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Querétaro, MX
Hotel México Plaza Querétaro
Carretera 45D Querétaro-Celaya, dentro de Hilvana Outlet
4 stars · Guest score 8.8/10
About this hotel
Luxurious Amenities Hotel México Plaza Querétaro offers a range of luxurious amenities including free bikes, a fitness centre, and a terrace. Guests can also enjoy delicious meals at the on-site restaurant and unwind at the bar. Comfortable Accommodation The 4-star hotel provides air-conditioned rooms with free WiFi, each equipped with a private bathroom, desk, and a flat-screen TV. Guests can also take advantage of room service and the 24-hour front desk for any assistance. Convenient Location Conveniently located in Querétaro, the hotel is close to popular attractions such as Queretaro Congress Centre and Autonome University of Querétaro. With the Querétaro International Airport nearby, guests can easily reach their destination. Book your stay at Hotel México Plaza Querétaro for a luxurious and convenient experience.
Facilities
- Parking
- Free Parking
All 54 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Terrace
- Lift / Elevator
- Laundry
- Luggage storage
- Safety deposit box
- Bar
- Tour desk
- Meeting/banquet facilities
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Snack bar
- Outdoor furniture
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Breakfast takeaway containers
- Key card access
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.0
Multiple guests reported cleanliness issues: breakfast area/utensils dirty, blocked shower drain, and generally 'regular' cleaning in places. Some rooms appeared acceptable but recurring cleanliness complaints lower this score.
- Service10.0
Staff repeatedly praised as very attentive, friendly and helpful (reception named specifically). A few isolated service gaps (misinformation about shuttle, understaffed breakfast area) were noted, but overall service sentiment is excellent.
- Location9.3
Consistently described as well located — in/near a small shopping centre/outlet and convenient for guests. Location is a clear strength in most reviews.
- Room Quality8.6
Beds and pillows described as very comfortable and rooms spacious. Several functional issues mentioned: low night lighting, bathroom design flaws, shower/door problems and occasional lack of hot water.
- Amenities8.8
Property offers an outlet/supermarket on site which guests found convenient but underwhelming; advertised shuttle service was reported missing. Other amenities generally functional but some failures (coffee machine, limited cups) were noted.
- Value for Money9.2
Many guests felt the stay provided good value — comfortable beds, included breakfast and friendly staff — despite some service/amenity shortfalls.
- Food and Beverage8.5
Mixed feedback: some guests praised a complete breakfast offering while others reported very poor breakfast service (lack of utensils, soggy/revomed items, understaffed). Overall food quantity and options often positive but service execution inconsistent.
- Overall Experience9.0
Overall positive stays driven by comfortable rooms and very helpful staff, tempered by repeated operational issues (no hot water incidents, breakfast service problems, and shuttle misinformation). Net sentiment is favorable.