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Santiago, CL

Mercure Santiago Centro

Av. Libertador Bernardo O Higgins, 632

4 stars · Guest score 8.1/10

About this hotel

Spacious Accommodations in Central Santiago This 4-star hotel in Santiago offers spacious rooms in a prime location next to a subway station and close to major attractions like Cerro Santa Lucia and Plaza de Armas. Outdoor Pool and Well-Equipped Gym Enjoy a refreshing dip in the outdoor pool during the summer months and stay active in the well-equipped gym open year-round at Mercure Santiago Centro. Delicious Dining Options and Chilean Wines Indulge in a varied breakfast spread and savor international cuisine for lunch and dinner at the hotel's restaurant. Unwind at the Lobby Bar with a selection of fine Chilean wines. Book your stay at Mercure Santiago Centro for a perfect blend of comfort, convenience, and exceptional service.

Highlights

Prime Central Location

Situated next to a subway station, close to Cerro Santa Lucia and Plaza de Armas, offering easy access to Santiago's main attractions.

Comfort & Service

Enjoy spacious accommodations and attentive service designed to make your stay relaxing and convenient.

Dining & Amenities

Savor international cuisine and Chilean wines at the hotel’s restaurant and unwind at the Lobby Bar.

Facilities

Parking
Swimming pool
Outdoor pool
Accessible parking
Parking garage
Outdoor pool - seasonal
Pool with view
Pet bowls

All 83 facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Dry cleaning
Breakfast in the room
Packed lunches
Non-smoking throughout
Sun terrace
Private check-in/check-out
Daily housekeeping
Airport shuttle (additional charge)
Shared lounge/TV area
Shuttle service (additional charge)
Special diet menus - on request
Grocery deliveries
Wheelchair accessible
Kid meals
Snack bar
Toilet with grab rails
Outdoor furniture
Sun loungers or beach chairs
Wine/champagne
Sun umbrellas
Airport drop off
Airport pick up
Coffee Shop on site
Fruits
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
24-hour security
Delivered food - securely covered
Security alarm
Breakfast takeaway containers
Key card access

Check-in & checkout

Check-in: 03:00 PM
Check-out: 12:00 PM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness7.5
Issues noted regarding room cleanliness during stay.
Service8.6
Overall service was friendly, but some guests reported issues with staff efficiency.
Location9.0
Convenient location with easy access to many attractions.
Room Quality7.9
Rooms are clean and generally well-maintained, though some amenities were missing.
Amenities8.3
The hotel offers good amenities, though some appliances were not functioning well.
Value for Money7.8
Some guests felt the pricing was high relative to their experience.
Food and Beverage7.8
Breakfast was varied, but some items were not fresh.
Overall Experience8.0
Overall a positive experience overshadowed by certain service and cleanliness issues.

Guest reviews

Maria Aparecida · 10/10

excellent place
excellent place
Carlos Hernando · 10/10

Carlos Hernando · 10/10

Ronny · 7/10

Its location, the good service of the restaurant
Its location, the good service of the restaurant
They should put more modern TVs, the ones they have are very old, without internet connection. The TV broke down 2 times.
Carolina Lizeth · 8/10

Room furnished with old furniture, old and encrusted bathroom. One day the toilet got clogged, we reported it in the morning but in the evening it was still clogged. Also, the carpet in the corridors is not clean.
Room furnished with old furniture, old and encrusted bathroom. One day the toilet got clogged, we reported it in the morning but in the evening it was still clogged. Also, the carpet in the corridors is not clean.
Location
Chiara De Bardi · 6/10

The breakfast is very complete
The breakfast is very complete
The room has very little light and the colors are very dull
Roldan · 8/10

Breakfast
Breakfast
Very little light in the rooms
Roldan · 8/10