Location & Vibe
Situated in Hanoi’s heart, Hanoi Prime Garden Hotel & Spa puts you close to the Old City Gate and St. Joseph Cathedral for easy exploring.
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Hanoi, VN
Hanoi Prime Garden Hotel & Spa
36-38 Hang Huong
3 stars · Guest score 8.8/10
About this hotel
Central Location Hanoi Prime Garden Hotel & Spa is ideally situated in the heart of Hanoi, offering easy access to popular attractions like Hanoi Old City Gate and St. Joseph Cathedral. Comfortable Rooms Experience comfort in every corner with air-conditioned rooms equipped with modern amenities such as flat-screen TVs, private bathrooms, and complimentary WiFi. Convenience at Your Fingertips Enjoy the convenience of a 24-hour front desk, concierge service, and currency exchange, ensuring a seamless stay from check-in to check-out. Book now to experience the perfect blend of comfort and convenience at Hanoi Prime Garden Hotel & Spa.
Highlights
Service & Comfort
A 24-hour front desk and attentive staff underpin a comfortable stay with air-conditioned rooms and in-room amenities.
Distinctive Perks & dining
Room options with private baths, minibars, and in-room dining support a convenient, comfort-forward stay.
Facilities
- Parking
- Valet parking
- Private parking
- Accessible parking
All 72 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Room service
- Heating
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Fax/photocopying
- Tour desk
- Ironing service
- Car hire
- Dry cleaning
- Massage services
- Spa/wellness center
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Concierge service
- Public transport tickets
- Airport drop off
- Airport pick up
- Outdoor fireplace
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Walking tours
- Breakfast takeaway containers
- Key card access
- Bike tours
- Tour/class on local culture
- Live music/performance
- Cooking class
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.1
Comments regarding dirtiness and general disrepair were frequent, indicating a low standard.
- Service10.0
Staff were frequently described positively, indicating a high standard of service.
- Location10.0
The location is consistently praised for its proximity to the city center.
- Room Quality7.0
Many complaints about the room's condition, leaking issues, and inaccuracies in description.
- Amenities8.1
Mixed reviews about amenities, with several being reported as faulty.
- Value for Money9.0
Some reviews indicated reasonable pricing, although quality concerns were raised.
- Food and Beverage9.6
No specific mentions were made, but assigned a standard quality.
- Overall Experience9.6
Overall sentiment is mixed but leans towards positive experiences due to location and service.