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Madrid, ES

Hotel Puerta America

Avenida de America, 41 or

5 stars · Guest score 8.4/10

About this hotel

Exclusive Design by Renowned Architects The Hotel Puerta America boasts exclusive and avant-garde design crafted by world-famous architects like Norman Foster, Jean Nouvel, and Zaha Hadid. Each floor, a masterpiece designed by a different international architect, offers a unique and luxurious experience. Modern Amenities and Comfort Enjoy comfortable rooms featuring 1 queen-size or 2 twin beds, along with flat-screen smart TVs equipped with Chromecast for seamless audiovisual streaming. Immerse yourself in luxury and convenience during your stay at Hotel Puerta America. Gastronomic Delights and Stunning Views Indulge in modern interpretations of traditional Spanish cuisine at the hotel restaurant. Take in the picturesque surroundings at the terrace and garden, or unwind at the top-floor bar with breathtaking views of Madrid's skyline. Experience luxury and sophistication at Hotel Puerta America - Book your stay now for an unforgettable experience.

Highlights

Nearby Attractions & Vibe

Well-placed in Madrid, with short-drive access to Prado, Reina Sofía, Gran Vía and the Royal Palace, plus easy connections at Avenida de América.

Service & Comfort

Staff are frequently praised for friendliness and helpfulness, with comfortable rooms and reliable WiFi to ease your stay.

Distinctive Amenities & Dining

Designed by renowned architects, enjoy 5-star styling across floors and modern dining, plus a terrace with views of Madrid.

Facilities

Parking
Swimming pool
Private parking
Outdoor pool
Accessible parking
Parking garage
Outdoor pool - seasonal

All 77 facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Terrace
Garden
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
Bar
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Car hire
Dry cleaning
Breakfast in the room
Packed lunches
Currency exchange
Babysitting/child services
Non-smoking throughout
Sun terrace
Daily housekeeping
Concierge service
Special diet menus - on request
Allergy-free room
Snack bar
Electric vehicle charging station
Outdoor furniture
Wine/champagne
Coffee Shop on site
Fruits
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Breakfast takeaway containers
Key card access
Mobile app for room service

Check-in & checkout

Check-in: 03:00 PM
Check-out: 12:00 PM

What's nearby

Museo del Prado4.2 km
Palacio Real (Royal Palace)6.0 km
Parque del Retiro3.3 km
Estadio Santiago Bernabéu3.6 km
Museo Nacional Centro de Arte Reina Sofía4.6 km
Gran Vía4.8 km
Puerta del Sol5.0 km
Avenida de América (metro/bus interchange)0.1 km
Adolfo Suárez Madrid–Barajas Airport (MAD)12 km

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness7.5
The room cleanliness was critiqued, with reports of unclean bathrooms and worn furniture.
Service9.5
The staff are consistently praised for their friendliness and helpfulness.
Location9.1
The hotel is well-located and has easy access to the metro.
Room Quality8.0
Room quality is mixed with some mentioning issues such as broken fixtures and poor maintenance.
Amenities8.5
Amenities are satisfactory but could use improvements in areas like cocktail offerings.
Value for Money8.0
Some reviews mentioned the price does not match the quality seen, particularly regarding cleanliness and maintenance.
Food and Beverage8.0
Breakfast is noted as good, but issues with the cocktails were mentioned.
Overall Experience8.5
Overall experience is good but affected by cleanliness and maintenance issues.