Well Placed
Set in Cancún, within easy reach of the area’s main sights and transport links.
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Cancún, MX
Terracaribe Hotel Boutique
Av. Lopez Portillo # 70
3 stars · Guest score 7.7/10
About this hotel
Welcome to Terracaribe Hotel Boutique Convenient Location: Located just 2 minutes from the ferry port for Isla Mujeres, our downtown Cancún hotel offers easy access to the beautiful island and its attractions. Relax by the Pool: Enjoy our large outdoor pool and sun deck, perfect for soaking up the sun and unwinding after a day of exploring. Comfortable Accommodations: Each air-conditioned room at Terracaribe Hotel Boutique is thoughtfully decorated in a Mediterranean style, providing a cozy and relaxing atmosphere. Plus, with cable TV in every room, you can stay entertained during your stay. Book your stay at Terracaribe Hotel Boutique now and experience the perfect blend of convenience and comfort for your Cancún getaway.
Highlights
Comfortable Stay
A comfortable, straightforward stay with the everyday essentials taken care of.
Everyday Essentials
Practical amenities and helpful service for short trips and longer visits alike.
Facilities
- Swimming pool
- Outdoor pool
All 42 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Terrace
- Family rooms
- Facilities for disabled guests
- Solarium
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Shared lounge/TV area
- Public Bath
- Outdoor furniture
- Sun loungers or beach chairs
- Coffee Shop on site
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Key card access
Check-in & checkout
- Check-in
- 03:00 PM – 06:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness9.0
Multiple reviews repeatedly praise cleanliness: 'limpio', 'habitaciones limpias', 'su higiene de las instalaciones', 'muy limpio'. Cleanliness is a clear strength.
- Service7.0
Mixed service feedback: some guests reported very slow or unfriendly reception (45 minutes to check-in, staff 'cara de enojadas'), while others called staff 'super amables' or 'good and very helpful'.
- Location9.0
Location frequently mentioned as convenient and close to everything; a few notes about being 'afgelegen' or not picturesque, but overall location is a strong positive.
- Room Quality7.0
Rooms are described as comfortable and spacious by many, but there are notable issues: wrong room assignment (different bed), AC not cooling in some rooms, and occasional access-card problems.
- Amenities6.5
Amenities are mixed: pool is appreciated, but there are recurring problems — no minibar/frigobar, closed restaurant, lack of hot water in some rooms, AC issues at reception, and no smoking areas noted.
- Value for Money7.5
Guests commented it's reasonable for the price ('bien para lo que pagamos ($600)'), though some said they wouldn't pay more; overall perceived as fair value with some service/amenity caveats.
- Food and Beverage6.0
Several guests reported poor restaurant quality or a closed restaurant, and one specifically said 'la comida del restaurante no es buena'. F&B is a weak point.
- Overall Experience9.6
Overall impressions are largely positive—'Overall we had a great experience', 'todo estuvo excelente', comfortable stay—despite service or amenity issues; many guests recommend or would return.