!

Norman was amazing, delightful, and pleasant. He instantly made my day better with compliments and made me feel as if I am the only person in the building.

Norman was amazing, delightful, and pleasant. He instantly made my day better with compliments and made me feel as if I am the only person in the building.

This was a great hotel in a great location. The room was bright and airy. I love the floor-to-ceiling windows. Beds were comfortable. The lobby was relaxing to work in. The cafe room was a special treat.

This was a great hotel in a great location. The room was bright and airy. I love the floor-to-ceiling windows. Beds were comfortable. The lobby was relaxing to work in. The cafe room was a special treat.

They were very accommodating and made our check-in easy. They handled an issue we had with a third party booking our reservation. They worked with this. I highly recommend them

They were very accommodating and made our check-in easy. They handled an issue we had with a third party booking our reservation. They worked with this. I highly recommend them

There's a reason I've been going back to the Colonnade for many years. Between the staff, the amazing rooms, and the location, that is the place that I will always go back to.

There's a reason I've been going back to the Colonnade for many years. Between the staff, the amazing rooms, and the location, that is the place that I will always go back to.

Location is near to a supermarket. Still accessible to other places.

Location is near to a supermarket. Still accessible to other places.

Spectacular hotel - from the location, to the modern rooms, beautiful view, and amazing staff. This hotel stands out on every level. We have been to Boston many times, often staying at some of the bigger brand hotels. This hotel far exceeds the quality of those hotels in many ways. Every employee seemed to go the extra mile. Every little perk was amazing - they had a SNACK CLOSET with coffee, bottled water, pretzels, and cookies. It's the little things. These may not cost them a lot, but they made a huge difference during our stay. We will be back!

Spectacular hotel - from the location, to the modern rooms, beautiful view, and amazing staff. This hotel stands out on every level. We have been to Boston many times, often staying at some of the bigger brand hotels. This hotel far exceeds the quality of those hotels in many ways. Every employee seemed to go the extra mile. Every little perk was amazing - they had a SNACK CLOSET with coffee, bottled water, pretzels, and cookies. It's the little things. These may not cost them a lot, but they made a huge difference during our stay. We will be back!